New England Drain Service

The owner of this business, Fran Elms, could not be more rude and disrespectful. The men in the field did some work in my home and accidentally turned off the cold water to my washing machine. When I called, Fran told me that they did not touch the washing machine and that the problems we were having had nothing to do with the work they did. He said all this having no idea what was actually done. Once the man who had been at our house came back, he realized that he had accidentally turned off the cold water to our washer and took care of the problem. Fran later said he was «sorry if (I) felt disrespected.» Got to love those «apologies.» Don’t use this business. If you have a problem, you’re not going to want to deal with this abrasive, difficult owner.