Four Points by Sheraton Niagara Falls

Great hotel, pool area is really nice, you can sit and look out at the river. We stayed here in January and watch the snow fall on the river. Room was clean and hotel staff was great. Bed linen was great, no stains or rips. Maintance had to trouble shoot our furnace one day but they were great. Hallways were clean. Common areas are decorated really nice. We stayed on second floor and our window over looked the indoor pool so no river view but still really nice.

«A Lovely Place but but but but»
I was told by someone that south park did an episode on guys like me who like to review properties; as though someone really gives a crap about what we review.
Well in this case I must admit I really don’t think they care… but having said that I’m going to do it anyway.
1. I felt so lucky getting a Sheraton hotel with a groupon; I believed it was a win win for me and nothing could go wrong!
2.When I got there I confess I put my haggling skills into motion again hoping an upgrade would be available and I got it for 30.00 extra a night. I’m sure Corine who checked me in was wandering ‘now how special does she think she is.‘
3.It was so late about 1200 so we went right in to our room and couldn’t wait to go to sleep.
4,It was a 3^rd floor riverview room and for a suite upgrade my view was completely industrial at best.(We could see all the roofing equipment-​horrible)
5.The fingerprints on the doors were over whelming and they were on both sides.
6.Dirt smudges on the floor as well… but I said to myself maybe I’m being too picky.
Vents and the air conditioning unit were completely dusty and dirty. (Geez for allergies)
7.I saw the Jacuzzi and jumped right in and so did the shut off knob which came right off. I notice black crap on the inside of this knob… I restrained myself and decided to discuss these things with management in the morning.
8.In the light of day I notice a brown streak down the side of my white bed skirt… That was the final nail in the coffin… did I mention the hair strands on the floor. For a supposed upscale hotel I was downsized to believing this was one of my worst rooms ever.
9. In the morning Christine in housekeeping eloquently addressed my issues and moved me to a ‘better room.’ I told her that only a disgruntled worker would leave your room like that right. I also thanked her for removing the upgrade cost.
10. I thought now things would be the dream vacation.
11. We looked in the bathroom and the blinds were open and the river view and bridge were exquisite.
12.We specifically asked what time appetizers were over they told us 11pm and left out for the day.
13.We returned at 10 and were told we could not come in the restaurant for serve at this time but because of the issue of telling us the wrong time Lori went beyond the call of duty and serviced us anyway. Thank you again Lori… she was top dog.
14.Arriving back in the room I closed the blind over the tub and was met by the dirt/​dust from hell.
15.Anyway we decided to tell them even this. We stayed 3 days… We came back later and sorry to say the clean up wasn’t any better.
We showed the staff this and lots of sorrys but that was it, It remained this way!
16.Maybe I expect to much and honestly — – maybe I do, but you decide.
17.Earlier they had a buffet out and so we came down to eat it, we asked Jamie the time it was over we came and hour earlier and it was over.
18.I spoke with the general manager Ms. Deena and honestly she has a nice personality and also compted our breakfast.
19.We came back later as I told you earlier and found the blind still gray to black and half cleaned… I didn’t feel so spa like.
20.I found out a lot of stuff from other staff members TV’s not right size and a lawsuit in process– a new doubletree hotel is being opened by this owner… (at this rate I don’t think he can met double tree standards.
21.They don’t cater to everyone and make them feel special in there home away from home. A lot of communication is not being carried over top down– and a lot of not checking for and maintaining quality of care. Deanna I really don’t think a lot of your staff like you… shhhhhhhh they said as much.
22. I don’t want to leave anything out our phone didn’t work in our replacement room and they never replaced it.
The atmosphere must change and the compassion you say you feel for your guest you must convey to your staff and take a no nonsense approach. Why, some of us believe dirt does hurt.
Lori you care and thanks for going that extra mile. I wish there were more like you at this hotel.

I stayed for one night with a friend of mine, we had a beautiful view of the river. We actually meant to book the other Sheraton across from the casino through Groupon and book this one accidentally. Thank you Carolyn for being so accommodating, and talking us into staying here we made the right choice it’s a beautiful hotel. You should definitely get employee of the quarter if they do that at this hotel you are very sweet.

