Cassidy Tire & Service

This place is fantastic! Bob is wonderful! Customer service at its best.

The owner there is fantastic and I really trust him to do honest work. However when he’s not in the facility the rest of his staff has lesser ethical standards than he does. I asked the manager Rafael to look at my tire which was in my backseat and next thing I know my trunk was taken apart and my spare tire had been taken off in preparation for putting on a new tire none of which they discussed with me. I was told that it would take several hours to get the correct tire so I walked back to work. About 15 minutes later I got a call saying the car is finished so now I have to clock back out of work to walk back and get the car. Basically from the instant I called the facility asking if they could take my car in, I was given misinformation resulting in having to spend my entire afternoon on something that should have taken 30 minutes. It’s not like Rafael it’s going to compensate my lost wages resulting in him being to lazy to give me correct information.
I would only go back if the manager is present on site at the facility otherwise who knows what they will do to your car.

Friendly and fast service! They don’t sell you on anything other than what you need. I’ve always had my dad handle all my car problems but with his absence I know I can trust Cassidy.

Picked up a nail in tread. Within an hour these guys fit me in and had it replaced. Much appreciated on 95° day.

Bob is the manager and he is FANTASTIC! He is honest and accommodating and patient. If you bring in a competitor’s coupon they typically will honor it or match it. We have ALL of our cars serviced there from newer models to a 50 year old antique vehicle and we could not be happier. They are not just a tire dealer. It is harder and harder to find SKILLED and HONEST mechanics so it makes this shop all the better. The Cassidy Family is LUCKY to have Bob Z. there because he makes this place hum!

I thought the service was very quick, friendly, and knowledgable. I did not feel pressured into paying for something I did not want. Instead, he let me know about how much time I had left before I needed to replace me tires, since the tread was pretty wore down. The waiting area is nice. Complementary bottled water and Keurig coffee. This was a very good experience.

We started going here because it seemed to be the only nearby place that had nitrogen available to fill your tires. We keep coming back because they seem to do a great job and act like a real ‘neighborhood’ place, which we really appreciate. When I called about a headlight that had gone dark, I’ll be honest, I wasn’t crazy about the rough quote I received over the phone. It seemed a bit high for only 1 headlight to be checked out. So I did some research and decided to do it on my own. After much growling and yelling, a very sore forearm from an excessively bent wrist and a scraped-​up hand, I called these guys and told them I needed help. Without an appointment, they took me in and helped me out and even educated me a bit on how to do the job myself. They let me leave without charging me! Are you kidding? Granted we had recently spent close to $ 1K on new tires, a bearing replacement, and a syn oil change for our other car, but they were still within their rights to bill me for their guy’s 5 – 7 minutes. Now, I’m not saying that they won’t bill someone else for something basic, but today I was even more convinced we’ll continue to come here for service. I think Cassidy Tire just off Dumpster at Harlem is swell.

I am generally very leery of car places. Too many bad experiences with dishonest people, etc. I went to Cassidy for a flat tire repair on a friends recommendation. It was a busy day, but while waiting for my car I observed better customer service from Bob and his staff that I have EVER seen in a shop. Prompt service, fair prices for quality work. They know what they are doing and do it well. This is where I would sent my 17 year old daughter or my grandma if they ever needed a car repair!

I’ve always been really happy here, but the service we got last week prompted me to come here to write this. We brought our car in for a simple oil change — parked it in front for them to grab it when they were ready. They had trouble starting it to get it inside. Once the oil was changed, they couldn’t get the car started. We were pretty upset, since we’d never had trouble with the starter before.
Having had previous experience here and knowing how honest the manager, Bob, was in the past, we trusted him to take a look at the starter. Turned out the starter was bad. He replaced it for us, then kept the car inside for three nights, as we had to leave town. We were coming home on X-​mas eve and he moved the car outside for us before he closed for the holiday so that we could pick up the car. He trusted us to come back after the holiday to pay for it, which of course we did. He was really apologetic (even thought none of it was his fault) and threw in the oil change for free without us even asking him to.
Once, a couple of years ago, I couldn’t get my old license plates off of my car, due to rusted bolts. Bob had three of his guys help to drill the plates off. They were so rusted that it took half an hour from beginning to end. Even so, Bob refused to take any money for it.
It’s hard to find honest mechanics. This is the guy.

Recently I hit something on the road which shredded a tire. I was going to have the car towed to the dealer, but on a whim, I looked up Tires on Unilocal and up popped Cassidy. I had the tow truck take my car to Cassidy (closer). Seems like all the reviews are true. The manager had my car put into a bay immediately, as I explained I was in a hurry. Unfortunately, the particular tire I needed was no longer made, but they found a substitute and had two new tires brought from the warehouse and installed in less that 1 hour. All in all, a great experience on a wet, rainy day that could have broken bad.

Friendly staff, but they charged me $ 30 to plug a punctured tire. I can pay $ 10 for the same thing in Chicago.

Bob sure can multi-​task! He was awesome! Thank you so much. Love supporting a 100 yr family business!!!

Attempted to drive to the train one morning only to find that the battery had died. After AAA gave it a jump I drove my car in to Cassidy where they were able to quickly install a new one. All before an impending snow storm. They were busy but got me right in. Top notch service.

I blew a tire and had no idea where to go or what to do. I tried another national chain but they didn’t have my tire in stock. I came here and it was in stock and installed in less than 30min. They also checked the rest of my tires, which was fantastic since another one was about to blow. Gave me excellent advice and had great customer service. Glad I came here!

Excellent service that justifyies everyone else’s 5 star rating.

I came over there ½ an hour too early… Bob said no problem and took a care of my car.
Thanks a lot, Bob! :) A shining example of taking care of business.
Rich
PS It would never happen at the Post Office. Ever went over there a few minutes before opening time?
The worker (s) usually just stand there, looking at the clock. Then the door is opened. At least 1 minute after time. A shining example of «the h3ll with those pesky customers» attitude.
And if you ever dare to tell them what you think about that, they may call the cops — you are on a camera :-/

Bob & his team are the BEST! I often find it intimidating to deal with car repairs but not here. They explain the problem, show me the problem and offer the best solutions. I really trust their judgment, and they’ve never disappointed.

We always get top notch service from Bob and his wonderful team! Thanks for always being the best in the business!

I was in need of a set of tires and with the many tire shops in the area I am very glad I chose Cassidy, the gentlemen (Pedro) that helped me informed me on my choices of tires and I couldn’t be happier with the results, great product, quick service (done in less than an hour) and the price was better than others and it was a couple of days before Black Friday, highly recommended and I plan on bringing all my vehicles here for future service, thank you Cassidy Tires and Pedro

Was shopping across the street when my car died in the parking lot. Cassidy tire was the only repair shop I could see in the area so I walked over and asked if they would take a look, assuming I could get my car there somehow.
They were nice enough to give me a battery jumper pack that I took over and got my car started with. Even though it was near closing time on a Saturday, they tested my battery/​charging system, diagnosed the battery as needing replacement (which was my guess anyways) and replaced it with the correct battery that they had sitting in stock already. Great service, reasonable price, and extremely friendly.
I’m moving to the area soon and I think I’ll plan on taking my car there for oil changes regularly.