Bob Jaacks Rustic Wood Fencing and Decks

After obtaining four estimates, we hired Bob Jaacks to install our new cedar fencing. I would have to say that they did a beautiful job and the customer service (thank you Geri), was superb. Any issues that were brought up were taken care of immediately. I would definitely recommend them.

Have never gotten the run around like I did with this place. Refused to come give me a quote at my house. Refused to give me a written estimate and instead texted it to me. The woman on the phone was rude. The unprofessionalism of this company was the worst I’ve ever seen.
TAKE YOUR BUSINESS ELSEWHERE!

We had rustic fence put in a beautiful fence this week. We give this company the highest rating there is plus The men that came were talented polite and worked soo hard. Left our property clean We have told everyone we can about this company. You won’t be sorry if you use this company. Thanks Sergio and Danny.

Satisfied with the overall results of our fence. Dan came out to measure and we did some work on adjusting our preferences via email. My husband and I had a budget that we wanted to stick with. Last minute we decided to add a gate and after emailing in some pics, we decided to go with them. Their quote was reasonable and the office support was courteous. We thought the guys installing could have been a little better communicating. They told us it was a one day job and at 5 pm the day of, left with 75% of the job done and no communication. We could only assume they would be back in the am. Once they were back, they completed the job just fine. 4 stars just because cleanup could have been a little better.

I do business with people I like and I really liked these folks from the second I contacted them. They are a family business and gave me first class service. I had a very very small project and I swear they treated me like a guy with 1000′ of fence. You at least need to give them the opportunity to look at your project and I’m sure you’ll feel how I do. I highly recommend them.

Terrible service on my fence. Would give 0 stars if allowed. Tried to get them to fix for 2 years.

Quality product and great response time!
Had a fence and 2 tier deck installed about 10 years ago. Glad to say, with some repairs, everything is holding up well. Called them to replace some deck boards and fence posts last month. Cost more than I thought it would but so does everything. They came out within the week for the estimate and were out 2 weeks later to put in the new boards and posts. They are very busy so I was happy they got the work done so promptly. Highly recommend these guys for fencing. After 10 years and my fence still looks great!

I posted this review on Angie’s List on 7÷20÷13 but received no response:
Our gates do look nice, but we’ve had nothing but problems with them. A couple of boards have split, and the lock on one of them has fallen off (a lock for which we paid around $ 150). It takes the owners weeks, even months, to respond to our phone calls (that is, if they respond at all), and when they do it’s only because we leave them two or three messages. To be honest, these gates are not worth the money we spent on them. They’ve had to come back out on two or three occasions to fix them (but getting them to come back out was like pulling teeth), and the last time they did they told us that if they had to come back out again we’d have to pay them. If you’re going to build crappy gates, it seems like you should at least be willing to fix the parts that break free of charge. Well, another board on one of the gates has split, and we can’t get them to come back out and look at it. We’ve called them repeatedly but to no avail. We have actually spoken with people at their office, but each time they’ve just told us they’d pass the message on. We’ve only had these gates since December. The long and the short of it is that this company’s prices are o.k., but their craftsmanship and customer service leave much to be desired. I wish I didn’t have to write such a bad review, but if my writing it makes them put more care into their work from now on, I guess that’s a good thing.
Since posting this review, we’ve continued to try and get somebody to come back out. We’ve called two or three times and spoken with their receptionist, but nobody has called us back. These guys are terrible. Terrible! But I will give them this: the name of their company is appropriate. Their work certainly is rustic.. .. which is really just a fancy word for crap.

The folks at Jaacks did a terrific custom fence job. Bob and Gina spent a lot of time with us to make sure our design would work with the space and materials; then Sergio and Nestor — the on-​site crew — built perfectly to specifications, including adjusting a few things on the fly to deal with a strong sloping lot line, our desire for a dutch door, and the need to work around the quirks of our property. Patient, very tidy, and superb results. We LOVE our new fence.

I had no idea who to call to fence my backyard, so I asked around. Luckily, a friend recommended Rustic Fences in Niles!
Jerry met with me to talk about what I wanted, showed me some photos of different kinds of fences, and recommended the batten-​board traditional based on the size of my dogs, and the need for a secure fence. He measured the yard, and even asked which way I wanted the gates to swing. I had not even thought of that little detail! Thankfully, he was able to make a few recommendations based on a little bit of common sense, and experience.
The installers came two days later, right on time. They asked a few questions, looked at my plat of survey, and got to work. At the last minute, we decided to add a small fence around our air conditioner unit to prevent the dogs from urinating on it (which we learned damages the unit!), and the installers were able to call Jerry to get a price, and add a few more materials to the delivery.
These guys were freaking amazing. They worked through the rain, and were fastidious about making sure the fence was level and the lines were straight. In fact, several neighbors stopped by during the process to give us compliments on how nice the fence looked and on the great job the installers were doing.
When you need a new fence (and believe, I know there are a lot of crappy fences out there that need to be replaced!), don’t hesitate to call these guys. I am super impressed with the work they did!

I have some wooden fencing that Bob Jaacks installed years ago when Mom owned the building. I contracted him back then, and I have been happy with the work. I know him personally, and really recommend his work. I guess others do, too, because the business is so busy Spring through Fall. REALLY busy!
Lately, one of the fence posts rotted out at the bottom due to natural age, and I got Bob to send out one of his crew to replace it. They did a great job, but had to cut an inch or two from the fence to fit the post (don’t ask me why, I don’t know).
After they had left, I realized that small gap between the fence and garage could be a temptation in which a child could have put his/​her hand through and try to pet or tease my dogs. Since I live on a walking route to the local public school, I needed them to come out and fix the gap. I explained to them that a child could put his/​her hand in there (and guess what? The LAST week of school before Summer I found a child doing just that! No dogs were out though). I didn’t want to encourage a potential legal problem! They added a board to fit the area, and got the job done.
I’d like to give them five stars, and I sure could, because they did a fine job, both the first time and the last! However, it took me three phone calls and a personal visit to the place to get them to respond to close to gap they created. I just think there was a communication gap between the office and the field crew.
My advice? If I would have checked the job thoroughly (which was excellently done) and realized the potential problem WHILE THEY WERE HERE, it would have been fixed immediately. It just took two-​three weeks to get them back out to fix it because of their busy schedule.