Quality Tree Service

They gave us a very good estimate so we accepted their offer. After a few weeks with no communication they showed up and did part of the work. Then over a month passed with no communications from them even after emails and calls. Finally they showed up and abandoned the job.
I’d recommend avoiding them.

Initially I was very pleased with the quick response and the work done. After completing the work, James told me to let him know if there were any issues with the shrubs he planted as they were guaranteed. The shrubs started to die and I sent two emails letting them know. When I got no response, I called and spoke with Jillian and she told me that they had a virus in their email and that is why they did not respond. She said she would let James know, but then stated that all of their work is not guaranteed. I never heard from James. I sent one more email and again no response. That may explain why they were so quick to do the work, as if this is how they run the business they probably do not have a lot of repeat customers.

Quality Tree Service came out and gave us a very competitive, free estimate. The gentleman who showed up really seemed to know his stuff. As another tree service didn’t even show up for the estimate, we opted to go with Quality Tree Service. They required a 50% upfront payment (pretty standard in the trades these days), which we paid, then scheduled the work for late September. My wife arranged for the day off. Initially, they instructed us that we’d have to cut the power while some of the work was done; something they later retracted.
On September 29, the night before the work was to be done, my wife received an e-​mail that they would need to postpone one week as, due to recent inclement weather, jobs had been pushed back. Fortunately, she checked her e-​mail as no call was placed to confirm this. Unfortunately, she’d already arranged the day off. She managed to arrange for the following Friday off (they pushed the date back one week) as well. This is an issue because it falls on a holiday weekend; most employers frown upon this, but she was granted the day off. The morning of October 7, she received an e-​mail (again) telling her that they would be unable to come because, «The guys called in sick. He’s going to try to get some other people, but if he can’t, we’ll have to push back to Monday.»
The problem being that Monday, we were scheduled to have a concrete pad poured in that work zone. My wife shared this and was told they would try to come on Saturday. We heard nothing more, despite numerous e-​mails and phone calls attempting to confirm. On Sunday, the concrete company called and said he would be able to push back to Wednesday, having experienced the same scheduling issues due to the weather. Unlike Quality Tree Service, his communication was top notch.
Here we sit, Monday morning, still waiting to hear from Quality Tree Service. No e-​mails, not answering the phone, and I’m running out of reasons why we shouldn’t go reclaim our check, in person, by any means necessary. I can’t really comment on the quality of their tree work, but their business practices and communication suck. Avoid at all costs.