Value City Furniture

I am warning everyone to not purchase furniture from Value City Furniture. There has not been one positive thing about the experience. From the vultures on the sales floor, to the delivery of a defective ottoman, a couch a few years old that is falling apart, and the scam «warranty» from Uniters sold by Value City Furniture. Pieces of the fake leather are falling off the couch and onto the floor daily. When I contacted the warranty that we paid extra money for, they said that it does not cover any parts of the couch that touch the body. That is a ridiculous warranty. Through my sister, I know that Macy’s has exceptional warranties on their defective furniture; so go there instead. This bs was not explained during my purchase even though I inquired. They handed me a generic brochure with no detailed information. Not until you try to file a claim, and they deny your claim, do you realize that you’ve been scammed. However, this should not even be an issue. A couch is expected to last more than a few years. Shame on Value City Furniture for scamming hard-​working, honest families that cannot afford to replace a coach every three years; Nor should anyone waste their time couch shopping every three years. My home is on the market for sale. People are walking through and viewing this piece of s*** (excuse my language but there is no better descriptive phrase) from Value City Furniture. It’s embarrassing for me and should be embarrassing for the company. I hope that they do everyone a favor and close their business. If possible, I would like to attach pictures showing that this is a huge problem and not a minor detail.

I woke up early for an 8am-​11am warranty replacement delivery window but at 9am discovered a value city «sorry we missed you» tag on my doorknob. There was no audible knocking all morning, and I did not receive any missed calls; it was as if they came to my apartment, realized they would have to carry the replacement couch up 3 flights of stairs, said «forget it» and hung a tag on my door.
What compounds the issue is that this is the 3^rd time in 10 months that shoddy craftsmanship has necessitated replacement parts and my experience today is akin the the previous replacement delivery. I paid $ 100+ for an extended warranty, and through negligence, spite, or incompetence Value City has sent the message that once they got my money up front, I and my time were no longer an important consideration.

I was helped by a friendly lady but the manager was rude I felt sorry for the lady. Some of the cashiers don’t know how to speak or something. Will not buy a couch any more after my last one or better yet any furniture.

I usually don’t write reviews but after what happened to my couch I figure I should give people a heads up. I bought a faux leather couch and the installation and delivery was fine. Couch looked good and was very comfortable. After a year or year and a half it started to shed. I was like ok that’s fine it’s a faux leather sofa afterall and hopefully it won’t get worst. Well it did get worst and at this point the couch is barely over 2.5 years and it looks like crap (see pics.)
I went into value city and I was out of luck because the warranty was over. Ok I asked if they would give me a discount if I hypothetically bought a new couch (I wasn’t serious in my intention, afterall why would I buy another couch from a place that can’t even last for a few years?) and they wouldn’t accommodate me with anything not even a small discount if I bought a new item. Terrible customer support.
I also bought a kitchen table at the time when I bought my couch and it came scratched. The technician came over and couldn’t fix it and they took it back for no charge so no issues there. but the repair man at the time did say he would never buy from value city and I should of saw the red flag there. Oh well lesson learned.
Moral of the story, pay a few hundred dollars more and buy somewhere else. Even ikea is better than this place.

