Rooms To Go Outlet Store – Norcross

I went to Rooms To Go to purchase a bed and was given a delivery 4 hour block of 3−7pm sat memorial day weekend (OK) and was told driver was unable to call before coming to the home. 7:15pm came no delivery I called the store spoke to the store delivery manger Steven and he stated he would call the driver and would call be back. Stephen didn’t call back but the driver did stating he would be here between 8 and 9:30pm. I called the store back to find out the issue of the extremely late deliver and I was told by Steven that they were contracted drivers and didn’t work fro RTG. Well 9:30 came and no deliver I called the driver and I was told they would be here around 1030pm. I instructed the driver to take the bed back to RTG. The following morning I received a call from the salesperson Wilson asking if I wanted to reschedule the deliver with no apology. I simply replied no thank you and later that day I went and I got my money back. BUYER BEWARE!

I had a great experience today at RTG outlet. I found exactly what I was looking for due to excellent customer service from Eseynat Neway. She went out above and beyond to make sure I got exactly what I wanted. Be sure to ask for her when you go in, she was great!
D. Smith

Came in on Saturday. It was chaotic. The supposed sale did not provide any real discount. No customer service. No salesperson in kids furniture. Had to run someone down to get any help. Won’t waste that drive anymore.

Staff standing around in back. No one is working or moving to lift things. It started to rain and staff didn’t care or pick up the pace to move faster. They were not helpful when asked if we could help in any way having 3 full size adults who could have lifted the one recliner.
I would never buy multiple items from this store.

Shout out to Jimmy Oliver! Salesperson at RTGOutlet in Norcross! He took real good care of me! Great job, Jimmy. Your service and attention made me feel like I was the only customer you had that day. Extra special attention to my needs. You even listened to my crazy reasoning for splurging on that couch set and accessories! You’re the best and RTGO are lucky to have had you for the past 10 years.

Rooms to Go is a great place if you like no customer service, damaged furniture, dirty, and crowded place. Now, now, I know I have been here before but mind you, this was so many years ago and had plenty of time. Fast forward a decade, I don’t have the time and patience for customer no service. On top of that, yes, the stuff is cheap but many are very cheap quality along with damaged goods. I walked by so many furniture and bed frames taped with sold on it, why not move it to another room? Oh yeah, not enough room, you have so many people coming there and still jump and sit on the beds even after being sold. No thank you. No more. Again.

First and last time I’ll buy from this place the people are rude and the furniture was dirty when it was delivered 2 hours late had to wait all day who delivers furniture at 7pm at night. Be prepared to wast your whole day waiting for your delivery.

worst business ever, really bad customer service they are all rude especially the ladies that work behind the counter. They look pissed off like if they don’t want to be there. I said hello and she didn’t even reply and gave me a bad look. I ordered furniture from a guy name Justin he was polite a great salesmen. But after your order is fulfilled they do not care about anything else. They will not help you if you call them so don’t waste your time. Their delivery service is next to none. They will take there time and not work with you. I specifically told them I needed the order a certain time and they assured that everything was fine. But when you call them they will tell you that they can come at anytime of the day and they don’t know a time frame. If you are not there or change the time they will charge you!!!

I ordered a dining set, cocktail table set, and tv stand that was supposed to be delivered tomorrow. Today, I get a call informing me that the tv stand can’t be located. Why? Because it was sold to someone else. I am moving into a new home and am very strapped on both money and time. This situation is not only incredibly unprofessional and senseless on Rooms To Go’s part, but the customer service I received was absolutely atrocious! Granted, I was fuming mad and very vocal about my feelings on the matter, but the store manager was condescending from the moment she picked up the phone. I threatened to cancel the order entirely (about $ 1000 not including the tv stand) if they couldn’t allow me to choose a replacement for the same price. Her response: «Well, then I’ll just cancel the order because we don’t allow customers to dictate how we run our business.» When I asked if she thought it was unreasonable that I should expect a significant discount for having to deal with this massive inconvenience, she said yes, she did think it was unreasonable. When I asked if she understood why I was angry, she said no, she didn’t understand. The dining set and cocktail tables are still supposed to be delivered (we’ll see if that actually happens), but I will NEVER shop at any Rooms To Go location again in my life. My mom and sister were planning on going back to this location and purchasing a couple of items, but after hearing about how I was treated, they will never shop at another Rooms To Go. A business that treats their customers this way is a business that shouldn’t be around in the first place. Now to try and get my card refunded. I’m sure that will be a nightmare.

