Auto Plaza USA

Matt Cooper was awesome! We will definitely recommend Matt, but once we were leaving the lot we asked for the other key. They said they did not have the other key. That was not ok with us, so I continued to push with our salesman. He said he would most definitely look into it and he followed up completely. The dealer then asked how many keys we turned in with our trade-​in. Short answer… was TWO with a car that was over a decade old. They then said that it was our responsibility to replenish the $ 190 key ourselves! Had I known, we would have negotiated that out of our purchase price. Auto Plaza USA is not an honest nor honorable dealership. I would advise you go anywhere, but this place. Also, for the record, the salesman we worked with quit as well because some of their practices. I would avoid this place altogether!

This was my worst experience ever for vehicle shopping (which says a lot). I went to Auto Plaza USA to shop for a late model pickup. I had a great salesman. He did not pressure me. He listened. He understood what I said (or seemed to). After negotiating, he took my offer to a manger who agreed. At one point the manager came over to the desk and tried to pressure me to finance the vehicle. (I was paying cash, but the manager wanted me to finance it.) We finally had words and the manager walked away. A few minutes later, as the salesman and I were beginning to fill out the paperwork for the vehicle, the manager returned and informed me that another customer had made a deposit on the vehicle I was about to buy, and I couldn’t buy it. I am convinced that the manager did not want me to buy the vehicle for the agreed upon price unless I was financing it. For a cash transaction, the manager came up with an excuse so I could not buy the truck for the price we agreed upon. I left, and I will never ever consider purchasing a vehicle from Auto Plaza USA again. I urge anyone reading this not to shop at this car lot.

I purchased a vehicle in February and got the extended warranty on this vehicle. It started vibrating and sounding like I had a huge speaker in the dash. I took it back to the to fix, I left it there and was called back three days later and told it was the transmission and they would send it to a transmission shop to fix. I waited and waited after a week of not hearing anything I called the transmission shop and was told they hadn’t started to work on it because there was no warranty (which mind you I paid 5000 for) so I called and asked the manager who told me they would pay for the repairs. So I waited and waited six weeks later after calling and complaining some they told me they would drop the car off at my house. Well they drop it off and when my fiancée goes to pull it around to the garage she feels and hears the same vibration as before. I take it back and kinda raise hell to the manager who tells me he will get it taken care of. Well I never heard back from them and am still waiting on my car and it’s going on week eight. Mind you I still don’t have proof of my warranty (I believe someone pocketed my money there). I highly recommend you go else where because they are shady and very incompetent. I still don’t have my car or a warranty and noone will return my calls. This place is horrible go please go elsewhere.