I only stayed for one night. The room was a king size bed with a view of the river. Views were spectacular! The room was a nice size for one person; had modern touches. One of the best hotels I stayed in. I didn’t explore the rest of the hotel so I can’t give my opinion on that. One thing I would say is that the walls are a bit thin for my liking. I heard more noise than I cared to hear.
Also, it is a few miles from Niagara Falls, not walking distance at least. Although you could walk if you want exercise but there is a bike trail that leads you to the park. All in all I would recommend this hotel.

If I could give them 0 stars, I would’ve. Extremely rude customer service at the front desk at night. I came here with my family for my graduation, and we had 3 rooms reserved. We couldn’t notify them since we were in Canada for the day that we were checking in late, but they had our credit card on file to charge it if we didn’t check in on time. Due to their technical difficulties, the charge declined so they decided to give all 3 of our rooms away. Remember, this was the night before UB’s graduation, so there were no more availability anywhere near the University. They did not accommodate us nor cared about 12+ people with no where to sleep that night.
I’ve stayed at majority of Sheratons facilities, but I have NEVER had such a bad experience as this one. None of the other Sheratons ever gave away our rooms for checking in late. Extremely disappointed.
Tip: Call if you have a reservation and you can’t make it for check in because they will give your rooms away.

Went to a party at the banquet hall here. The view was lovely however the food was not. The salad was covered in dressing making the salad only taste of salad dressing. Next came the pasta. The pasta was ok, it’s pretty hard to mess up pasta. However no parmesan shaker cheese was given. Next was a choice between chicken, beef, or fish all came with potatoes and vegetables. I had the chicken, it was rubbery and dripping in some kind of dressing. This dressing had a gross flavor causing the chicken to be unedible. The inside of the chicken was dry and also gross. The potatoes tasted like salt with a dash of potatoes. The service in between the courses was slower than a turtle. We didn’t even try the vegetables. Shortly after eating several members in our party felt sick to their stomach. If you go here you’ll enjoy the view but probably not the food.

The staff were all incredible and that’s the only good thing I can say. My kindle was stolen and wiped clean (I checked my amazon account online.) The hotel managers emailed me to say they looked into it with no result and have not responded to my last email. Our breakfast in the morning (not the buffet) took forever and was practically inedible so they gave us a 30 percent discount on the food. I was a waitress for more than 10 years and I have to say this is the first time I complained about a meal– it was just THAT bad (our room service the night before was fine.)

Stayed here for one night after coming in from Canada. This hotel is a total gem! SPOTLESSLY clean, great service, restaurant that overlooks the Niagra River. Beautiful!!! We didn’t eat in the restaurant but we did have drinks on the outside patio.
Our room was no frills but it was very clean, which is all that mattered to me. There was a nice fridge in the room. The only reason for 4 stars is the sink is outside of the bathroom and the bathroom is SO small that you can barely turn around. Otherwise, a great place to stay!

Great stay — big spacious clean room. we checked in at midnight and were out by 10.30 AM — easy check in and check out! We will definitely be back.

If only i have the financial power to stay here forever, why not? The facilities and rooms are great and more importantly, the staffs are just grrrrreat!

We loved this hotel. The staff were exceptionally friendly and helpful. They are trying to be green and succeeding. The soap dispensers eliminate wasteful plastic bottles and the robes are made of microfiber. But luxury is not lost. We had feather pillows, best I have ever had in a hotel. The river view from our room and the outdoor restaurant deck overlooking the river were delightful. The heated indoor pool is ample and very clean. We were sorry we couldn’t stay longer. Looking forward to our return.

I’m a Hilton Points member myself but decided to try out The Four Points. Got a river view room which wasn’t bad. Room was nice and clean and modern.
The only compliant I have is dispenser of shampoo, conditioner and body wash. It felt like I was at the gym with the leaking conditioner dispenser.
Other than that, the rest of my experience was good

I’d like to thank the Four Points Sheraton for hiring such a fantastic management team especially Joshua Zajbel and his assistant Sabrina. The service at this hotel was next to none. I no longer need to look for hotels in Niagara Falls because it doesn’t get much better than this! The rooms are clean the beds are comfortable and I’ll say it again the service was impeccable. Thanks guys for a wonderful stay see you in the near future.

Maybe I just don’t expect much from hotels in the Niagara Falls area, but I really enjoyed my stay at Four Points by Sheraton Niagara Falls.
Arriving relative late for my check in at around 11 pm, the front desk staff was friendly and helpful. We were offered a few perks which including a free local craft beer sample at the bar.
The room is well appointed. Stable and fast wifi connection. A nice river view, I guess I got an upgrade with my SPG status.
Close to tourist area and with ample parking.
And of course I got to use my SPG points for redeem for a free night stay too.
Pretty good option if you are here for a short stay or overnight in the area.

