U-Haul Moving & Storage at Jimmy Carter Blvd

EEK! METHINKS NOT!
Five months ago I was in a situation where I need to move into my new apartment. I was hesitant to rent from U-​Haul, despite their convenient location because of the reviews on Unilocal.
The rental itself wasn’t bad. I managed to snag a 14′ truck after waiting for 30 minutes on July 3, 2015 and agreed to return it before 2:51 pm on July 4, 2015. I was charged $ 85.50 right on the spot, and was advised by the cashier that once I return the truck the next day U-​Haul will credit me back $ 31 if I re-​fill the gas to where it was before I drove it.
On July 4^th when I brought the truck back I was asked to pay an additional $ 62.41. I was confused because I already paid for the truck rental on July 3^rd when I sign the agreement. However, I was advised by the guy who check me out that the $ 62.41 is for the actually «rental», while the $ 85.50 that I had to pay the day before was just a «hold» on my account, and that they will remove that hold once I return the truck. No problem! That’s fine by me.
Fast-​forward to a few weeks later, I noticed that the first charge for $ 85.50 + the $ 62.41 both cleared on my bank account. No refund at all? Hmmmm. that’s odd. I called in asking for a refund, and was advised that only «managers» can issue a refund. No problem once again. I had to visit the branch 3 times before the manager was finally there…
I spoke with Chuck who was the store manager and he blew my mind. To be honest, I have a very laid back and calm personality, and I rarely get angry. I don’t know what he did, but I was pissed off… actually, I know exactly what he did. He tried to prove me wrong stating that they did not charge me twice. despite the fact that I showed him my bank statement. Finally he decided to call his headquarter, and came back with the $ 62.41 was for returning the truck late and gas fees. I pulled out the contract and it says I need to return the truck before 2:51 pm on July 4^th, which I did. Also, it does not cost $ 62.41 for 10 miles of gas. It was an «LOL» moment I had. This Chuck guy would not listen to me, and it was my words against his. It doesn’t matter what I have to say… because in the end my voice won’t be heard. So I took things to the next level…
I grabbed my stuff and left. There is no point of me continuing to argue with this guy, because the whole time he was rude, and had no intentions of helping or listening to me.
As soon as I went home, I looked up U-Haul’s headquarter number. Yes, I am that girl that will not give up anything without a fight. After explaining everything to a very understanding representative, he said I was right the whole time… He said the location double charged me and that they should have returned the «hold» amount of $ 85.60 that they originally charged back. I was no longer angry because the representative was so understanding, and he did mention that I did not return the truck late, and since I did fill the gas back up the where it was supposed to be they charged me an additional $ 8, and not $ 62.41 like Chuck had argued.
So in the end, the representative send over a request to the branch and request the manager to issue a refund to me withing 3 business days, and that the manager «Chuck» will give me a call. I honesty don’t think he would, but I’ll wait and see. I still have my doubts that Chuck will listen to the representative from the headquarter and issue me a refund. However, I will call U-​Haul back if I don’t hear anything. In the end, I still have my doubts with Chuck.
Long story short, U-​Haul isn’t evil, just mismanaged. If your persistent you will eventually get someone on the line who genuinely cares about your issue.
UPDATE January 5, 2016
I still have not received the phone call that the representative said I would from Chuck. So I gave the headquarter another call, and I was advised that Chuck called me on Christmas, but I didn’t pick up. LIES! I had no missed calls on that date and I knew he wasn’t going to call me. Long story short, the manager from the headquarter ended up issuing me a refund. I’m happy that I got my refund back, but at the same time I’m upset that it took 6 months.

This place sucks. No other way to say it. They do the same thing everyday and haven’t found a way to streamline it. It’s painfully slow every time, hour to two hour long process. I hate it. If I didn’t have to I would do it another way.

Take forever to finished one customer, rent a uhaul box 26′ here and return it overnight in drop box key but forgot to take my last item (a baking soda box) out of the back of the truck, so the next morning they send me a extra $ 25 for cleaning service fee ! Seriously man ??? U charged ur customer a fee for taking out one box of baking soda ??? A lot of ppl reviews but only 1 ½ star so u know what to choose

If i could rate it any lower i would. I wait for over 45 minutes to get two propane tanks filled. As i watched people go in and out of the building i pressed the fast service button over 15 times and i went into the building twice to tell them. When i finally got it filled the stupid ass manager didnt even ring me up another customer rang the bell for the propane and left to fill his tank so i spent a total of nearly an hour and a half there .
Chuck the damn white man ignored me anyways what a little
Pansy.

