Green Cleaning Services

DO NOT USE THEM! TERRIBLE. I bought a Living Social voucher and no one showed up. I called to reschedule and the guy had no appointments in December and when I asked for Jan 7^th, he rudely pointed out that the voucher expires. I pointed out that it was not my fault he did not show up in November so he agreed. Again, no one showed up at all! Since then I have contacted them twice using the website and no one has even responded. Even if the promotional value expired, the paid value never expires. I have reported this business to the Better Business Bureau of MA.

I bought a LivingSocial deal for 2-​hours of cleaning and tried for weeks to schedule my cleaning. I called multiple times but couldn’t leave a voicemail because the mailbox was full and I was unable to reach a person. Then I tried texting and they kept assuring me they’d get back to me with available dates. I wasn’t able to pin them down on a day/​time so I finally contacted LivingSocial for a refund.

Same horrible experience as others. Totally unreliable and unprofessional Expect a no show!

I would put zero if I could. DO NOT USE THIS COMPANY!!! They are incredibly irresponsible, will never get back to you, charge you hidden fees and waste your time. I repeat, DO NOT USE THIS COMPANY.

Same sad story as everyone else it seems, bought Living Social, took forever to actually get through (full voice mail), had to text appointment date/​details, day comes, took time off from work, they didn’t show, said that we weren’t in the schedule, going to ask for a refund. Extremely frustrating and unprofessional.

DON’T WASTE YOUR TIME OR MONEY!!!
This is a poor excuse for a business. I, like many others, bought a LivingSocial coupon in hopes for a good cleaning at the turn of the season. I called for about two weeks straight before I ever reached someone (mind you their voice mail box was conveniently full so I was unable to ever leave a message for them). After finally reaching them I was instructed to text them with the information of the appointment we had just verbally made. I found this to be extremely unprofessional and weird but wanted my cleaning that I paid for so I went along with it and texted them the information of our discussed appointment. It took 7 DAYS for a response to my text message and another 3 went by without a confirmation. I tried calling the office multiple times with no answer and no way to leave a message. The week of my appointment I texted and called for 5 DAYS straight to confirm that this was still happening. Our appointment was for 8 am and once 8:30 rolled around with nobody showing up to our apartment to clean, I again called with no luck reaching anyone and sent a not so pleasant text message that was QUICKLY responded to by a phone call. When I spoke with the man on the phone he told me I didn’t have an appointment and asked who it was that I made the appointment with, when it was HIM I had made the appointment with. He had asked if they could possibly come later in the afternoon and that he would call me an hour before they were on there way and once again NO SHOW! Happy I was smart enough this time around not to waste my time waiting around for them. After a no show for a second time in one day and called and texted with no response, no apology, no reschedule. I called LivingSocial and complained and was able to get my money refunded back to me. PEOPLE DO NOT GIVE THESE SCUMBAGS THE SATISFACTION OF YOUR BUSINESS OR HARD EARNED MONEY. THEY ARE A POOR EXCUSE FOR A BUSINESS AND OBVIOUSLY UNTRUSTWORTHY PEOPLE, I WOULD NOT WANT THEM IN MY HOME!!!

After weeks of calling, leaving messages, texting, and calling some more, I FINALLY was able to speak to someone to make an appointment. I read some awful reviews on here after already purchasing my living social deal. Spoke with a nice woman, who ASSURED me the cleaners would be here by 9:15 LATEST because I had to leave for work. This appointment was weeks away from when I scheduled it because they were booked. She said to call her personally with any issues, but they would be here. It is 10:05, no sign of them, called many times with no answer and can’t even leave a message because the «mailbox is full.» (Probably with many other calls/​complaints like mine). As someone else noted, I was also told I would be charged an extra 10 dollars to use their cleaning supplies! Never heard of this before!
Needless to say, I will be calling living social for a refund. Thought I’d still give them a shot after all these negative reviews. My bad! Don’t waste your time!

