Lowe’s Home Improvement – Norcross

UPDATE: After protesting this store for a year, I’m sad to say still horrible. We sat in the window/​door dept for 30 minutes with no assistance. A Lowes employee who called twice for us and I call directly into the store letting them know we need assistance. Not a soul to be found. After speaking with another Lowes– it is know to be horrible for customer service but all large orders /​online are pulled from this store, I guess they have no incentive to provide service to the walk-​in consumer. Maybe next year.

FIRST SIGNS OF SPRING!
As soon as we drove up to the store looking for garden planters, we noticed the beautiful flowers that are just in time for spring. Although it is still early, they had a colorful selection of early bloomers. They also have a limited selection of small trees and shrubs.
When selecting your plants this season, (especially the unique and unfamiliar), don’t forget to make sure that you have a marker because there is nothing worse than trying to find a rare plant based purely on a physical description. Having the name and picture is very helpful.
They did have a planter that we liked but it was shorter than what is needed. However, the price was very reasonable. We will just wait a few more weeks and check back since they are still in limited supply.
I like being able to go out ahead of the crowds to identify what I like and check for quality so that when everything is in stock, I can just pounce. Timing is everything!
The flowers displayed today looked deliciously healthy and fresh.
Can’t wait to get some new planters and start planting!

Ordered a product online stating that this was the only store which had the product I needed. I was sent an email stating that my order was processed and that I would be contacted when it was ready for pick up. After a few hours I received a call from a Lowe’s employee who told me that they no longer carry the product. They even gave some insider information! If you ever order anything online that shows 2 – 3 items in stock… that means they dont have it! This was ver batum per the employee. When I asked how to get the product that I need… she suggested their competitors Home Depot! Wow!!! I am sick of dealing with this nonsense.

Agreed that the staff is not that great but most of the department heads and managers are amazing!!! Due to order issues and staff complaints, I have had the opportunity to speak to many of the department heads and managers. I have had a pleasant experience every time and all of them went the extra mile to resolve my issue. Greatly appreciated and they are one of the main reasons why I keep coming back.

We ventured out to Lowe’s because we needed some hard wood samples to compare to the ones we got from Home Depot and unfortunately we experienced the poor /​lack of customer service that are mentioned in the previous reviews.
There was no employees visible in the flooring department, but we were able to find a sign instructing us on how to get a sample. Basically, you «rent» a sample board by forking over a $ 25 refundable deposit. This is fine, but doesn’t really work in real life if you are trying to compare costs and be efficient. In that I mean, how efficient is it to give the money, take the sample board back, choose one, and then go back to return the sample board and get my money back? What if the floor I want isn’t carried at Lowes? What if it’s not the cheapest I can find? Then that’s basically a wasted trip and time for me.
When we finally did find the board we wanted, there was some issues with it so we went on a search to find some employees. I walked the length of the store and found not one person. I thought it was my old eyes, but when we got to the front, we saw only 1 checkout lane open and 2 people at the customer service desk. It seemed like the entire store was void of both shoppers and staff.
After standing in line, we finally got to speak with the rep and asked her about just getting 1 piece of this damaged board for our sample (it was a discarded piece that was stashed under some damaged boxes). The rep had to make a call, there were several back and forths and explaining where we found it and the state of the board before we were given the ok to just take the darn thing.
SMH.
I’m not sure how they can keep the lights on without anyone wanting to give them money in exchange for no service.

I would give this lowes zero if possible. The staff will walk right by you and not even offer to help. You have to wait forever someone to help and they cant answer your question so they have to ask someone else and you wait forever on them. I am long time Lowes customer but this is by far the worst location and considering taking my business to HD.

The one gentleman who helped me find what I needed within 5 minutes was helpful. But there was not a single cashier on duty except for the one manning the self-​checkouts, and there were at least 10 people waiting with multiple large items. This to me is totally unacceptable.

The staff through out the building is really great and helpfull my issues seam to only come about at the checkout. yesterday I went and no less than 6 employees standing behind the regesters looking at thier buddy playing in the parking lot, 2 regesters with the light lit but no cashier behind them. than I go to the automated and start my transaction. but the machine feels like it needs assitance from a person. nobody to found. I had tto call out for one of the empoloyees to break away from their entertainment to help me out. I guess that is why we are autmoting store fronts becasue we cant find anyone that wants to help the guest and work a cash regester.

Purchased a lawn mower last week… got a good deal and associates were helpful. Been here many times for small purchases but this was the biggest so far. Really, this place is similar to .or should I say, Home Depot is similar to Lowes. don’t know who was established first but I do like Lowes a little more.