3 to 3.5 stars. The room was well kept and tidy but I thought the service was mediocre, the bathroom was small, and the overall experience was ok.
The bathroom was smaller than other hotels I have been to. Also, the bed although comfortable, creaked whenever I turned and the air conditioner was a bit loud. One of the things that leave an impression on me at hotels are the brand name toiletries and the bathroom/​showers. The bathroom was small and all the toiletries were in dispensers that were less than halfway full.
The free breakfast buffet was a great add to our stay though!

The only compliant I have about the bathroom in my room is that they don’t have individual bottles of shampoo, conditioner and body wash. It felt a tad like my gym with the dispensers in the bathroom. The conditioner dispenser was leaking too so there was a lob of it in my tub.
Despite that, the rest of my experience was good. I found a running trail by the hotel and did a three mile run in the morning before breakfast. We had gold status so had complimentary breakfast, check in drink and upgrade to the 7^th floor. Overall the experience was fine. Close enough to Niagara Falls without being in the ghetto ness of that area. I would next time stay on the Canada side. There’s a lot more happening and more fun — especially for a young couple like myself and my BF. It’s quiet here which isn’t all that bad either

The rooms and bathrooms were clean, and the room service was fine as well. The hotel even provided complimentary shaving cream. The location is fine as well, with a short drive to the Falls. The restaurant patio also offers a great view of the river.
However, the breakfast buffet is completely mediocre and the to-​order breakfasts are absurdly priced. The indoor pool is also very small. Rollaway beds are far too scarce, and the view on one side of the building is awful (parking lot).

I am a Starwood Platinum member and I can honestly say that the service at this hotel rivals even the best St. Regis. I travel all the time and it makes a huge difference when offered free water checking in and then go out of their way with room service to accommodate my preferences. I come and stay here once a year and I always look forward to it.
One thing to know: it is not in the most foot-​traffic accommodating neighborhood– there are not restaurants to walk out to etc.

My stay at the Four Points far exceeded my expectations.
As usual the beds were super comfy, ideal after a long Atlantic crossing. Flying into Buffalo Airport, the hotel was pretty easy to find and could be spotted on your right as you cross the North Grand Island Bridge.
The car park is spacious and parking is free. Entering the hotel, check in in on the right hand side where I was greeted with a friendly smile. In my experience the staff couldn’t do enough for me which was a pleasant surprise.
I stayed in a family room. The only disappointment was the ‘car park’ view. The 2 room suite was spacious, equipped with a microwave and coffee maker and good size fridge. The a/​c was a little noisy but not uncomfortably so.
The bathroom was a little small but sparkling clean, bath and shower with good pressure. The cold water here was extremely cold, probably something to do with the icy climate during my stay.
The dining room overlooks the Niagara river, which I imagine must look beautiful in the summer.
Breakfast was superb value for money at $ 10 pp. Cereals, cooked sausages, bacon, scrambled eggs, all prepared to a good standard. The service also was very good.
The location is 15 mins from Niagara Falls in one direction and about the same to the Niagara Falls Fashion Outlet Mall in the other direction.
Safe boxes are available at no extra charge at the front desk. Superb fast blazing wifi in room and throughout the hotel.
All in all a very good stay, friendly helpful staff and I would certainly return but probably in the summer next time.

We had a pretty good stay here. I received a deal through my SPG membership that included breakfast for a pretty good price.
The hotel is clean and the staff are attentive. Check-​in was a breeze and we were off to our room in no time.
Our room was located on the first floor over looking the parking lot which wouldn’t have been my preference but it was late and I’d been shopping all day so I didn’t care at this point.
The room was small but clean and came with free water, coffee and tea. The bed was comfortable (as they typically are at Sheraton’s) and the pillows are great. My husband, however, prefers to sleep on foam pillows and the staff was quick to provide him with a new set.
The breakfast that was included in our deal was certainly satisfying and the restaurant has a spectacular view of the river and the bridge over to Grand Island.
They also have a full buffet breakfast available until noon. NOON! No more having to rush in the morning to make sure you get to breakfast in time.
Overall, a great stay. I would definitely stay here again when doing my cross-​boarder shopping.