Unresponsive, 8+ hrs late, did not complete job/​really bad at it, tried charging extra. Stay away.
I saw some bad reviews but I figured they would be able to do a sufficient job on an empty house before we moved in and I was wrong. The first time I called the guy picked up an said he’s closed and to call back on Monday, which is fine but then when I called on Monday he said to call back later. I call back later and he doesn’t answer so I leave a message but I don’t hear back so I call again and he said he’d call me back but didn’t. Called again and he said text him the info which I did but a couple days go by and I don’t hear anything so I go to their website and call the number listed there. I get a very nice woman (Edna) who said they were booked until October but since it was an empty house she can squeeze me in on a Saturday morning. I told her I would text or call her to let her know where the key is and I finally get a text back from the guy saying he can’t fit me in. I told him I talked to someone already and they said they could and he said ok, see you then.
I text and call the morning of to let her know where the key is and no answer or reply. I tried calling/​texting both people a couple times that day and finally about 8 hours later the guy calls me and says that they are there. He says there are three people that will each clean for 40 mins to total my two hour voucher and I said fine, as long as the place was clean. Then he tells me that he has to charge me another $ 10 to use their supplies although there was nothing in the voucher that said this. He then calls me 40 mins later saying they are all done but they didn’t have time to clean the upstairs bathroom which I was not at all happy with. When I finally get to the house I find a small grocery bag tied up on my front steps and it’s the used paper towels that they couldn’t be bothered to throw in the trash. At least two of the rooms were not cleaned (tons of dog hair still on the carpet) in addition to the bathroom upstairs and I was furious.
Instead of moving into a nice clean home we moved into a half clean home, if at all. I tried contacting them but haven’t received a response.

Do not use! Do not buy a promo deal (Groupon, Amazon Local, Living Social, etc) as you will never see these people.
Had to reschedule with these people 3 times, before finally calling amazon local up and getting a refund.
First of all they tell you to schedule your house cleaning time and address by text message (sounds shaddy, right)
There is one lady Edna who you get when you call (617) 869‑8449 [The number on the website] however I guess she does not talk to Marcus (508) 333‑2917 who when you call him he does not know about cleanings scheduled from Edna.
They never call you back after promising they will. Never remember who you are when you call them back and have to explain yourself all over again.
One time got the excuse the car broke down and today I got the picture message of the car being towed as others have said too.
These people are a real piece of work. I am kind of glad that I never had the cleaners come.
In short do not use these people

This was by far the WORST experience I have had with a cleaning service. AND they never even made it into my house!
I had made an appointment 3 weeks out for a 3 hours house cleaning. I was excited about the cleaning and took the day off of work so I would be home and could be sure my house was thoroughly cleaned. The day of the appointment I didn’t get a confirmation call which I thought was strange, but I assumed they were professional.
20 minutes goes by and no one shows. i begin calling the number for the company and no one picks up. Eventually. an hour alter. someone picks up. I tell the woman I am waiting for service and she says she will check and will call me back. 45 minutes later. no call back. I call her back for another 30 minutes trying to reach her. I mean. I had taken the day off for this! I was losing money because of this. I was upset!
I get through to her and she say’s she’s sorry and she can’t reach her crew. I tell her I’m upset. She says she can send someone that night around 8pm. I was FLOORED! 11am appointment to 8pm?! I told her that I could not do 3 hours of cleaning starting at 8pm. Then she informs me that 3 hours wasn’t 3 hours. That if she sent 2 people, I would only get 1.5 hours. Still. 8pm is too late.
Then she suggested 6am the next morning. At this point I’m pissed out. Terrible customer service. Terrible experience. I tell her I can do 7am, but no later.
At 6:40am the next morning. I get a text saying: «confirm cleaning???» (Yes. the text had THAT MANY QUESTION MARKS.) I respond 10 minutes later with «Yes. please show up on time to the appointment you made.»
She responds back with the following (no joke): «Sorry, too late. You didn’t respond fast enough.»
So. naturally I call her. no answer.
This time. I called living social. who I had purchased this deal through.
They refunded my money. but I will NEVER EVER EVER hire a cleaning service this way. This was terrible.
I am ALL about customer service, and that said. I am a GREAT customer. This was such a poor display of any type of professionalism I literally wanted to throw up. but I kept it in. cause. no one would have been around to clean it. womp womp.

As with others, I bought the LivingSocial Deal for $ 39 for 2hrs of cleaning. When I called the number the next day per the directions on LivingSocial, the guy informed me they only come out to Framingham on Wed. Ok, that’s a little inconvenient but whatever. I’m home with a newborn and need help so I’ll be flexible. He tells me I need to text him my address and the time and date we agreed (which was ~1.5 weeks later). The time comes and goes and an hour later, with no notice from their team, I call and the same guy informs me they sent the team to another location and couldn’t make it in the morning like they promised, asked about the afternoon (which didn’t work for me) or said I could get a refund.
I tried getting a refund from LivingSocial but they say they can’t help because 2 days has passed. And now I can’t get through to these jerks to get my money back. I know it’s only $ 40 but since I still have to hire somebody, I’d really like that money back so I can put it toward an ACTUAL professional team/​person.