I bought anew couch and new love seat set and a recliner. I made this purchase around Veterans Day. The furniture was delivered about a week later. The recliner wasn’t put together flush, and I couldn’t get the back off to fix it, so I called them I was on hold for over 20 minutes, then I am told, they will send someone out in a couple weeks and they would call me the time window. I explained that I work a full-​time job and two part time jobs and I need to schedule a day that I will be home, Well they can’t do that. Crazy! So I go to the store and the guy there shows me how to get the back off the chair and realign it. So I go home and my son and I manged to get it off. So now here we are a little more then 30 days out and I notice that both the couch and love seat are coming apart at the seams. So I call again, on hold for over 35 minutes, plus they kept disconnecting me too. Of course, what do I get another time window, luckily my college age son was available that day to be here when they came. The guy says, «this happens all the time, the factory didn’t close off the corner seams, so he sews it closed by hand, nonetheless. He makes some offhanded comment about my warranty not covering cat scratches (because he saw I had a cat). Well my problem with my $ 3000 furniture set has nothing to do with cats its factory screw up. So he leaves and he does’t even leave a receipt or copy of the work order showing and detailing what he did to rectify the problem. So I call again and guess what, instantly put on hold and here we go again with multiple disconnections ect. ect. They tell me they don’t give receipts for that and I requested one, they tell me we know we were there and so does your son! Yes, we do but after you spent $ 3K and they send someone to sew it up by hand and it has been slightly over 30 days, you want a receipt. So then I have to ask for a manager because the guy claims he has nothing he can give me. So finally after about an hour of playing games with these people I get a manger, I talk about my concerns and he said he would send me a record of the visit. I still cannot believe they sewed the furniture seams by hand. How will that hold up down the road. I will never buy furniture from them again, it is ridiculous.

In summary: lousy service, long delivery and poor overall experience. I purchased a $ 700 couch from VCF and was told that they were out of stock for another two weeks. I made the purchase and paid for delivery. As I was leaving the store I realized they had charged me the higher price for delivery usually reserved for substantial setup. Once this was sorted I waited 2 weeks for my couch. I received a call confirming my delivery two days before the scheduled event. Then two hours later they called again and informed me they were out of stock and another 3 weeks were required. What the heck? Who’s running supply chain? Then I try to call and reschedule delivery and all phones and internet were down for 24 hours. I had assumed that they went out of business because of their dubious service. When I finally got a hold of them, I was offered $ 50 rebate for my inconvenience. Thanks, but no thanks… I cancelled my order and have no regrets.

Worked with Sales person Martin at Arlington Heights location who wrote up a price quote and added a protection package that I repeatedly requested I don’t want.
When we returned the new salesperson refused to honor the original pricing or help, as it wasn’t his sale. Argued for 20 minutes before they ended up getting the correct numbers. They kept telling me numbers were too good to be true and a mistake was made.
The sectional hasn’t even been delivered yet and I am anticipating more problems.

Let me preface this review with one fact: I have never written a Unilocal review. But our unpleasant, negative experience with Value City Furniture warrants this to be the first.
We walked into the store and left feeling pleased with our couch and love seat that we purchased, even though we were told it would take two weeks for delivery. We even got a small delivery discount from the nice woman who helped us while we were there.
Two days before the delivery date, we get a call saying it will be another week before we get our couches. We were frustrated but understood that sometimes things happen.
Today the delivery people showed up. We were told between 10am-​1pm, they showed up around 2pm. They proceed to announce that our couch is too big for the elevator and we had better decide quick if we either want them to take the couch back or we could back pay him $ 200 – 300 for his crew to carry it up the stairs. We were SHOCKED — we had to wait an extra week, they were late on the day of delivery, and now the company was trying to squeeze more money out of us. We got it down to $ 150 but he wanted it to be an «unofficial,» back payment not done through the company, a huge red flag. We had no choice but to pay them if we wanted to finally get our couch and love seat. Never had I had such a poor experience with a company, so please save yourself a hellish experience and look elsewhere for your furniture. Such an unprofessional group overall.

I came here this week out of pure curiousity. First went to Modani which was beautiful but obviously expensive and I am on a budget. I had low expectations but ended up finding an amazing leather couch which would normally had been $ 3000 more at any other place. Also found a gorgeous antique mirror that would have been a few thousand at restoration hardware. I got it for $ 200! I got lucky and had a very helpful sales associate. The rest looked somewhat unattentive but Renata (not sure if I spelled it correctly.) was so sweet and knew what she was talking about!

Second time I’ve purchased from here. Wasn’t bombarded by any one. Found a couch I loved and was helped by Sam who was friendly, informative and just really relaxed. Go see Sam for any of your furniture needs. I’ll definitely be back !

