Costco Wholesale

Worst Costco I have ever been to. I like Costco. Normally shop at their Mettawa location and have been to quite a few around the suburbs and Wisconsin, but this one felt more like a Wal-​Mart. An absolute mess. Aisles have items on the floor in the way of floor traffic. Produce is not fresh. The customers there are inconsiderate a*holes. Empty boxes all over the place. The store is not organized well. 10.25% tax! I know they do not control it, but just another reason not to go to this hell hole. With that being said, I hope the people that shop here on a regular basis continue to shop here. They deserve it.

Its Costco! We all love it… and hate it… at the same time.
I once went in for milk and paper towels and came out with a guitar and a case of champange that i never knew I needed.
Prime steaks are great, but sometimes they are waaay too fatty.
The King crab legs are huge and juicy!
You must get a rotiserie chicken every time. It is the best $ 4.99 you can spend in America.
They have nice cuts of large meat like brisket for smoking and beef tenderloin to serve 15+ people on one hunk o meat.
I find great pleasure in watching the jackals tear at the wildabeast (aka free samples), especially on Saturday. You can tell a lot about people when the food or drink is free.
Pack your patience, because the check out lines can be 20 mins on the weekends.
Gas is cheap, but only if you get the low grade stuff. They have no mid-​grade and the premium is about the same as the name brand stuff. Gas lines cars deep at all pumps at peak, so maybe your time is not worth the 40cents you might save.
Park far away and walk in with a cart from the fringe. Everyone will be happier.

Spacious, large parking lot, adjacent to Target and they have Costco top tier gas. They have more grazing stations than Sams and I like that because I like to always be eating, noshing, munching and tasting food while I shop and explore.
I’m really impressed by their large selection of everything that you may need, such as nuts, bread, rolls, cheese, frozen foods, fine Scotch, Aveeno, premium seafood (scallops, crab legs and lobster) and a lot of higher end stuff in comparison to Sam’s.
They have a two year warranty period for electronics which is very nice.
The membership fee is $ 55 which is $ 10 more than Sams but it’s worth it, considering the top tier stuff and gas. I still have to try their $ 1.50 hot dogs to provide a true apple to apple comparison so stay tuned.
Getting in and out of the parking lot is tricky and can require negotiation, eye/​hand signals, clairvoyance, inadvertent flirting, passive aggressiveness — you get the idea, it’s an overall pain in the Pwet (Filipino for arse). But it’s all very much worth it.

I like this Costco. I can find almost everything here and I love the food samples I buy everything from home furnishings to electronic. so once a year I allow myself to buy a new toy from there. I just LOVE it and it was cheap too. I buy fresh meats there a lot and get my food saver out (that I bought there too) and freeze stuff… ya get better meats there than Jewel and Dominick’s by far! I recommend this store to everyone, cause if you have the room to buy in bulk, its the way to go! their seasonal stuff is great too!

I only shop here recently because it is the closest one. This location is a bastard location. They have their own rules and do not follow corporate policy. The management at this facility does not honor corporate Costco lifetime warranties on products. I called the corporate office and was redirected to another Costco location to have the issue resolved. Costco Niles sucks, Bloomindale Rocks.
Also, the food sampling stations servers work banker’s hours. The store closes at 8:30 but the samplers close up shop by 5. The servers at this location are paranoid control freaks and use these tall screens around the food so no one can sample the food except at timed intervals which causes lots of people to congest the aisles and prevent people from getting through the aisles. I have never seen this behavior ever at any other Costco that I have been to.
The layout is discombobulated compared to other Costco stores.
I wish Corporate would visit this location and see how screwed up this store is and either fire the upper management or retrain them and get this location on board with the rest of the Costco stores.

This Costco is the closest to my house, but in comparison with other nearby locations, it leaves something to be desired. It’s nice that they added a gas station, but if I have time, I will always make the drive to the Glenview location instead.
The parking lot is more of a nightmare than any Costco I’ve been to. There are so many bottlenecks, and on the weekend, you’re lucky if you can find a free spot to park, no matter how far away.
The pharmacy is always overcrowded with a long line, and I don’t find the staff very friendly, especially close to closing (aka the soonest I can be there after work on a weekday). I don’t blame the staff, but I do think they’re really understaffed and should consider hiring another tech.
The food court has less seating than most Costcos due to the layout of the building, so it is always swamped. They don’t carry the hairball reducing cat food my kitties eat, but otherwise the product selection is essentially the same as the other area stores.

