Kahlo Chrysler Jeep Dodge Ram

I have had a serious concern for 8 years and finally I am going to post it. I want to know if anyone else is experiencing the same thing with this dealership:
I bought my Chrysler 300 in 2008. Still runs great, I’ve taken great care of it. Having said that, I am no longer going to take my car to Kahlo for service. EVERY time I take it in… EVERY TIME… there is an engine light or worse that occurs within a day of service. Most of the time, I’ve taken may car there for oil changes, but many times, I’ve performed the oil changes myself in my own garage. I have purposely kept record of these instances and in EVERY case, it seems something goes wrong after taking it in to Kahlo’s service department. Is this a coincidence or is it by design? In my service record there are three stretches where I’ve performed my own oil changes, one for 6 months, one for 9 months and one for 4 – 5 months (2 changes). During that entire stretch, no lights or problems have occurred at all. But EVERY time I take it to Kahlo, engine lights, new codes thrown, and today, one I haven’t see before, ETC (electronic throttle control). In 2012, I spoke to a former service technician that worked with Kahlo and mentioned this to him at that time. All he would say is, «well, you’re more right than you know.» That’s all he would say. What’s more, he then fixed a problem for me (I actually ran into him and met him while I was at Advance Auto Parts) for $ 26 that Kahlo claimed would cost almost $ 1,000. (cough cough). Really?! Yes!
Also, I’ve been waiting on a recall for my airbags to be fixed and they continually say they don’t have the part (s). Whatever.
I also want to completely agree with Lindsey B. and John M. about the service. Worst anywhere. The only reason I kept going here is I lived close by. Last time I was there, just a couple days ago, I dropped the car off, walked to Best Buy and then came back to the dealership. My car had been there for 1.5 hours, and I had my son. We had to get going and I nicely asked if it was finished. The clerk looked in her system or whatever and said it was still being worked on. 20 minutes later I had had enough. She said the same thing, so I walked outside in 0° weather with my son, walked around their parking lot, found my car parked where it would be if it were completed, and went back inside to let them know. The car had been done for an hour, and the service department just didn’t do their job and complete it out of their system. So the clerk calls the service manager back, he doesn’t greet me, doesn’t even look at me, looks and talks only to the clerk, confirms it is done and leaves. No apology, no thank you for your business. No nothing. Well, small as it may be, I let them know how I felt as I had purchased four oil changes in a package they sell. I quickly told the clerk to run it as a single oil change and discard the rest (I didn’t care if it cost more) as it is my last experience with Kahlo. Little did they know I am in the market for a $ 70,000 truck. «Good-​bye Kahlo!» Stick that in your jingle.
No more, I go to O’Brien Chrysler on 96^th St. even though it is much further away, but have been treated fairly, quickly and honestly.

I purchased my 2012 Honda from Kahlo this past Saturday. Car buying is normally intimidating and filled with anxiety, but from the minute I drove into the lot, I felt comfortable and welcomed. Wayne Phipps worked hard to find me the perfect car and best deal. The finance people and everyone else I met while I was there were extremely friendly and just as helpful. The waiting areas were clean and stocked with fresh coffee and fruit-​nice touch! I drove away feeling secure about my purchase and the entire experience was nothing but positive. I would highly recommend Kahlo and Wayne Phipps to anyone and everyone I know.

Worst dealership I have ever been to. We own two brand new dodge vehicles and you better hope you don’t need them serviced because you will not have a pleasant experience here!

This was our second Jeep purchase from David A. Feel very comfortable with the deal we ended up with. David is very enthusiastic and willing to go the extra mile to get you in the vehicle you want. Also, their service dept has been amazing. Very helpful, friendly and quick.

I have taken my car here several times in the past and had my oil changed. Never had a problem. The last time I didn’t have time and my girlfriend took it for me. They sold her a new drain plug for $ 11. They told her that the original drain plug had deteriorated. A car that is less than 3 years old and 40k miles should never have a deteriorating drain plug. She didn’t know any better so she paid the bill. It’s only $ 11 but still they took advantage of her in my opinion. I bought my last car from them and replace my car about every 3 years and I am currently shopping. I hope they realize that the $ 11 they made off of the drain plug will keep them from getting any of my future business.

I’ve never purchased a vehicle here, but I have taken my Jeep Wranglers (97 and 09) in for repair work. I’ve always been happy. They are great at communication, and honest about how long the work will take. When you make an appointment, it means you actually have an appointment, and not that your car will sit in their repair lot for a week before they look at it (as happened to me at Eastgate Jeep).
On two different occasions, when I took my Jeep in for work, they noticed that there were TSB’s out on it. They let me know, and fixed those too. I don’t know if other dealerships don’t look or don’t care, but this is the only place that has done that.

i have had a good experience here. everyone seems very nice. they take care of you a lot better than other dealerships do. i recommend this place highly.

Parts department only experience for me here… have never had a problem with anything. Recent part purchase was efficient (wasn’t in stock, came in next day). Friendly staff even from disinterested employees… all said hello (Kahlo)…zing.

I’ve bought two vehicles from Kahlo now and while I feel I may have had the wool pulled over my eyes on the second purchase, it is definitely on me for not speaking up. I had 0% finanacing on my first jeep and I made the assumption that I would have the same on my second. Instead, they gave me the rebate and never discussed my %rate. So, I happily signed the papers like I was blindfolded. Lesson learned. Pay more attention when signing paperwork. I recently refinanced for a lower rate through my bank after one year of payments.
But, I can’t say enough good things about their service department. They are great there! Wonderful deals on oil change packages and they never make me feel like I’m an idiot. I blew a fuse for the first time and called and they said to just stop on in and they could take a look. They even showed me how to fix it for future reference and it is an easy fix so I learned something new and had great customer service.