Awesome customer, everyone’s friendly looking to help. Great prices. a lot of things are damaged &well discounted.
Ask for lee !!! Rad fella.

Sadly, reliability and customer satisfaction are the final priority when it comes to Rooms To Go. As repeat customer, I will say that salesperson professionalism and store experiences are case-​by-​case depending on the particular store and the particular associate (Myra at Perimeter was a positive exception). However, after the last two shopping experiences here and at their Norcross outlet store, we won’t be back.
We went to Perimeter to look for a bed set, but ended up being sent to Norcross as the set we wanted was supposedly there. We arrived to find it wasn’t (and btw, the customer service at Norcross stinks), so we found an alternate set and purchased that instead. We paid in full for the mattress and a bed set, which was scheduled for delivery 5 days out. The night before, we get a call informing that the bed had been discontinued by the manufacturer and could not be delivered. A replacement set would take two months. No apology, no attempt to offer a discount on an alternate set etc. Customer service at head office blamed the manufacturer, and that was that. We cancelled the order.
Should have gone elsewhere at that point, but we didn’t, only because the associate (Myra) at Perimeter’s store had been helpful and we thought to give her a shot, plus we liked the original mattress there and they had a sale on king for a queen price. Found an alternate bed set we liked and again made a purchase. We opted for express delivery (no time frame, have to be home between 7am and 10pm without a call ahead…7 days out). Well, the day of delivery came and went. We figured by 11pm that we weren’t going to get the bed (pity, we had to sleep on the floor that night).
Called the store manager the following day, very annoyed. No effort to offer financial compensation, no explanation as to why the bed never came, no option to get the darn bed on a truck the next day or even the same week. No forthcoming with who was responsible (yet again) for the delivery mess. I asked for a warehouse manager name and number to call them directly but couldn’t get one. Called head office and was told I could cancel the order, or wait another 7 days for another «express delivery.» Are you kidding? Over 2.5 weeks for a bed and you’re calling it «express?»
All in all, I’ve wasted two trips to the same store and one to Norcross, countless nights lying on a mattress on our floor (with a newborn) and not a single attempt by the store to correct their mistake in a reasonable manner.
Do yourself a favor and avoid at all costs. We ended up buying a mattress on
and couldn’t be happier.

Prices were marked down, but it was still out of my price range as a college student. Ended up at American Freight and bought a sofa very similar to one they had here for about $ 150 cheaper.

I was in the market for a new bedroom set for my daughter so I went to the Rooms to Go Outlet just to see what they had. I was pleasantly surprised by my experience. My salesman Ron Carlos was absolutely great. He took time to show me around, answer questions and even made suggestions. At one point, he even moved furniture around the showroom to show me how my bedroom set would look together. I needed my furniture delivered on a particular date and Ron made it happen (He even followed up to make sure everything was delivered). If you are patient, you can really find some great pieces and good deals. I will be back!

I try to make my reviews fair. And to be honest, I was very pleased with my experience here, until I went to pick up my furniture. First of all, they will deliver it for a fee… but if you have any sort of a job, their delivery is not going to work. I was told «Furniture will be delivered at next available day only… and no time frame will be given. The driver will call when he is on his way». What kind of operation is this?! Why cant you just pick a delivery date and time?!
So we thought we would just rent a Home Depot truck and pick it up ourselves. We were told by our very nice sales agent that «We even help you load it». Easy peasy right? Wrong! We go get the truck and pull up, only to be directed by a security guard to a window where I had to produce my drivers license and sales order. I asked how long it would take and the woman said she couldn’t give a time frame. She was rude and treated me like a criminal not a customer. She probably worked at the DMV at some point in her life, or a prison and needs some SERIOUS lessons in customer service.
They should also provide a waiting area of some sort as well.
Then we had to wait, out in the hot sun until our name was called… no waiting area, no restrooms unless you walked around the entire perimeter of the building, which is huge. This process should have been explained by our sales agent so we knew what to expect. We would have brought lunch and sunscreen.
I will say that my sales agent, Ron was AMAZING!!! Very friendly and patient. He saved us a ton of money and we are happy with our purchases.
The guys at the loading dock were SUPER friendly as well.
I would go again, but I feel this comapny needs to provide a clearer understanding of what people can expect as far as delivery/​pick up. Perhaps a better delivery system as well. We wound up paying the Same amount as delivery since we waited so long to get our stuff at the loading dock… only we had headaches and sunburns and a lot of hassle.

