Eye Care and Laser Surgery of Newton-Wellesley

Dr Leibole is incredibly intelligent and helpful. The reason I knocked off 2 stars has nothing to do with Dr. Leibole. is because these days he must be so busy because for a routine eye exam I had an impatient technician who told me in a nasty voice «if you don’t listen to me we will be here all day». Another issue with him was that he ended of with me not having a clear view and as I started to express my concern he explained to me it has something to do with the color of the far distance letter/​number chart. So disappointing… Unfortunately I feel like Also, the front desk person is a little incompetent. First she told me I didn’t have an appointment period. I told her I got a reminder call, I even gave her my appointment time. She knew my first name. So finally I asked her do you have a Jennifer scheduled at 10am? She answered yes. I realized they didn’t have my last name change even though I booked the appointment with my new last name. Ok… ??? But I strongly recommend Dr. Leibole. He loves his job and cares so much for his patients. I wish I would have told him what had happened with my eye exam. I have seen him for about 20 years. I wouldn’t change despite the negative experiences I had. One other positive experience was the person who checked me out was friendly and very competent :) Additionally, I was taken in early for a 10am appointment. So they seem to continue to take people in on-​time even though they have grown so much in the past several years. Dr. Leibole also does the eye care for the Boston Red Sox.

Dr. Leibole is a caring and competent eye surgeon. I had a Lasik procedure done with them some time ago and the results were in my amazement truly fantastic. I was extremely happy with the outcome. I had a check up appointment recently and came across some of the reviews doing a search for his office. I wanted to share my story with them because I have had many wonderful experiences with him and his staff.
First of all they were always upfront about cost. I felt like they worked with me and my finances to make it work for me to be able to get the procedure. The office staff was helpful in this way and never gave me attitude as someone else mentioned. I had really suffered with my sight declining and was fairly unsure what to do. The surgery always scared me and I did not want to be left worse off after the surgery than before. My eyes are not something I want to gamble with.
I asked around at work and my neighbors in Newton and many people had good outcome with him so I went in for a consultation. As I said. They were upfront about cost, the entire process of the surgery and put my mind at ease about my fear of damage to my eyes. I had a slight difficult time a few days after but that was mostly due to my own anxiety and not any blame on the doctor or the actual process. My friend who had a similar surgery and great outcome also mentioned that this doctor, Dr. Leibole is the official eye lasik doc for the Red Sox. That was actually really impressive. Think about how important it is for those guys to have a highly trained and competent doctor when working on their eyes. If they trust this office with their eyes, why shouldn’t I?
I can’t tell you how sceptical I was about having this done. The whole thing creeps me out and I really don’t like any one touching my face around my eyes, I find them sensitive to this at the office and they go out of their way to make me feel comfortable. Some of these doctors want to get you in and out of your check up. I don’t feel like they do that to me here. I will continue to use them for my general eye exams and will continue to highly speak of them to others.

The doctor is great but his front desk, especially Practice Manager Maggie, is unbelievably rude, abrupt and downright offensive. I have heard about patients walking out of the waiting room in disgust and know she cancels appointments with no explanation. Not worth the disrespect and hassle.

After over 20 years of wearing glasses I now have ²⁰⁄₁₆ vision. Dr. Leibole was AMAZING!!!
Before deciding to go with Dr. Leibole I visited some of the other ranked LASIK clinics, and they recommended i have the procedure immediately with out even meeting with a Doctor. When I visited with Dr. Liebole, he saw me on the first visit. During my visit he recommended to wait 3 months before having the procedure and to go on Restasis for my dry eyes. Why would the other LASIK «clinics» want to have the same procedure the same day?
My experience with Dr. Leibole was great, he was professional and really put the interest of the patient first. He always gave me the worse case scenario and did his best to manage my expectations, unlike the other «clinics» I visited.
I have perfect visions (²⁰⁄₁₆) and its thanks to Dr. Leibole and his team.

This is my first Unilocal review. I am pulling my family out of this practice after many years. I think I am one of this practice’s original patients here in Newton. I am leaving with a heavy heart because I like Dr. Liebole and Dr. Hinckley but their office manager has put me through the wringer on a billing issue and I have had enough. It is really such a shame.

I have no idea why Unilocal has filtered out 18 5-​star reviews of this practice! I still have ²⁰⁄₁₂ vision (much better than predicted) from my LASIK eye surgery with the wonderful Dr. Leibole, and each time have been treated with professionalism and respect.