Ask for Richardo and Joseph for loading big equipment in the car they are very helpful!

Checking in to rotate my tires 3 guys standing around I pull up to garage they look at me and look away, sit there for a while then they tell me an hour and a half wait. This Costco is a little disappointing.

This place is a nightmare to deal with, but I go maybe 3 – 4 times a year to stock up & use the optical department. It’s kept clean & the displays are well kept. The door guys have always been nice. But WHAT IS UP WITH THE CASHIERS.
Every single time I’ve gone, this is the most dreaded part… they are always extremely rude — ruder than anyone at the DMV or the worst department store. I went a couple days ago & the cashier I had looked at me like I’d insulted her mother when my Costco card wasn’t accepted & insisted i renew right then & there — I instead used my boyfriend’s (he & I renewed our joint account a few months ago & apparently they didn’t add my ‘household’ card like they said they would… no biggie, I’m not in a big hurry to ever go here alone anyway). She huffed & puffed over having to hit a couple buttons to use his card — I think it really made her mad when I didn’t want to fork over $ 50 right then & there to save her having to hit 2 keys. Then as she rang me up she lectured me (noticably angry!) about how I need to renew my card immediately. I told her «yeah no thanks, I think I’ll just use his card» to which she glared at me & said «well you BETTER make sure you’re with him EVERY TIME you come in then» — like an ominous warning or personal threat. WTF??? I just shook my head & left. It helped I expected the cashier to be rude beforehand.
A time before that, maybe a year prior, the cashier (AND her supervisor) were so rude to us we just abandoned our cart & left, with a good 2 hours’ shopping wasted & a few hundred bucks left behind. Never were we rude to them, in fact we went out of our way to be nice. That never matters here.
I’ve gone to other locations to avoid this place but they’re so busy & far out of our way we just keep coming here. May not renew our membership at all, considering how much we dread coming here, but the Optical department (people are so nice & contacts/​etc well-​priced) will probably keep us coming back (& since we don’t have to purchase from the awful cashiers for that, we can just buy our bulk goods on Amazon).

Purchased 4 tires totaling over $ 650 and after completing the sale the tech wanted an extra $ 15 to swap spare tire. First time and definitely my last time going to this location any wheel service!!!

Costco what can I say a great big box store for buying items in bulk. Not all things are priced that low so you have to know your prices. I do love their bratwurst w/​sauerkraut and a drink for $ 1.50. The rotisserie chicken is another great deal. The chicken is delicious & good for several meals. I always save the carcass and make chicken ginger soup (yummy). You certainly can’t find a better deal then that. The chicken bake is also good & I have gotten addicted to the latte mocha freeze (for your caffeine sugar fix) and it tastes good too.
It’s a great store to come to shop, browse & buy bulk items. (Better then SAMs). They also have great price for gas.

Look, it’s Costco — you know what to expect if you’re going to a Costco, presumably. So I’ll just point out the pros and cons of this particular location:
1. It’s more «ethnic» because of the neighborhood, so USED to have things like chihuahua cheese, not shredded but in blocks. They also have more frozen Indian breads, and the like. I enjoy that, but like all other costco foods, they do change it up, so it might not be if you go.
2. I HATE. LET ME REPEAT. HATE LOATHE DETEST THE COFFEE GRINDER. The Willow location has the rounded grinders that grind your coffee in seriously about 1 minute flat. This is about a 10 minute ordeal. For about 6 months, they had NO grinder, and I swear we would forget, come here, and then drive our stupid coffee to Willow to grind it when we were up that way. PLEASE FOR THE LOVE OF EVERYTHING SACRED, GET A BETTER GRINDER.
3. It’s not one of the fancy ones, so they carry less of the fancy brands — Patagonia, etc… but that’s fine because I don’t buy much of it.
4. As of this review they’re carrying a Ravenswood Red Zin that no other store I’ve been in has — it’s a Lodi and cheap. Thank me later.
It might be worse than Willow, but the patrons have a better attitude. Willow is full of north shore self-​righteousness, so I’ll stay down here. But, please. Please. Get the good grinders!!!

