Sears Auto Center

Not exactly the level of service I would have expected of a Sears Auto Center. After making an appt. online earlier in the week, I arrived on time, and told. «Oil change and tire rotation will take 90 min.» A bit long I thought, but ok. Left and returned about 1 hour & 20 min later, hoping they finished a bit early…
I see the mechanic walking to my car… «We were just about to start on it»
Requesting a manager to explain why the work hadn’t been completed, Carlos came out and with this gem… «another car needed extra work, but we can get it in right now. it will be quick, only 30 min.»
So, apparently at this location, they can only work on 1 car at a time, and if you make an appt. it takes 90 min., but if they want, they can do the same work in 30…
I decided to NOT have the work done at that time.
And for a final effort, they lost the coupon I gave them…
The Worst…

Carlos is so not customer friendly no smiles in this place no hello welcome to sears auto center how may I help you… they just look at you with the stupid face like dude if you don’t want to be here why did you bring your garbage ass to work??? He was stuck like he was a cocaine junkie corona drinking mofo… He gave me a price that was $ 250.00 dollars more than what I was originally told he blamed Michelin and Michelin blamed him… He needs a math class and a calculator. Attitude like a girl real men don’t behave this way. Idk how sears picks these people but they need to do a better job in their hiring process I WILL NEVER SPEND ANY MONEY AT SEARS EVER AGAIN IN LIFE. I was told since I got a price at Oak brook sears to return there very unaccommodating he said because it was a warranty and not a sale he didn’t care about assisting me wtf never been treated so bad at any place of business. Then Joe Dirt aka John the dusty ass hippie lied like he knew what he was talking about and he never helped me at all I was dealing with the degenerate Carlos the whole time because he knew nothing about the warranty the only thing he did was point me in Carlos direction these fools turned a simple procedure into an all day event they need to be replaced with knowledgeable people that want to work.

John is a lying uncooperative piece of SHIT!!! He’s doesn’t want to assist customers. He won’t honor Sears estimates. I came in because I had a Michelin warranty issue I was quoted $ 550 from Oak Brook but I live closer to this location. He went up on the price to $ 800. He then advised me to go bk to Oak Brook. He didn’t know how to process it. He didn’t know the managers names or numbers. I ended up going to discount tires. PIECE OF SHIT EMPLOYEES!!!

This location is full of liars. Encourage you to buy a warranty for your tires but only cover so much. Hide details that customers should know. Had a bad tire still covered under warranty and wanted me to pay for a new tire since it was so close to the ending of my warranty.

new TIRES for my car’s what I use Sears Auto these days for
I like their Road Hazard warranty which costs about $ 9 each. I maintain it’s worthwhile.
I shop for the tires at the Sears Auto online website. I assure you that’s the only way to go about it. Enter your tire size there and browse what brands’re available in that size, what happens to be on sale now at Sears at a good price, and what quantity’s in-​stock at each Sears location. Needless to say you can do considerably sharp comparisons, reviewing tire specifics as you proceed
After you decide enter any add-​ons, and make an installation appointment where you want to go at which hour
You (almost) can’t make a mistake buying the tire this way. And their shop techs have proven themselves with the perfect outcome.
I used to experience quite a lot of frustration buying tires from Sears (and other places) when I just walked in and talked with counter personnel, it seemed like there were always contradictions and unexplained issues. But doing the tire shopping and buying online has eliminated all that (I like to think) and even lets you get ahead of things.

Perfectly acceptable auto place. Reasonable prices and polite service. Wasn’t particularly fast but they did let me know they wouldn’t be as fast as usual at the beginning. Apparently they were short-​staffed.

I have been here three times and each time there is a long line and horrible customer service.
I needed to use my tire warranty (that I purchased here) because my tire had a slow leak. It took them hours to fix and a week later the check engine light came back on because it was low again. I went back again and waited in line 40 minutes. When it was finally my turn they said all they could do was schedule an appointment time for a later day. I couldn’t belive they let us wait in line that long knowing they couldn’t take any more cars. I am now going to drive father out to a different Sears.

This is my favorite no-​nonsense auto repair shop. Yeah, the lines can be long, and it’s Sears… so not exactly white glove service. But they’ve always been honest and thorough and affordable. Nice warranties on tires, batteries, and alignments.
PROS:
1. Honest, fair, and affordable. I’ve never been lied to here.
2. You can walk in without an appointment (if you time it right)
3. Great warranty options on tires, batteries, and alignments
CONS:
1. The lines can be horrible.
2. I’ve had bad luck with alignments here.
If you watch for specials, the oil changes here are a good deal — especially if you have to come in for other things.
Pro Tip: Arrive late-​morning on weekdays for shorter lines.

Tony was awesome. He was able to not only identify but fix the problem correctly at a reasonable price. It’s refreshing to work with somebody who really knows their trade well. I’m so glad I’ve started taking my car here instead of some of those other places!

