Hertz Rent A Car

This is the outfit that rents to Amtrak passengers. If you come into Kansas and need to rent a car, this office drops the keys off with the station master (although from my experience, he isn’t there every night) so that you can get to a hotel without waiting until 7 a.m. When you return the car (also in the middle of the night), you return the keys to the same station master. If he isn’t there (as ours wasn’t), they have a method for drop off that made us nervous.
The price was okay. Communication was the issue. What you are told depends on who you talk to. We spoke to a guy and a girl. Both had different answers for procedure. We were promised call backs and didn’t get them.
In the end, the car situation was taken care of. The stress wasn’t really needed, though.

This is a tiny car rental office, so I don’t know if anyone will read this. It was the only one open in Newton when I needed a car, otherwise I would have rented from Enterprise to save money. I didn’t see anybody else at the little airport except the guy that rented me the car on Sunday, 7÷18÷10. That was nice because the process went faster than I expected. But when I drove back to the house I was staying at, the «service required» light came on. I checked the engine and saw that the antifreeze was out. I wouldn’t have cared, but I have a 22-​month-​old daughter. For her sake, I’m very particular about the cars I drive. So instead of heading off to a family dinner, which we were already late for, I took the car back to Hertz. My wife was not happy. A mechanic came out and filled up the antifreeze and just told me not to worry about the warning light. I said something like, «OK, I just didn’t want to break down in the middle of nowhere when it’s 100 degrees out here.» For the next week I drove around rural country roads, schlepping my kid and sometimes other kids at high speeds in a dented rental car with the warning light on. Nothing exploded, but it made me uneasy. This is the second time in my short rental car history that I’ve found Hertz to be lacking.