Rosemark Bob M OD

I saw Dr. Rosemark a couple of years ago– I’ve moved out of the area since then but I really liked the frames I got there so I decided to buy another pair.
This was about two months ago. At this point I honestly feel like maybe for some reason they really, really don’t want me to give them money for a pair of glasses. For about three weeks I called every few days, trying to get someone to call me back about the glasses. Eventually someone finally called me back and told that my insurance wouldn’t cover a pair of glasses, so I gave up.
A week ago I thought about it again, realized the insurance thing didn’t make any sense and called my insurance. There I was told that my frames would be covered, and also that nobody had pulled my benefits so basically nobody at the office had actually checked what my benefits were. I called the office again a couple days ago to say I’d checked with my insurance and wanted to purchase the glasses, and was told I’d be called back. Unsurprisingly, nobody has called me and I’m sure nobody will.
The thing that has really made me feel like they really really don’t want me to buy anything from them is that most of the times I’ve called I’ve gotten the same very identifiable man’s voice, and he’s been incredibly– unbelievably– rude. He identified himself as Dr. Rosemark, which is weird because I don’t remember Dr. Rosemark being incredibly rude when I saw him, but to be fair it’s been a few years and I don’t really remember him at all. But on the phone he’s been just unbelievable. About the sixth time I called I actually said something along the lines of «I know you’re saying you’ll call me back, but you said that the last three times I called too…» and he cut me off with «YOU HAVEN’T CALLED BEFORE. I HAVEN’T GOTTEN ANY CALLS FROM YOU.» By the way, he didn’t call back that time either. Of course.
I don’t know. I don’t think these glasses were meant to be. I have never had this difficult of a time giving someone money before. I have no memory of this office being so unpleasant when I had my eye exam– either they were having a good day or things have seriously changed.