We went to Lowe’s because they had the washer and dryer we wanted, and I have to agree with Luke — the employees here are infinitely more helpful than those at HD. They seem to actually enjoy working there and will take as much time as needed. Also, when they don’t know the answer to a question they are fine telling you that and getting someone who does know to help. Awesome service. Friendly cashiers. I’m all about this place.

Rude, rude, RUDE cashier outside in the garden center. The hubs and I stopped by here on our way home from work because it was convenient and they had better prices on mulch than HD. My husband loaded up a flat bed with the mulch we needed and we went to check out. The cashier asked us how many bags we had. My husband responded 7. The cashier made a big deal out of it insisting that we had way more bags that 7 — he basically called my husband a liar without flat out saying it. So he proceeded to count the bags and sure enough we had 7 bags. There was no apology or anything from the guy. It’s just ridiculously rude to treat a customer like that. We usually shop at HD anyway and I will definitely think twice before shopping at this Lowe’s location in the future.

Its a lowes, what can you say other than, Its clean, its friendly staffed and its stocked well. oh and you want a great tip. If your looking for a grill, Buy a charbroil Infered commercial grill. I bought mine here 6 years ago and its still flawless.

I go to HD more often the Lowes, but on this special occasion, I came here cos they have the leaf blower that was better and cheaper than HD’s selection.
I discovered that. employees are happier and more helpful at Lowes. Unlike HD employees that scurry away when you try to get eye contact. The folks at Lowes, will give you their time to help you find a product and then explain its uses.
The store here is also bright, clean, uncluttered, well organized… and overall, much more pleasing than HD.
Well, looks like my home improvement dollars are coming to Lowe’s… even if it means I will have to drive a little farther.

I have had none stop bad service at this lowes it is ran by dum people. I waited almost a hour to have lumber brought down.

In general, I prefer Home Depot over Lowe’s, however when I do shop at Lowe’s I shop at this location. This is a very large store and seems to offer many more items than other Lowe’s that I’ve visited. Wide aisles, good lighting and attentive staff when you can find them. That last is more a sign of the times than a complaint, as even Home Depot seems to have cut staff — actually HD seems to have a more knowledgeable staff in the particular departments if you need advice. I’ve found that each chain offers a slightly different experience — Lowe’s is geared more for the cart-​shopper with a larger selection of appliance, lighting and accessory type items rather than building and hardware fundamentals. Each also price-​matches the other so if something is on sale at one and is available in the other store (same make and model) you can purchase for a bit extra off — convenient when one chain’s sale has reduced inventory and the other chain is both closer and has inventory.
The garden center is exeptional at this location with a large inventory. If you’re nearby and need appliances, lighting or stuff for your lawn/​garden then this location is particularly good. For other materials more for suited for he building or actual home improvement you might want to consider Home Depot, especially if you have questions regarding application or installation.
This store is located on the corner of Beaver Ruin and Indian Trail Rd — it’s actually easier to approach from I285 using the indian Trail Rd exit and traveling West — there’s an entrance before you get to Beaver Ruin. It’s also right next to CarMax — one complaint that I have is that the parking is a little ackward — there’s plenty of spaces but you may have to walk a bit or enter through the garden center.

There are several Lowe’s Home Improvement Stores in my area, so I’m not a «regular» at any of them. But I think that just might change after my last 2 experiences with the Lowe’s on Beaver Ruin Rd in Norcross.
First of all, I stopped by on the 4^th of July to check prices on some new appliances for my on-​going kitchen remodel. I found my dream Fridge and Dishwasher that day — and the special sale price made it even better! The salesguy — Glenn — was very helpful and so nice to work with. He gave me all the details on scheduling delivery, warranties and who to call for what!
Last night, I returned a light that I had purchased at the «other Lowe’s» in my area. No problem! Then I browsed around to see if they had a different selection of lighting and they did. I made another purchase and was treated like their #1 customer when I checked out. I walked out of the store smiling — because I was happy about my purchase and because the cashier appreciated me!

For my experimental building project I had to get some PVC pipes. Knowing I might sounded & looked like an idiot with questions, I walked into Lowe’s at this location.
It looks just like other Lowe’s from the outside, but inside I was impressed by its employees.
Customer Manager Luis, a young man with a genuine smile, was polite and guided me to the location for my items. (guide, yes, not just point you to aisle xx) He even found me an expert for that area. When I bombarded him with million questions, he answered every single one of them with answers and solutions. YES, solutions!
In the end, he cut the pipes with exact measurement (even though it was not his job to do so) and helped me with assembly. What customer service! WOW…
I walked away with an almost-​finished project and a big smile.
Well done! A+