Eye care and Laser Surgery of Newton was UNBELIEVABLE from my first consultation to every follow up visit. Not even getting started on Dr. Leibole, the office staff were friendly, professional and extremely helpful.
As for the doc, what more can you ask for? The mans a damn genius. I’ve spent my entire life legally blind and after my surgery I have ²⁰⁄₁₀ vision!!! (for those who don’t know that is the «conceived limited of the human retina.» look up Ted Williams eye sight). Not only did he achieve perfection in my surgery, he did it in 20 minutes and then gave me his personal cell phone (note: other docs I had consultations told me the office wouldn’t even be open the next day and that I’d be «fine». Granted I was fine, but it’s nice to know the doc is ready if there is an issue.
All and all I would recommend them 100%. After your consultation you will not only feel comfortable taking the plunge and «risking» getting eye surgery, you will know you can trust no one else. Honestly, at this point I’d probably trust him to perform open heart surgery on me.

I am about 5 days post Surgery with Dr Leibole for ASA/​LASEK. I am very impressed thus far with the doctor. He explained things to me numerous times on multiple visits prior to surgery and after surgery. So far, everything he has told me to expect from a procedure AND recovery has happened, so I am quite impressed with him.
Never in all my visits so far did I think he was a quack or less than honest and conscientious. After the procedure, he gave me his cell phone number and told me to call him with any problems, concerns or questions. I did end up calling him on a Saturday due to discomfort and he called me back promptly (from a wedding, no less). We discussed my options and proper treatment, and he asked me to call him on Sunday to follow up on how I was doing. I called the next day, left him a message and he called me right back.
His office is very very busy. I have had to wait over an hour in the waiting room for my appointment 1 time, but it wasn’t a big deal. Yeah it was a bit of an inconvenience but I have been kept waiting by just about every doctor under the sun. Its the state of our medical system and not usually the doctor’s fault. This guy has a hopping busy practice for a reason.
Im a big fan so far, I would have no hesitation about sending my wife, kids, parents etc to Dr Leibole.

My experience with the administrative staff was very poor. I have spent weeks trying to reach someone at the office in regards to a contact order I made months ago. I have called several times and have been told that they will look into it and call me back, and they never have. One time they told me they were too busy to talk to me, and to call back later. I’ve even left messages with my phone number. It is extremely frustrating to deal with such an incompetent group of people — I agree wholeheartedly with the other reviews on this site regarding the office staff. Avoid at all costs — I know I’ll never go back. It’s really too bad, as doctor Leibole seems great — but his staff are driving people away. Hopefully he reads this and gets the message.

I would not suggest going to this business, and would especially not recommend going to Marc Leibole. I went in for a routine eye check, I spent 15 minutes with the technician and 5 with Dr. Leibole. I came out paying an extra $ 40. because he told me I had ‘dry eyes’. The woman seen before me and the man seen after me left with the same ‘diagnosis’ and also paid that $ 40. (well, the woman protested but I think eventually paid). My insurnace company said he should not have charged me that extra $ since they covered that and that he had double charged me.
I made the mistake of returning to the office for a second visit recently (I didn’t know where else to go) and received a new glasses prescription. I took it to the glasses shop and it was the wrong prescription. I had to go to another doctor to have my eyes rececked. A lot of wasted time and money due to his carelessness.
With both of my visits I have found the office staff incredibly rude unpleasant. The blonde older woman at the front desk (who may be the office manager) was outright rude and unprofessional. I do not appreciate leaving the doctor’s office feeling taken advantage of, mistreated, and I did not appreciate having to go for a 2^nd visit elsewhere when the prescription I was given was wrong. I will never return to Eye Care and Laser Surgery of Newton-​Wellesley and I would strongly suggest you look elsewhere before considering seeing Dr. Leibole.

I cannot say enough good things about this practice. First of all, just the fact that they take Saturday appointments is amazing. It makes it SO much less stressful when I don’t have to take time off from work. Next, the office staff: I was a little late, and instead of a scolding I was told it was quite alright, not to worry, and to sit down and relax. The magazine selection was great (Foreign Affairs!) and the waiting room was clean and comfortable. The physician’s assistant (if that’s the right term) was quick polite and gentle with the machines, and the doctor was wonderful, so friendly and professional, I felt totally confident in the results of my exam.

I went in last week after a recomendation from my general practicioner after they saw my very red and sore eyes to come to Dr. Hinckley’s office and because I was coming right from my dr’s office I was over an hour early which the staff told me it was no problem, to sit, relax as much as I could and gave me the forms to fill out since it was my first time there. They were very nice considered I was a last minute appointment and Dr. Hinckley was so sweet, taking a good look at my eyes, asking me questions that ended up in me getting medication for my eyes (I ended up having a bad case of episcleritis).
I will definately go to them again should I need anything concerning my eyes