I purchased the Amazon Local deal after seeing two positive reviews on Unilocal.I contacted Green Cleaning via phone to schedule the appointment and the person to answered the phone was very unprofessional, sounding very rushed and asked me to TEXT him what I wanted and when I wanted them to come, along with all of my information. I was weirded out by this and returned to Unilocal to see if anyone else had commented on this practice saw all of the brand new negative reviews. I contacted Amazon Local and they refunded my money with no questions.
Two days after contacting Green Cleaning initially they texted me back at MIDNIGHT with this message:
«Hi.»
“Thank you for your purchase.”
«Sorry text you now.»
«I can try. And I let you know. Please text me every day ask me if we have one time.»
«KKK.»
Super shady. I can’t speak to their cleaning ability, but the whole exchange has been very bizarre. I will NOT be contacting them!

Like others, I bought a Living Social coupon, promising 3 hrs for $ 59. It took some work to schedule the appointment, but not as bad as others report. The woman took phone calls and was nice and apparently eager.
The cleaners showed up hours late, saying they’d had car trouble. The two worked hard for one hour and left, leaving the bathroom undone. I said they had a half hour to go (2 people @ 1.5 hr = 3 hrs in the deal), and they said no, they were already 20 minutes overtime. Not so!
You know, $ 59 for two cleaners coming to your home and working hard for an hour is not a bad value, particularly since there is management to get paid. I’m subtracting a star for tardiness, and 2 stars for blatant non-​fulfillment of promise.
I find it very difficult to find reliable cleaners. The more responsible ones are very expensive. Based on other experiences, I don’t think the coupon route is ever a good option. Use friends’ recommendations, Unilocal or Angie’s List.

Do not use this service even if you buy a groupon deal. They no showed and never called me back to reschedule or follow up about why. Terrible way to do business.

Called Green Cleaning for the past two weeks to make an appointment and didn’t get a call back. I called amazonlocal, where I bought the coupon, to get a refund. Awful way to run a business.

Wish I could give them a zero! I tried to call and schedule an appointment but their voicemail was full. I was directed to their website where I tried to schedule an appointment… no luck, the website kept crashing. I emailed them twice and finally got a response to come and clean my apartment before I moved in. I followed up twice to confirm without a response. I tried one more time the night before they were suppose to clean and they responded that they were busy and would have to reschedule. Now I am moving into a dirty house!

I purchased a deal online for 3 hours of house cleaning from Green Cleaning at the beginning of August. I figured it was perfect, since my 3 roommates and I wanted a good deep cleaning of our place before we moved out so it would be in good shape when our landlord did the walk through. I immediately contacted Green Cleaning to set up a time. I filled out their online appointment request form and heard nothing for 3 days. I gave them a call and was directed back to the online form. I filled it out a second time, specifying the days and times I was available, as they requested. 3 days later I finally recieved an email suggesting some possible appointment times, none of which were during the times I specified. I wrote back telling them again my availability, and after some back and forth we agreed on a time. The day arrived, weeks later, and no one showed up. My roommates and I called Green Cleaning repeatedly with no answer. No one called us back. After a final annoyed email they responded saying sorry for the inconvenience, they’re really busy. It was as if they completely forgot we had made an appointment on a set date and time. They attempted to reschedule once more and I hurriedly made arrangements with my roommates. No sooner than I had confirmed did they email me back saying they had their days confused and the next appointment was later in the week. These people have no business being in the service industry. Complete waste of my time, and this was just trying to get them to come to my house. I can’t even speak as to what the actual service would have been. Definitely a no-​go.

If I could give this company a negative 5, I would. I set up a 1pm appointment for an apartment cleaning with them over a week ago, which they confirmed. I took off the afternoon from work so I could be present for the cleaning. 1 pm rolls around. Nothing. I called and emailed. 2pm rolls around. 3pm…4. Nothing. They didn’t even have the courtesy to return my phone call and tell me if they were running late or if I could reschedule.
I got the coupon for them from livingsocial and I’ve asked for a refund. Save your money and use a more reputable cleaning company. AVOID this poor excuse for a business