Honestly I was afraid to buy from here since the reviews are pretty bad, but we took a chance and I’m glad. The service we got from the sales guy Philip Chako was professional, friendly, helpful and not pushy at all! The furniture is nice and great prices! We ended up buying a couch with chaise and ottoman set, dining room set, and a twin bed with a 5 year warranty with tax at 2k. Not bad! Ask for Philip!

I bought a couch from this location in 2009 or 2010, and I had good service and pretty decent delivery guys. I adored my couch. It was strong and too big to go to my next place, but the quality was top notch. So when I went back a couple of weeks ago I expected the same kind of conduct and was confused about why this location has so many bad reviews. I don’t have a clue what happened within the past few years, but the service is terrible now.
On the upside, the sales rep I worked with was pleasant. It bugged me a little that I walked around the store for a half hour before anyone acknowledged me, but the guy who finally did was nice enough. Only problem was the store was closing in about 15 minutes by the time he came around so I got the impression he was just ready to go. He was reasonably patient. I took photos of furniture and said I’d come back tomorrow so I didn’t make a rash decision.
The next day when I came back, he was far more upbeat and friendly — especially once I narrowed down and was approved for the furniture I wanted. I would’ve given this location a four-​star rating had it been this smooth. (It did bother me that I walked past several sales reps who either completely ignored me or grudgingly asked to help with that, «She’s not going to buy anything anyway» attitude in their face.) But I came back during my friendly reps work shift so he could get the commission so it didn’t matter.
What I didn’t know until after the delivery was that:
1) I was not charged for a coffee table I asked for and was told I’d have to drive all the way back to the store to pay for it or pay it for delivery online when it wasn’t my fault that it wasn’t on my receipt.
2) the customer sales rep refuse to put supervisors on the phone. I was left on hold for several minutes. No matter how many times I asked to speak to a supervisor, the lady just kept saying, «What are you calling for?» and «How can I help you?» She even looked up my number and then put me on the phone with the sales rep without ever knowing why I was calling.
3) The next time I called back I found out I paid for a delivery service that didn’t include the guys taking the plastic off or putting the legs on so I spent time turning the couch upside down, cleaning up all the residue from the plastic and getting the couch in order without knowing that they weren’t paid to do that. No one felt the need to tell me the difference in delivery quality nor would the delivery guys answer the phone when I called four times to find out why they’d left.
4) The next time I called I was put on hold repeatedly by a male rep who kept saying «Value City Furniture, hold» and never even waited for me to respond. This went on for about 45 minutes. I called back on both lines typing up the lines to make sure that they would eventually have to acknowledge me. He then put me on the phone with a sales rep (keep in mind he’d never bothered to speak to me directly so had no idea why I was calling and apparently just looked up my phone number). I told the rep for the second time that I wanted to speak to a supervisor and my sales rep paged one, something the customer service person SHOULD have done instead of leaving me on hold. I was back on hold again. When the customer service rep would disconnect one line, I’d call right back on three way. They go so above and beyond to avoid getting you to a supervisor that it starts to make me wonder are they instructed not to or worried what the supervisors will say.
5) When I did get on the phone with a supervisor (about 45 minutes later) to complain about the customer service, he goes, «Well I can’t change the past.» I just stared at the phone. I told him he could absolutely talk to the reps now about how they address supervisor calls and his response was, «Well, what did you call about anyway?»
6) The sales rep I worked with did apologize profusely about forgetting to add the table or telling me about the delivery options. I’ll give him that. My issue is I now have to drive way back to this location (it’s not close) or pay for delivery and an apology does nothing to resolve my missing table.
I will never be back in this store again. I canceled the cleaning warranty option. I don’t even want the table anymore. I’ll buy a coffee table somewhere else. I’ll pay for the couch and wipe my hands of the entire store. I reported it to the Better Business Bureau. If I’d have known the service was going to be this terrible, I’d have purchased furniture from two other furniture stores in the same mall.