Filthy eating area. Onions scattered all over, nothing wiped down, disgusting

All other complaints about crowdedness, below par customer service, slow service, etc. are true. I suppose this store is ok, like 3 stars, meeting expectations as far as a bulk retail store goes.
Bakery: 2 stars
Optometry: 4 stars
Overall: 3 stars
The reason I rated the bakery 2 stars is because I ordered a cake from their bakery (so when you order, you just drop your order form in a slot you don’t really talk to anyone. which its fine but I was left wondering if they got my order our if it gets lost in the shuffle of the many orders they receive.) So before my nephew’s party, I called to confirm that my order was received and will be ready, well the guy who answered the phone said there is no phone at the bakery and the only way to check on my order was to go to the store. No phone at the bakery to confirm that a cake/​order is ready? I just find that hard to believe and frankly not acceptable!
My experience with the optometry department was good. I was able to order my contact quickly, they called and left a detailed message including the hours I can pick up my contacts, and I went in, picked up and paid with no problems.

Since other reviewers give you a pretty good idea about what to expect at Costco, I thought I’d just leave some quick tips:
1. Do not, under and circumstances, go on a weekend unless you’re there as the doors open, or right before they close for the evening. Sure, you’ll get samples, but you will also wait in line forever and have people bumping into you from every direction.
2. (Related to #1) I do most of my Costco shopping around 7:30pm on weeknights. I can usually be in and out in under a half an hour, and that’s if it’s a bigger trip.
3. They sell gas at this location now. Be warned: no matter when you go, it’s kind of a cluster.
4. Photos are cheap here, but lately, I’ve noticed declining quality. The colors aren’t printing true. For example, I had a poster printed that was a vibrant, bright yellow. When I picked it up, I saw it printed as more of a mustard color. Same thing when I printed some beach pictures where the beach was a dreamy blue. The photos were very, very dark, almost midnight blue.
5. Customer service is usually pretty great. You can return things back to Costco years after something breaks. Just be sure to hold on to the receipt. My father-​in-​law often buys his electronics from Costco (including TVs) for that very reason. We did the same thing when we wanted a good warranty on our car tires.
6. The bakery cakes are surprisingly tasty. Many moms order these around graduation time, and I can see why. The cake is large, but doesn’t cost that much, and they’ll personalize it. Speaking of food, the concession area is actually quite good. We’ve been known to order a whole pizza (for about $ 10) at the beginning of our evening shopping trip, and it’s usually ready when we’re heading out. Easy dinner.
7. In my opinion, the produce isn’t that great of a deal. It’s sometimes cheaper to go to the local supermarket. Same thing with toilet paper and paper towels. With a sale, those products are cheaper elsewhere.
So, taking into count the photo issue and the need to avoid shopping when most convenient (weekends), I knocked off a star. But, you’re still getting pretty good deals.

