Star Nissan

Just no. Find another place. This place is a scam. I came here on Memorial Day to purchase a vehicle. I am approved for a loan from my bank and after seeing the car/​test driving I said yes. So I start filling out all of the paperwork and they tell me that they deal directly with Chase and will call them to get my loan info. Easy enough right? Well after filling out all of the paperwork they come and tell me that chase is requesting a 4K down payment… MADE ZERO SENSE. I was so confused and said I’m sorry I can’t get the car then.
Today, I called chase finally to find out why they wanted a 4K down payment and they told me that they have never heard of such a thing where the dealership calls them for me and handles it and THEY REQUIRE NO DOWNPAYMENT AT ALL. That I have to get a purchase price agreement, bring it to chase, they verify, I pick up a check, and then finally purchase the car. The lady at this dealerships finance office is a LIAR and was trying to get as much money out of me as possible. They wanted 4K for a bigger commission check. DON’T GO HERE. Nothing adds up. 4K down payment for a 8.5K car? Ha.

This people are a piece of SHIT!!! STAY AWAY!!! This has to be the worst scamming dealership I have ever dealt with. They are so dishonest that they sold me a used car with a brand new title when it was actually a salvage title. The car was in a major accident in Minnesota rebuild and sold in Illinois as a used car. I asked Daniel Aguayo if the car had a clean record and he showed me a false car fax report and lie through his teeth to make the $ 30,000 deal. Over the next five years I had nothing but car problems to the point that I had to buy a second car so I won’t lose my job. Finally, when I decided to sell the car I find out the true history of the car. I went back to the dealership only to have them tell me. It not their fault and not their problem. How completely irresponsible of them to flip the issue on me. They were extremely rude and could care less about their customers.

My wife and I purchased a car from Star Nissan in Niles, IL in 2016. The experience has left us bitter, angry, and dissatisfied. We paid cash yet we still feel like we were cheated and tricked into paying too much for the car. I recommend buyers beware and that they not purchase a car from Star Nissan lest the same happen to you. This is the second bad experience we have had with the Berman Auto Group. In the future, we will take our business to a dealer that is not part of the Berman Auto Group.

I realize that nothing happens super fast in a service department. Had an appointment for our new car to get a clear coat. Was told it was a fast process and they’d come get me from the waiting room in 30 – 45 minutes. Okay, perfect. Well it’s 1.5 hours later and no one has said anything about my car. Seriously. This service department sucks. At least let me know it’s going to be awhile, I understand things happen — but to say nothing while at least 6 people have been in and out around me. What a waste of time. Nothing like putting in a full work day, coming to get something taken care of that shouldn’t be long and suddenly your whole night is shot.
Thanks Star Nissan Service Department. Hopefully I’ll leave here before the 2 hour mark.
I’d give you zero stars but apparently that’s not an option.
FOLLOWUP: it was a simple auto guard being done and they scratched our hood.

What a ripoff this place is. I took my Nissan Murano that I purchased from them and paid them twice to fix leaking in the sun roof. It’s still leaking so I I brought it back and talked to the service manager, Adam, and I asked if I will be charged for this problem they haven’t fixed since the last two times I paid them to fix it. His response was «how will the employees get paid then?» Maybe by hiring competent managers and employees?! They called me after 4 hours today to tell me the windshield is leaking not the sunroof and charged me $ 155 to diagnose the problem. I paid it because they refused to take the charge off and I took my car.

Loving my new car!!! Runs so smooth and is fast as lightening. Staff called me about two weeks later to check to see how everything was going and to see if I was enjoying my new ride. Star nissan has many cars to choose from with great prices. So check them out!!!

Be aware of this dealer. Daniel was worst. It’s just a business. they jst to pull people in front of the door. Once u bought that’s all, they don’t need u. No customer courtesy.

My wife wasted 3 hours of her day only to be told they don’t have the factory recall parts. This was a scheduled appointment. They had the opportunity to proactively call and reschedule or at the very least inform her when she arrived. But instead they checked her in and had her wait an entire hour only to tell her that they didn’t have the parts. It probably would’ve been a longer wait but 30 minutes after her scheduled appointment she noticed her car hadn’t been moved. I left a voice mail message with Elaine Swift and it’s been 6 days and I haven’t heard from her. I’ve purchased 3 vehicles from this auto group and they’ve lost a customer. I’ll admit I was never going to buy another Nissan again but, now I will not give them any business. My wife had my two toddlers with her it’s a big production to travel to a dealership that’s 40 plus miles from our home with two kids.

Went to buy a used Nissan Maxima. Car was advertised as being «Certified» and having a «Warranty». The add said these were included in purchase price. They are not. Pure scam. They charge you almost $ 1800 for the certification and an additional two years on the powertrain warranty. In essence car is almost $ 2000 more than advertised. This is false advertising. The certification fee and warranty are mandatory charges and I was told they are not negotiable. The salesman actually laughed at me when I suggested that the certification and warranty were not worth the $ 1800 they demanded. I just walked out. Beware and take a lawyer with you if you plan on shopping at Star Nissan.