The word «unprofessional» does not begin to describe this place. Three times, this store failed to deliver all of my goods on the agreed upon date and all they could muster to say is «we apologize, we don’t know what happened…» In fact, I even got a call a day before deliver stating that my leaning bookshelf and two bar stools would be set to be delivered between 8am and 11am only for them to deliver the stools only and postpone the rest.
I even had to drive 35mins away to offer to carry the thing myself! Wonders why the heck I even paid for delivery.
If I failed to make payments on time, I have no doubt that they’d employ ways to remind me of my obligations yet they seem to forget theirs. This will definitely be the 1^st and LAST time I do business with these fools.
I wish 0 stars was available.

I want to share our horrible and bad customer experience as a #ValueCityCustomer to: a) #Raise Awareness of the dubious and #worthless #Warranty Program that #VCF sells its customers b) Apprise and provide opportunity to VCF to resolve my issue.
We purchased a #LeatherSofa, #Loveseat and #Chair from Value City Furniture in Wisconsin, which was sold to us as a «Leather Sofa/​/​Love Seat and Chair set». We were also sold a Warranty program for which we paid approximately $ 200 extra that was supposed to cover this sofa for anything that would happen to it for 7 years.
After couple years of use, the so-​called leather on the Sofa starts to peel and when we called the VCF, we were told to contact the Warranty Company i.e. #UnitersNA. When we contacted them, after 3 weeks of repeated voice mails and emails, UnitersNA finally got back to us and told that «peeling» is not covered under the Warranty. They would cover the sofa under warranty if there was an accidental rip, spills or anything else that might happen but not the peel. Note — We do not have any pets and the sofa has only seen slight to normal usage as it has been in our living room.
We are #deeplydisappointed in the product that was sold to us by #ValueCityFurniture and I want to caution other prospective buyer to be aware of the quality of Leather products that VCF sells and how useless the warranty programs are.
I hope someone is able to take advantage of this feedback before seeing their hard earned money go down the drain.

Value City in Niles is a joke. The poor sales folks (some are not even worthy) of the situation. I myself spent thousands of dollars and was told recently by a incredible most obnoxious 30 something «manager» that I had to purchase the «warranty» which I had already purchased and it didn’t work.
The sales guy was kind, under appreciated and I was forced to deal with a 30 something most abnoxious man on the planet.
WOMEN if you are the buyer stay away from Niles Value Furniture as the «MANAGER» IS an unbelievable jerk. They would not let me buy a product without their $ 400 «guarantee». I refused but the 30 year old male treated me with the utmost discrase and I am beyond purchasing based on Value City’s leadership at the store level that is beyond measurable
SUPER BAD DEAL WITH BAD BAD BAD…

I have been purchasing my furniture throughout the years and they seem to never let me down.
I am extremely pleased how claims get handled, and every piece of furniture i have purchased has been of great value. I will continue to do business with them and now they offer building your credit which will help me immensely.
I have purchased, dinning sets, bedroom sets, accents, tables, mirrors always happy with the product.
Will be purchasing again in a couple weeks a king size bed. Always great selection.

