Coast 2 Coast Moving & Storage

This was my first and last time I will use a moving company (especially Coast 2 Coast). The sales representative was very kind and friendly. I even elected to pay a slightly higher price to support a local company and do business with an honest company. The men who picked up my stuff were very kind and seemed to handle my things with care. However delivery did not go as expected:
— It took over 12 days to get my things. (the sales rep said on avg it took 5, contract said 10)
— They did not return phone calls in a timely manner. (up to 3 days later with daily calls)
— Moving was outsourced to a Chicago based company (very nice people but I was trying to support a local company)
— My full length mirror and floor lamp are ruined! The only things that were broken were the items packed by Coast-​2-​Coast. You have to go through an outside insurer to get 20 cents per pound — not even worth the hassle. My time is worth more than that.
All to say — I will not use this company ever again. I wish I had known all of this information before I booked with them.