S&S Tire

Today I bought some new tires, S & S It started out as a good experience but didn’t finish that way. I liked that it was new and the waiting room was clean and comfortable. I thought the price seemed high but apparently I have an expensive tire size. I thought it seemed fair enough and I asked specifically to my salesman are there any other fees you’ll be tacking on at the end? Like environmental fee or disposal fees or whatever? His response was a very confident «oh no it’s built right into the cost of the tire.» Sounded great so put ‘em on I said. Now here’s where it went bad — first he kept calling me «young fella» I’m 45 and we were close to the same age or he was even younger by a few years — it was very patronizing– but ok whatever. Then came several attempts to upsale me, no no and no, and again whatever it’s his job. So it was ready pretty quickly that was good and I paid but it seemed just a bit more than we had discussed. After I went out to my car I analyzed the receipt and there it was 2 fees per tire for the «disposal «the old ones. Not much but it’s the principle sometimes. So back in I go and they say oh He just left sorry– I had only been outside for a couple of minutes. I explained the situation and was told that they change everyone these fees. I again told this guy that I asked specifically and was told it was built into the price of the car. He said well that’s too bad your guy shouldn’t have told you that (if he did?) I said he hasn’t gotten far call him and get him back here. He refused and said «well do you just want the old tires back then»
I let him know his smart mouth was not appciated and he quickly refunded part of the fees. Our car which also needs replacements will not be rolling into this shop. Liars and smart mouths are not what I’m looking for in good customer service.