RV World

If I could give a minus 0 I would. Absolutely the worst dealership I’ve ever dealt with. Dishonest salesman (had no clue what he was saying — in the end his statements were wrong about mileage/​TV/​general condition/​back up camera/​tire air pressure/​rv batteries/​hoses/​brakes, etc.). Horrible service department. RUN RUN RUN to another dealership!!! Novice buyer, ended up spending another $ 6,000 to bring RV up to road safe condition. Lesson learned.

If I could give a minis star review I would! Sales department is dialed! You walk out thinking, what a great place, I just bought the best RV ever! You sign on the dotted line and drop a huge amount of cash on your dream Rv. Then the problems begin. They rush you and I mean rush you through the over view of how your new RV runs and hand you the keys. Bye bye sucker! Then the problems really begin the service department is a nightmare! When problems arise when you are on the road (and they will) they don’t return phone calls, have no idea why things are not working and then become very rude when you get upset! I wish I could take pictures of the repair job they did on our brand new 2016 Rv. Our side door was not staying shut even when driving… So they pulled the whole door frame away from the body of the vehicle so the latch would catch. Needless to say now bugs, heat and rain just pour right through the 2 inch gap. This is one of several problems but you get the idea… never again! Buyer beware!!!

…just bought our 31ft rig here!!! Darin Touchton is you go to guy! He’s an honest sales man and an experienced camper. He also does what he needs to do to get the deal done. The whole experience was great!

They get the 2 stars for Sales and less than zero for Service after the sale. I was a customer since 2006 buying a small new RV trading up to a larger Pre-​owned then finally in what was a huge mistake trading up last year to a new 2013 Holiday Rambler Ambassador.
My sales experiences were positive, and my last salesperson Darin & ultimately Rita in Service were as helpful as they could be despite an abysmal service Tech & Management experience.
Their policy and procedures need BIG TIME customer service overhaul. The technicians on this last go around were not competent mishandling overlooking and not even providing the basics. If you want anxiety and downright fear of what next go ahead. Buy with the certain knowledge that even IF you are fortunate to buy a coach without problems you WILL get jerked around in Service.
To protect yourself write down EVERY single item you want handled & document that it is put on the work order & do NOT ever assume that it will be done. Keep a record review your bill and the coaches functioning BEFORE YOU PAY & LEAVE. Our trust was entirely broken.
Having been in the automotive sales and service industry for 22 years I have plenty of experience to have some reasonable expectations. I am so put off by the experience of the last year my husband and I decided to end this misery sell our coach with less than 5000 miles on it to travel in our van camp as weather permits or do the Inn, bed & breakfast route for SAFE carefree traveling. The coach was nightmare spending more time in service than on the road but nothing can excuse the haphazard care we received after the sale in the service department. They do enough volume to CARE LESS. Beware you have been warned. Check Google reviews they tell a similar tale. #rvworldnokomis