Horrible integrity! I called ahead of time to ask when a good time would be to come in for an oil change, also asked if I should make an appointment. They said no. I came in when they said. They said it would be an hour and a half or so. I walked around for an hour and a half. Came back. They haven’t even STARTED on my car yet! They said they are running a little behind and that I came at a bad time. Said it would be ready in 20 minutes. It has now been over 2 hours and I still sit here waiting. I do not recommend this place to anyone. Go elsewhere.

My 4+ year old Diehard battery died with the cold so I came here for a new one. I got there at 6 p.m. and they close at 7 p.m. But they were still taking customers and staying until the work got done. I didn’t get out until 8:30 p.m. But I’m not complaining. They were really backed up. The guys were all obviously tired — and the cold temperatures didn’t help — but were working hard and treating the customers right. A Diehard Gold is a good battery. But the guys who work at this location deserve five stars for the service.

i went in to order a tire for my f350. was greeted by john a long time employee of sears automotive (only he neglected to tell me tire balance was not possible for my rim but charged me for it anyway) he was alone upfront .he could not handle the few customers plus phone calls. after a long drawn out process he orderd the tire told me 5 day wait. after 5 days i returned sal was the sales manager on duty. he brought a young kid mechanic up front. told me he would change the tire but no balancing mabe go to pep boys then he instructed ME to drive my truck into the shop to park in a bay. very unprofesional also unorthodox. i never drove in or out of a shop on my own. i drove into the bay the kid pointed to. rember its a front tire, that could have been jacked up and changed at this point. sal asked for my keys .i thought he wanted miles
my surprise the kid starts my truck and drives halfway thru the shop then stops to b.s. witha friend for about 5 mins. i thought he was headed to a difrent bay. he then exits the shop entirely. i watch him drive totaly around the shop past every bay, park outside the entrance and continue to b.s. with another mechanic in a diferent car. when i ask sal whats up he says .“hes not going to f-​ing back up thru MY SHOP,” with that the kid comes completly thru the shop passes every bay and JAMS up the alighment rack. when i expresed my dissatisfaction the head manager tony got up off the computer where he was (when i got there he told me he was off duty talk to someone else).to yell at me and tell me that «THAT KIDS NOT CAPABLE OF DRIVING THAT TRUK SHUTUP IM MAKING HIM NERVOUS“at that point i asked him why was he driving my truk then? sal and tony told me „were not going to work on your truck“. then refunded my money. the manager tony yells ill drive your truck out. proceeds to JAM it in park .“THERES YOU TRUCK» i called to complain the next day. was told the managers on vacation for a week. its been 2 weeks no call back. i dont know why they are driving peoples cars for no reason or what they are looking to do.
THIS SHOP IS BUYER BEWARE!!!

ouch. and so it happens the first time i have been so compelled to write a bad Unilocal review.
I have never been to any service station with such poor customer service.
2 ½ hours to fix a flat with a small nail in my tire because the underqualified mechanic might overtighten your lugnuts and crack your hub :) they must really like making work for themselves on a sunday afternoon.
be prepared to wait 15 minutes or more before anyone achnowledges your existence. I came in for a simple flat tire fix. the flat tire was already off of my car. the manager that was helping customers /​sourcing material was very skepticle that they would be able to plub the whole and his first question was if i bought the tires from them. I did not, and my response made him shake his head thus belittling me. finally another shop manager came out and said it would be no problem to plugged the hole where the nail was for $ 20. i agreed and thanked them. 30 mins latter the guy took my info to start the work order paperwor. 45 mins later they call me to the garage to explain that when trying to put the new repaired tire on my car, The Mechanic JOE OVERTIGHTENED a LUGNUT thus CRACKING the WHEEL HUB! so it’s been 1 ½ hours and this is what they have to tell me. things are starting to get heated and i tell the sales manager «i dont want to be a jerk. but fix it» he appologized and said he would have 2 guys work on it. this was an unrealistic lie because the same mechanic Joe who fucked up my car was still workikg on it alone (i could see him as I waitied nervously). also if u have ever fixked a flat tire on ANYTHING, its a one man job. and 2 heads on it would be getting in eachothers way. another hour goes by and there goes my entire day of earands.

I tend to come here about once a year for maintenance work when I am at my parents’ house, less than a mile from here. I could fins specials around to get things done slightly cheaper, as it seems there’s never a sale that i know of, but I’d rather go here since they always do a good job and get it done right, and it’s usually quick.

I scheduled an appointment for a tune up and transaxle fluid replacement. I also requested an itemized estimate prior to finalizing the appointment — $ 341. When I arrived for my appointment I again requested to look over the estimate along with an associate to be sure there were no hidden fees. At this point I am notified that parts were not previously included and the estimate will now be $ 513! Thanks to my quick Google search I was able to see they were overcharging on parts by nearly 2 – 3 times even a typical list price for spark plugs and wires. I will not be using their service in the future. The old bait and switch method is not a business practice I find appealing.