FRED SANFORD’S PLACE
Against my better judgement I entered this store on the fly. Now let me just say that I was here approx. 10 years ago and was fairly disgusted at the time and would never purchase from any Rooms to Go. If you don’t care for the stores, you definitely won’t care for this clearance center. Duh! What was I thinking?
This place is just a junk yard for furniture. Things are just randomly thrown together and there are no show rooms. It is apparent that this is just an odds and ends lot. The problem that I found with Rooms to Go years ago is that there craftsmanship is shoddy and they just don’t sell quality furniture. I don’t even know if the items in this place are even from their stores or just gathered from various liquidated stores.
If you must shop at Rooms to Go, stick with the primary stores because when it comes to furniture, you really do get what you pay for.

I have purchased many pieces of
Furniture here in the past, got super good deals, and haven’t regretted it, even once. Sure, many pieces are scratched or dented, but not all pieces. Many collections or sets are there just like in the regular Rooms to Go stores, but one or two of the pieces might have a blemish. The prices are heavily discounted and it makes outfitting your home very stylishly affordable. I look at the process of shopping here like bargain shopping at TJ Maxx, Ross or Homegoods. The products are trendy and current, most have some sort of small imperfection, but the discounted price make it worth it, as long as you’re willing to take some time to pick and choose through the duds until you find something perfect for you.
I have a feeling many of these reviewers are expecting perfect high quality perfect furniture at discounted prices. That is not what most of their inventory is. If you have a budget that allows you to afford high quality furniture that you can pass from generation to generation, you probably wouldn’t be happy with what they sell here. If I was paying thousands of dollars for one dresser or console table, I would expect it to be flawless. I
However, personally, buying all solid wood furniture that lasts for generations is not what I want to spend my money on. Instead, I’d rather have something that I really love and lasts about 30 years. For a good enough price, I can overlook a scratch and dent here and there and be very pleased with my purchase. Considering that within a few years, the expensive furniture will end up having those same scratches anyway. I’ve attached a few photos as examples.
Also, I do notice that they offer financing of you need it. Which I didn’t find surprising as a friend recently told me that in his eyes, Rooms To Go isn’t really a furniture store, but that they’re a financing business that just happens to sell furniture. Take that for what it’s worth and buy with cash if you can!
Happy hunting!

Fraud Alert! I bought a couch from this place after moving from NJ to Duluth, GA. Instead of offering me financing through there 0% financing for 90 days with a primary lender like the other store have, they only offered me financing through Acceptance Now (beware of this). Now because there interest is about 30% I decided that I would pay it off on my second payment to avoid the egregious interest rate. I set up to make a payment online on my first payment with Bria Bennet and when I logged on they would not allow me to make the payment, it seems they didn’t finish the set up on their end.
When I called the next day they said, «Oh you could have made it over the phone and there is a $ 5 late fee». I was never given this opportunity over the phone and was told the only way I can make those payments is instore or online.
I asked to speak to the manager and then was transferred to Kelly Kaio, who introduced herself as the «acting general manager». She then began to insult my intelligence and proceeded to tell me that she trained all her employees and they of course they would have told me that I can make a payment over the phone or online. This place is a scam because I know that if I would have been offered the primary lender of TD bank which I know my credit score (782 fico) would have qualified for I wouldn’t have been scammed into this ridiculous finance option that is being ran by elementary school non graduates.
Beware of this store and don’t get tricked into the prospect of saving by going to the Outlet store. It is rundown and a SCAM ARTIST CESPOOL!!!