Where do I even begin…
Today was my first day stepping foot inside a Costco alone, without another Costco member. This was by far the most horrible shopping experience I’ve ever had in my entire life; that’s putting it mildly.
My first impression: It was like cattle were being herded in and out of here. Lines were 10+ customers deep and not moving all that quickly. Employees were dropping f-​bombs as I passed them leaving the store. Tacky.
Those observations are nothing compared to the deplorable customer service I received.
I ventured in here early on a Tuesday afternoon at the recommendation of my boss. The place was insanely busy, but I went in anyway because we needed supplies at our non-​profit establishment, my place of employment.
I got through the entrance just fine with my boss’/our business Costco card. When I got to the register to pay for roughly $ 150+ worth of merchandise, my somewhat successful shopping trip became the absolute worst afternoon I’ve had in years.
The cashier (an unfriendly woman from the get-​go) double checked the Costco card I was using, as it didn’t have my picture on it.
I explained the I was in buying supplies for our business, with a business Costco card and I even had a business check (matching the card) proving so.
The cashier and the girl helping her load carts (another undesirable with a bad attitude) immediately called over the front-​end manager on duty.
The supervisor comes over and immediately raises her voice 10 octaves; drawing as much attention to herself as possible. She begins belittling me in front of the employees at the cash register and the 75+ customers standing within ear shot. Literally yelling at me and speaking to me like I don’t understand English.
The lovely supervisor proceeds to tell me that I can’t use the card because my photo isn’t on it and I’m not an authorized user. ‘Is your photo on this card? NO! You are nnnnnoooootttt and authorized user’ (imagine a grown woman speaking to you like you’re a two-​year old). There was no screwing with this lady.
In my defense, I didn’t know the ‘rules’ and assumed the Costco card I walked in with was a ‘business’ form of the Costco membership card. I wasn’t trying to pull a fast one, but I was trying to spend some money on items our organization needed asap.
After the SUPERVISOR was done setting such an outstanding example for her employees and the other members waiting at the check-​out area, I walked off in utter disbelief. ‘Did that really just happen to me? In front of an entire store full of people? Really? Yep!‘
I won’t be caught dead in a Costco again. How this woman is even still employed there is beyond me. Her reaction to my situation was absurd. I was talked to in a manner that was totally inappropriate; there are still no words to accurately describe what happened to me while the cashier and cart loader just stood there staring at me, unapologetic for the way I was just treated. They didn’t even offer and alternative solution, just stared off into space like nothing had happened.
Am I being ridiculous? Maybe. However, the situation was so extreme that this person should be fired. Ironically, I have an MS degree in Human Resources and have spent the better part of my life working in retail environments. This employee would have been terminated immediately if it were me calling the shots. People like this are dispensable. Someone with even an ounce of professionalism could replace this woman in a heartbeat.
Had I not been stunned out of my mind, I would have fired back a few choice words. This employee is obviously a pro at being an inconceivable $(;@&. I’m sure she’s reacted to customers this way before and I know it’s sure to happen again.
Sorry, Costco. I’ll stick to GFS and Sam’s Club. I gave you a shot today, but this experience was just too much for me.
While you’re at it, Costco, watch the surveillance footage of that supervisor of yours treating me with dignity and respect.

I have to give Costco 5 stars for their outstanding service and quality products. Based on my experience, I have nothing but good things to say about Costco.
For example, I bought an 8 sectional couch for $ 1,100 a 1.5 year ago and the seams were becoming undone and the foam part was showing. I went in, and told them about the situation, and customer service told me to bring it back so they can give me store credit. A year and a half later I can still return my couch?! That is unheard of.
I will continue shopping here and buy big ticketed items. Great job Costco for exceptional, incomparable, customer service!!!

$ 0.33 cents cheaper than cheapest gas in the area. As of 11÷10÷14.
What else can one say, it’s gas!
Membership required.

Place is pretty awesome, close buy, wish they had bags, but I get it. Now they carry Bratwurst for a $ 1.50 and it is pretty good.
Huge place, friendly place, when they do their tastings on food items on sale you can walk in in there hungry and walk out full. lol Huge lot also as it is next to the Target there as well.

Ah, Costco. If you’re shopping here means you are doing the warehouse shopping thing.
On one hand, Moni’s review is dead accurate. You have a depressing sams club/​walmart-​esque warehouse shopping experience, where people in various states of depression and/​or selfishness tend to unleash their behaviors (and their children’s behavior) in reckless abandon on anyone unfortunate enough to be around them. See: screaming children, people cutting you off constantly, people generally being rude, people being hilariously cheap and taking tons of samples while encouraging their children to grab as many as they can. So that’s one side.
OTOH, Costco is a good value, and includes some significant/​notable departures from what is Sams club. You have actual organic product options and things that aren’t 100% chemical laden/​artificially produced/​GMO/​pesticide laden which basically defines every Sams product. The list of ingredients on basic things such as sams frozen fruit (say a single type of fruit): multiple fruit types, fruit juices, added sugar. At Costco: the fruit itself, organic is marked. That’s it.
Also, Sams club is probably the least ethical chain that exists and Costco tends to pay its employees better than the average person even gets paid.
So the warehouse experience sucks, but it’s more ethical, the choices are significantly better, and they have better quality than Sams club by a wide margin. Its also not marked anywhere, so it’s probably not going to be clear what’s in aisle 47 as there is no indicator.