I ordered lots of new furniture here for my new home and decided to buy a mattress afterward. They couldn’t match a bed price but said they’d cut a deal on the previously ordered stuff to make up for it. Afterward I noticed we actually paid MORE for the stuff than originally agreed upon and they hid it by printing 4 lengthy receipts and having an ancient DOS computer system. Upon confronting the manager (Mike), he «fixed» it for us 5 times by printing more and more receipts until I finally refused to pay for any of it until I got the original price and didn’t buy the expensive mattress. HUGE SCAM.
Then they delivered our dining table three different times BROKEN. I then returned it and didn’t order another table from them. They blamed poor delivery men the 1^st time, the fact that it wasn’t shipped in a box the 2^nd time, then the fact that it WAS in a box the 3^rd time for the breakage. LIARS AND SCAM ARTISTS.
They also left a ton of Styrofoam balls all over my living room floor. All for nothing but a ton of stress and anger.
The delivery men told me I could now go to the store and get my refund. I immediately drove over there, even though it is in a different city than where I live. The customer service lady told me they couldn’t credit the money back until the broken table was recorded into the warehouse manifest and that would be «today» and to come back tomorrow. I did return the next day. It was the same woman and she told me I still could not get my refund, as they hadn’t communicated with the warehouse. I told her I drove all the way there for nothing. Twice. I then asked if I could receive the refund over the phone. She then said she told me the previous day that I could call them for the refund, and that it would take a few days for the warehouse communication. She had never said those things, or I wouldn’t have made two trips in two days to a neighboring city for no reason. She also giggled at my misfortune. Seriously.
I had to return the following week when the refund didn’t credit into my bank account. The customer service girl (different from the previous one) said she didn’t know why the money never credited. I then had to wait another 48 hours for the refund to credit. Unacceptable.
I will NEVER buy another item here again and I will discourage everyone I know from even considering Value City for any reason.

Joke for customer service.
We bought a dinning room set and after the second time one of the chairs was sat on the chair broke. When we called Customer Service the only thing they said was that since there was no knot in the wood it’s not a defect. A wooden chair does not break on the second usage with less than 6 months of ownership. The wood just splits and they won’t cover the chair. The consolation they said to us is that they will sell us a second chair for full price of the group price instetad of full price of the individual chair. When speaking to a manager he pretneded like he couldn’t hear me and then hung up on me. I had not moved and my phone was crystal clear, unbeleivable poor customer service. If I could I would give them a negative review but their level of servie is evident in all the other negative reviews. What a joke of a business.

This place stinks. They don’t look out for the customer or their deliverymen. I went after work to purchase a couch that was on sale. I had measured my entryway ahead of time, and told him my concern because the couch would be a tight squeeze. Daniel F. was only concerned with the sale. He didn’t care if it would work for me or not, not taking in consideration that I had to set aside my day for the movers. He told me it could be done.
The couch arrives and I asked my landlord to come in case he had to open the apartment adjacent to me. When I went out to greet the movers, one of them was professional, the other one was rude and cranky. He kept saying, «He didn’t need this. He could have been sleeping.» He did not have a positive attitude and any obstacle, he would just complain.
The other guy was willing to try and do whatever he needed to get the couch through the door. My landlord was there willing to unscrew the mailbox from the door, so they can squeeze the couch through. The rude guy scratched his hand, cussed, and dropped the couch. He was ridiculous, and I did not appreciate his sarcasm with my landlord.
I explained to the mover in the good mood that I raised this concerned on the sales floor and the salesman said it could be done. The delivery guy didn’t have frustrations with me but with the salesman, because he was saying anything to get the sale. I really didn’t like how he wasn’t looking out for his «team,» even if he doesn’t see these movers on a daily basis.

I bought a beautiful burgundy reclining sofa. we went to go pick it up from the store when I was ready I only got the back there is a blue furniture pad wrapped around the sofa. We signed off on that pay for it saying that the sofa was not damaged from what we could see. We brought this sofa home within 24 hours I used that left side of the sofa recliner and started dipping in to the corner of the arm and tilting. I called their service department and ask for somebody to come out and fix it since I bought it warranty which they offered. The man came out try to tighten some screws and said he was done sofa was still left crooked. Servicemen says don’t worry about it keep using it you have a warranty on it call us if you need it fixed again. We call back in 6 was because the problem still exists now we feel the wood on our ass. New service man comes up it starts stuffing the sofa like a turkey. Now the sofa looks like the Appalachian Mountains. How the hell am I supposed to sit at any point in time on this sifa like this.
My suggestion is don’t buy the extended warranty better yet any products of theirs at all… garbage