Well i been to this place 3 times and from sales person to so called manager all are rude and weren’t interested in making a sale, guess i did not fit there profile of a person who gona spend $ 40,000. On my 2^nd visit i told the sales guy that car he showing me is a lil cheaper at another dealership and his answer was, why are you here then and not at that place. Third and last time 23 December went there after i had called a day before to confirm that price they advertise on website is rite and they have the vehicle, was told yes so i went to dealership told the manager i am here only for that vehicle and nothing else and even if they don’t have it on lot i can wait few days for delivery, his answer was we got alot of them on lot, he leaves the room to get keys and comes back saying sorry we don’t have any of the vehicle you looking for, i left went to another dealership and that place matched there price and I bought it same night. Will never ever go back to STAR NISSAN ever again or recommend them to anyone. Liars arrogant and full crap dealership. –5 star for them

The biggest cheaters… they hide the price listed in Internet and ask for more to their customers at showroom. Great place for marketers and sellers to learn profitable trade but worst for customers. Bought a car today for a price that is $ 2000 more than the listed price at their site. Customers who expect genuine price and trusted service, just keep away from this s***.

All elec car chargers full with employee non elec cars! Had to go in and ask car be moved. After 5 minute wait lady came to move and seemed put out.

I had a fantastic experience purchasing my 2014 Kia Forte at Star Nissan. Ronnie was phenomenal and I recommend that you go to him if you’re in need of a car. He was not pushy at all and made sure I had all of my questions answered. He also called me a week after the purchase to make sure that everything was going well with the vehicle.
On top of all that, I’d driven my boyfriend’s car to the dealership and was going to leave my new vehicle there until I could have him come with me to pick it up. So that I didn’t have to wait a few days, they had an employee drive my new car from Niles to Lincoln Square while I drove my boyfriend’s home. Talk about going above and beyond!

If I could rate this dealership without any stars I would. The finance department messed up my loan contract three times!!!
Also, this dealership makes Nissan look terrible! I bought my very first car from here and already started having problems with it after a week. Note, that it only had 48k miles on it. I took it to Martin Nissan, they got me a whole new transmission, fixed my wheel bearings and mentioned that my brake pads are after market. Really Star Nissan? You couldn’t use Nissan brand brake pads because what… You’re too cheap? So much for a 110 point inspection.

We had been doing our research about sedans for awhile and were contemplating getting our car for our growing family. Chia greeted us right away and made us feel at ease. He had a no-​pressure attitude and left no question unanswered. He even had the car color we liked in stock and took us for a test drive in that exact car. (A competitor only allowed us to test drive demo cars.) He got us the best deal possible and we didn’t even have to deal with a manager to negotiate for it. He did all the legwork and was so patient. We left making the best decision we ever made purchasing a car (this was our third automobile purchase, so we have had our share of other experiences). Highly recommend going in and seeing Chia!

This past week, I ran into some mechanical issues with my car. Basically, it was a situation where the repairs would cost more than I owed on the vehicle. I needed a car quickly. The staff there was very attentive and helped me with purchasing my replacement, a 2012 Chevy Camaro.
Tom C. and Greg both provided sincere, genuine, and attentive service in negotiating terms and pricing. Rebecca from the internet department even recognized me from my car when I walked in a few days later.
I would highly recommend buying your car here. They even offer unlimited car washes for your car you purchase there!
Thanks for your help, guys! I love my new Camaro!

For convenience I’ve ventured out to other mechanic shops, but I find myself going back to Nissan, because they know Nissan! I almost was suckered into buying 2 new shocks from Pepboys, before dropping $ 380 I needed a second opinion. Turns out I don’t need new shocks, nothing is leaking, there is no issue.
I don’t understand the low rating on here, I’ve been coming here the last 10 months or so and have had a great experience every time. TALK TO RICH!
BTW, free WIFI, i was able to work and wait — great amenity!

I went in today to test drive a Nissan Juke. The experience was lack-​luster at best. The salesman who I worked with was a fast talking man who refused to give me straight answers. The manager was rude, and extremely hard to work with. It’s amazing to see how little respect everyone at the dealership has for the buyer. I left without buying or leasing, even though I really enjoyed the car. I’ll be headed to a dealership that deserves my money if I end up buying or leasing a Juke.
Be aware of up-​selling from the onset. They make things confusing on purpose, and refuse to give decent answers to very easy to answer questions.

Service center is fabulous. I usually make my appointments with Ruby or Adam and they always make sure everything is taken care of. They help me make well informed decisions and I have never been steered wrong by their advice. If the work is going to take a long time– they let me know so I can plan accordingly or they offer a rental/​courtesy car if they have one.
I usually just bring my laptop and get some work done, though, since they offer free wifi and coffee!
Even times when I bring a Courtesy car back after the service agents are gone (I love that they let you pick up til 9:00), the porters that deliver my car are nice and make sure I have no questions before I leave.

The only true reason this location gets three stars is because of a certain few people who look out for me, and who have helped me in the past. And even that has been lacking, especially the respect…
I’ve purchased 7, yes 7 cars from this location… You would think I would have a little more than just respect from the staff… And treated a little different than other customers.
The service department has got to be the worst in the world… I am highly considering changing my dealership to the Infiniti one in the city just to avoid this service department. All of the staff there seem to know what they are doing… When all they do is blame the consumer for doing something, and say «it’s normal»… Until it becomes an electronic fire hazard potential.
But alas… It’ll be my last Nissan. I feel a sour fast, one that has taken me so long to find out.
So long Nissan… Hello Audi, Acura and BMW