Worst shopping experience I’ve had in a long time! First my husband and I literally had to wave our arms in the air to find someone to help us (we’d been there for at least 10 minutes already). Once we were helped by Steve though it was fine. We purchased a piece off the floor and told them we’d be back in 30 minutes to pick it up.
We went to Home Depot, picked up a truck and returned to rooms 2 go. We were told the pick up process would just be a few minutes. We waited in the hot sun for 20 min then went inside to see what was going on. Our bed was still there and hadn’t even been taken apart. Fast forward 1 hour and 15 minutes later we went to customer service and asked for a refund. It was ridiculous, they had no sense of urgency and our rental was just racking up money as we sat and waited.
Having the truck already we went down the street to Underpriced Furniture. Night and day experience. You can see more on my review for them. PS: For just $ 20 more we got a brand new piece at Underprice Furniture versus the damaged floor piece at rooms 2 go.
The rooms 2 go outlet was an awful experience. If you can avoid it please do.

Like one reviewer said its a hit or miss. I found something in perfect condition, no scratches at all. Great quality too! It’s a clearance center… I expected that!

I went to purchase an entertainment center. Found one with a few scratches but appeared repairable. Paid. They loaded it and caused more scratches and needless to say I had more work to do to fix it. Future purchases will be from one of the other furniture places that are available all through this area as the prices are low as well, except the furniture is new and not scratched.

This place makes me feel like I need a shower upon leaving it is so nasty! The hand sanitizer I carry in my car came in very handy after we left.
The RTG outlet has a lot of junk furniture everywhere. You would be lucky to find an item that isn’t scratched to hell and back or broken here. With that said we found a lovely bedroom suit that had barely any scratches on it and got a very good deal on it, so we decided to purchase it. We thought we were very lucky.
The purchase itself went fine without any issues, we got the sales guy to write us up a ticket, we took it to the front and paid. After paying the pick up area is in the back of the store, which we pulled around to and signed in to pick up our new slightly scratched bed and dresser. That’s when the fun began as there were so many people waiting for their name to be called so they could pick up their purchases. We waited and we waited, until finally our name was called and we pulled our pickup to the loading dock where they then brought our the furniture we purchased. After they got it loaded on the truck for us we took it home to discover it had «new» scratches on it from the guys that brought it out and loaded it up for us. I guess they figured that it wasn’t quality scratched enough and wanted to make sure we got our money’s worth.
Stay away from this place! Stay far away. I know I will from now on.

Umm what in the world?! Is exactly what I thought when I went in here. My mom was sooo right. I will never return and don’t recommend this outlet to anyone. I only looked at dining/​dinette sets but that was enough. Lord have mercy!

The worst General Manager/​Floor Manager in the business. Liars and cheats! Do your research before shopping here because they mark up the furniture higher than the regular Rooms to Go then they «discount» the furniture from higher price. You will find that your can get similiar prices without the dents, chips and scratches from the regular retailer.

This place is hit or miss. They have tons of «jems» like dressers with missing drawers for $ 500 and sofas with no cushions for $ 600. With Craigslist around, I’m not sure who is in the market for broken furniture at those prices. However, to our surprise, we did find a big comfy sofa — not the prettiest one ever — but perfect for lazing around for about $ 350. The downside was the delivery. Talk about the worst of the worst. Even though we told them we live in a fourth floor apartment, they arrived with our sofa and flatly refused to move it past the third floor. Only after a call to the supervisor were we told that it was possible to have it moved up to the fourth floor for twenty extra dollars. I guess we shouldn’t have been surprised — you get what you pay for.

Hit or miss! Over the years the furniture has lost quality and the show floor has become over crowded mess with chiseled, cracked, deformed and over priced junk. They used to offer a mix of modern and traditional furnishings, now it appears to be mostly traditional.
Four years ago I purchased a queen bedroom set from the outlet and it is still in pretty good condition. That was when they had a better selection. It’s a shame to see how much the outlet evolved into a dump. Maybe it’s the location because the outlet off I-​75 in Clayton has a nicer assortment. If anything, at least the customer service is good.