We have bought two of our vehicles from Kahlo, and have had good experiences both times. We were not pressured into making a hasty decision, they responded to questions via emails quickly, and have always had quick service when there.

Have a 2009 Commander went there for an oil change and transmission flush. First off never get a flush it takes the sediments from the top of the tranny and puts it in your clutch plates. Anyway they changed my oil and stated that my rear end was bad. I just changed it last year so I know it’s good. After I told the service writer and technician that the tech said that they would pull the dipstick out and show me. I yelled at them and said a differential does not have a fucking dipstick and if they could show me I’d have the front and rear replaced. They couldn’t show me that. Also I realized later they shorted me a half qt of oil and I went back to get it in and a technician tried to get in my truck all greasy so I yelled at him as well to get a seat cover. I will NEVER GO BACK. SCAM. STAY AWAY.

Slow, crooked and takes forever for simple services. I have always taken my jeep to jeep dealer to be serviced and this is the closest to my home — I haw been here three times and each time is worse then before. Today I went for a light change only to take a hour to complete a turn light change! The waiting room was filled — went to garage area and 4 employees were standing around joke and laughing. I will not be back anymore three strikes and your our!

Stay away from this dealer unless you don’t mind being taken advantage of!!! I regretfully traded in my 2011 Chrysler 300 for a 2013 Jeep Wrangler Unlimited at Kahlo. I love the Jeep but not the way I was treated at the dealer. Everything was going smoothly until we met Barbara in the finance office. Not only was she very rude, she did the most unethical thing I have ever seen done at a car dealer (I sold cars at one point and witnessed some pretty shady business).
We requested that our financing be done with Chase because our personal checking and mortgage are with Chase. Barbara claimed that she sent our application to Chase but she could get a much lower rate with her preferred lender, Wells Fargo. I believed her and we signed the papers. Two weeks later the other lenders sent approval letters but no correspondence from Chase. I called Chase only to find out our application was never sent there. I subsequently called Barbara and she once again lied to me. When I called her out on the lie she said she saved me money so why would I care so much. At that point I asked to speak with the owner of the dealer but he refused to take my call. I went to my local Chase branch only to be told that the rate I was quoted was higher than what they could even offer. Chase confirmed that Kahlo never even attempted to have the financing done with them and what I was told at Kahlo is completely false.
I have since read many other reviews on Google and
to confirm that this is the worst dealer in the state! Their other reviews mention poor service, price gouging, and even stories of bait-​n-​switch. If you do buy from them request a copy of your lender approval because they WILL try to mark up your rate by 2%. The owner doesn’t even feel the need to apologize about his employees actions. I would suggest going to Champion Chrysler; where I should have bought my Jeep.

I bought a Ram 2500 from Kahlo in March 2012 for around $ 55,000. It was the only dealership that had what I was looking for in Central Indiana. They have a nice inventory. The dealership looks very nice. Enought of the good comments.
I bought the truck on a Saturday when many people like to buy vehicles. I know this, apparently Mr. Kahlo does not. There was one person that did paperwork for the sales and she was seriously backlogged. I believe it took around 3 hours after we made the decision to buy to do the paperwork.
I will say they started out trying to screw me on the trade in value of my Jeep Rubicon, but I eventually talked them into something close to the Kelley Blue Book value for Trade-​in, about $ 4000 more than the original offer. Trader beware! Do your homework and print out the value or they will screw you.
The first time I went to get the oil changed I went to their express oil change lane and was told that because I have the diesel, I need to do the regular service desk. I knew going into it that diesel oil changes cost more due to the quantity of oil, but I didn’t know it was treated completely different from gas burners. They had a good deal where I could buy 2 and get 2 free so I jumped on the offer. The first change took around 45 minutes.
11÷20÷12 I had an appointment for 1PM to get my second oil change. I arrived 5 minutes ahead of time and checked in. The gentlemen at the desk told me it would take around an hour. Not sure why gravity at Kahlo is less than everywhere that can do an oil change in 20 minutes or less, but apparently it takes longer for oil to flow out. I was amazed by the lack of urgency from anyone in the dealership as I sat there. At the one hour mark I went and looked into the service bay and the advisor asked if I needed help. I explained I was in a bit of a hurry and needed to go soon. He went back and expedited things. I’m pretty sure the work had been completed for some time, but nobody cared that I was sitting and waiting. This dealership has no respect for your time at all. The advisor told me that they were finished and would bring the vehicle around and meet me at the checkout desk. 20 minutes later, I start raising my voice and explained that I really needed to go, the service was prepaid and I would like to be finished. Apparently somone did not close out the paperwork in the back so the lady at the desk could hand me the paperwork so I was told to be patient. I explained that I was patient up to 30 minutes ago and just wanted my keys and paperwork so I could get across the county to be home when my 9 year old gets home from school. She acted like I was a jerk, handed me the paperwork and told me to go.
I would recommend waiting and buying a vehicle from any other dealership. I bought my Jeep from Champion and was treated very well with all interactions and was out the door with my new vehicle in less than an hour after agreeing on a deal. 2 more oil changes and I will be done with Kahlo permanently.