American Disposal Services

This is by far the worst customer service company I have ever seen in any industry!
Can’t wait for them to pick up their cans and get out of my life!

American Disposal Services Recycling truck (Marietta GA) just came down my road and let glass fly out of their truck and break onto the road. It covered the width of the street and I had to go through the broken glass to get home. When I came up to the recycling truck, I told the driver that they had dropped glass all on the road. He thanked me and said they would clean it up on their way out. I watched the truck leave and it continued up my street without so much as a pause much less make any attempt to clean up the glass. I then called the offices to report the situation and was on hold for over 5 minutes and so I hung up. I sent an email instead and will wait to see if I get a response. A very dangerous situation especially for children playing outside.

I don’t know what has happened to this company within the last 2 months but our recycling has been picked up exactly twice in eight weeks. When we call, the customer service reps are rude or unhelpful. They won’t send the truck back and yet, we continue to be billed for the service. I have tried emailing since the phone reps are so unhelpful and never got any responses to my emails. The garbage men have ruined our trash bins which we pay a monthly insurance fee for and yet, the bins haven’t been replaced. This is truly the worst kind of company, making money by nickling and diming their customers for services that don’t get provided.

One day I was sitting in my living room and. Kept hearing the garbage truck backing making the beeping noise the I would hear it going forward over and over again I thought the truck was having problems with its gears. I got up when I saw the driver coming down my driveway and went to the door when I saw one of my dogwood trees down. What had happened is a branch was stuck between the cab of the truck and the garbage part and instead of trying to get it out he just kept going backwards and forward until he pulled it out of the ground by its roots. This tree was about 25 feet tall and in good health and my husband had planted it as it was his favorite type of tree he passed away several years back. I was in shock and they had a supervisor come out and they took off to continue their route. The supervisor said he had never seen anything like this and the driver had told him it was about 8 feet tall. They offered to replace it and the supervisor went that day to purchase a tree at Lowes. Of course when he brought it back it was all of 3 feet tall. I had matching trees on each side of my driveway, so now I have a grown adult tree and this little twig of a tree. I have had to spend my time and money to keep it watered I had also asked for free garbage service for a year. Never heard back from the supervisor. I sent a letter to this company along with pictures of my downed tree and the new twig. I am so disappointed in this I just wanted to share there lack of concern for the loss of my property and cost for the watering.

Just cancelled our service. Workers broke our trash can lid completely off two weeks ago. We scheduled pickup of the broken container for last Friday. That did not happen. Now they’re saying they cannot come out until July 10, and that the container must be empty to be picked up so i would just be stuck with smelly trash in my garage — in the summer — all week. No apology. Just oh well. Also I’ve been fighting a charge for almost a year from when they took over from cycle works. Cycle works was the company I paid for service, and they had a promotion that month that if you prepaid you’d get 10% off. I prepaid — while still with cycle works. American disposal took over and decided that — even though the bill was already paid — they wouldn’t honor it. I’ve called them a dozen times. It’s the principle of the thing, not the $ 5.62, but if they’re willing to lose a customer based on that, there are a lot of other companies out there. So long, american disposal.

Our trash can was slowly falling apart due to the employees horribly abusing it during pick-​ups. Then one day they just decided to throw away our entire trash bin. Called their office, of course they had no records of it. The lady (Jessica?) said they would try to get in touch with the drivers to find out what happened. Never called me back, they are clearly just hoping I give up. I called them back, got the same lady on the phone, and was given attitude for checking up on the progress. Went online to share my experiences only to find that dozens of others had beat me to it.
Unfortunately it’s not always easy or even possible to change service. Sometimes you only have one choice or the trash is included in an HOA package. They know this, and abuse this protection. Given enough time though, this company will run itself into the ground with service like this.

WOW. Just like everybody else… They didn’t pick up my trash and then blamed me for it!!! This is the worst trash company on the planet. I am now with them for a second time because the once again bought the local company that was using after I fired them once before. And the don’t care about good service because they will probably buy the next company I go with as well.

American Disposal Services, Truck # 609 in Marietta, Georgia. Watch these guys, they are really dangerous, when they stop to pick up trash cans on busy roads. They stop suddenly, cross right in front of traffic, then yell at drivers who try to get around them. They need to train their employees better in safety matters.

Awful trash service and customer service. My whole street has them and somehow, they miss my bins 3 out of 4 trips, then blame it on me when I call to get them picked up. Took them over a week and a half to pick up ONE of my containers. now I have to stare at the other in my drive until they come get it. Worthless company.

Very shady bunch of people at American Disposal Services.
What a load these people are.
I called them to tell them to cancel my service when they took over for someone else.
Strike 1:
I told them I did not want their service because when calling to find service they would not match prices. They kept picking up from my address.
Strike 2:
When they started with the automated calling I asked them a second time to stop my service. They did not have a record of my account.
Strike 3:
They kept up with the auto calling. I call again and said «Hey what’s up» got their attention when I said I also recorded all my calls.(Smart phone app for a contractor a must).
They then tried to say I would have to pay 100.00 per can if they did not pick them up.
Strike 4 – 5
When I asked for a receipt for the pick up they said «NO» we will not sign anything.
Strange how they have no contract with me for anything and want to pick up another companies cans who they took over the routes. Without any record of them picking up the old cans.
I said well video is worth 1000 words. Luckily I have a surveillance cameras surounding the house.
WooHoo they SUCK.

For the second week in a row, this company has arbitrarily decided not to take my trash. The first week I could understand. I am in the process of renovating my basement and had more to get rid of than would fit in the bin. As a result, I put out a couple of extra garbage cans. There was nothing on their website indicating that this would be a problem, but nonetheless the trash collectors skipped over my house. This week however, the trash collectors failed to pick up the single bin set out for them. I will be canceling my service tomorrow, but wanted to warn others of this company.

SADLY, A ZERO STAR RATING IS NOT AVAILABLE. I used to use this company, but the service was poor (missed pickups and rude employees). I am not sure how their service is now, but from reviews on other sites it doesn’t look to have improved. I have even gone as far as to add this business to Unilocal because it was not listed in GA, only in VA where they also have service. THE REASON FOR THIS REVIEW IS…
Over the years and in 3 different neighborhoods they have come barreling through at a high rate of speed with no regard for pedestrians, property, or speed limits. They fly down our little street each week and come to a screeching halt in the cul-​de-​sac, pick up one neighbor’s trash and speed off again, driving wildly and out of control, often down the middle of the street. I have complained before (before we bought this house), and just gave up because no one there cares. This morning my friend complained that they almost mowed her over on the way to take her daughter to the bus stop in her neighborhood, and drive like maniacs. After reading her Facebook post, several others spoke up and said the same.
Since the company doesn’t care, I guess we should call the police and the local news before someone gets hurt or killed. Off to talk to my neighbor about switching companies to keep these lunatics out of our neighborhood… I may even offer to pay his trash pickup to get him to switch. THAT IS HOW BAD THIS COMPANY IS!!!
And after that, I guess I will encourage everyone to post a review here… people need to know how dangerous this company is! Then, I suppose we all need to call the cops in our respective areas and request speed traps on trash day…