My experience here was great. Chuck who I believe is the manager provided me with excellent customer service. He was friendly and had a great sense of humor. He explained to me in detail why getting the insurance is very important but even after is award winning explanation I STILL didn’t get it. The place was packed and I felt like they needed more people working inside. Plus this location is horrible due to a lot of traffic. But I would defintely tell people to make this their uhaul place if they are in the area. There’s not too many people who seem to enjoy their job, but Chuck I could tell he really valued his.

Wow… these are awful reviews! I had a negative experience too…
I was forced to pick-​up my truck from this location because when I arrived at the Stone Mountain location, I was told the equipment was not there. Not only would I have to pick up from the Jimmy Carter location, but I’d also have to wait until the following day, which completely messed up our moving schedule. I didn’t receive any notice of this prior to my showing up at the original pick up location and time… a simple phone call or email would have helped.
At the Jimmy Carter location, the equipment was ready the next day as promised but I had to take a larger truck than what I wanted or needed. Additionally, I was told they would not take into account the extra mileage I was going to have to drive due to the change in pick-​up location — a change that was forced on me. I would have to pay for the mileage overage once the truck was turned in.
The woman working behind the counter was rude and unhelpful. The man who did the pre-​trip walk-​around to check the truck asked how I liked the company. I respectfully told him that I was disappointed with my experience and I would’t be using U-​Haul again… the only reason I was going through with this transaction is because I had the move scheduled and no time to go with another company. He said «It’s an awful company. They treat their employees worse than their customers, if that tells you anything.» This from a U-​Haul employee, right there at the location on the job?
Overall, my experience with multiple locations of this company was not good. A positive customer service experience would have tempered the situation and I would not be leaving this review if the employees had been polite and helpful. I won’t be using the U-​Haul company again, for anything. There are too many other companies to choose from… I’ve learned my lesson.

I have had to use this location on several occasions because of location money wise. One time it took an hour and a half just to get our truck, and we were there when they opened. Another time we were they when they SHOULD have opened but the manager was over 30 min late (the other employees were there they just couldn’t get in). The manager opened the doors, ran into the back and then left. Of course there was chaos with them getting the store together. After another 30 min later they tell us the manager didn’t open the safe so they could not take cash. They had to send us to another location out of our way. The last time, and last time for good, the guy that I dealt with was so freakin rude and supposedly he was the manager. Every time I go the staff is nasty and rude and it is just not worth it.

An update on the overcharges on my account: after speaking with 3 – 4 different reps at U-​Haul and a rep from my bank, the charges have been returned/​credited back to me.
While I am happy that my account has been credited, it really should not have taken me this long nor should I have encountered so many people who could not answer my questions or help.

As an update to my last review I jumped through all their hoops sending them a copy of my identity theft report then they said it wasn’t good enough they wanted a police report with their name specifically listed on it. I spoke to the local police department and the officers were fabulous. They confirmed what I already felt. that this company is a scam job. They even went as far as to say (and I quote) «we are not their personal secretaries. They knew we cannot write a report on monies that was not collected. There was no crime committed). So basically they have been sending me to go chase my tail for kicks and giggles when all I wanted to do was clear my good name. I hate this company.

Never use Uhaul Uboxes for moving. I wish I could write a review on the company in general, but my experience with this location has also been completely unacceptable. I scheduled 3 Ubox pods to be delivered for my move across country from Atlanta to Seattle. Once I made the initial phone call to schedule the pods, any phone call after that it was impossible to reach anyone to confirm their delivery date or time. Any time I would call I would be transferred to the Ubox division, placed on a hold that lasted upwards of 15 minutes each time and then disconnected.
The only helpful person I dealt with was the woman who delivered the pods. She was prompt to deliver and pick up the pods when they were loaded. She was very friendly and great to work with.
I called 2 days prior to the pods being delivered to change the billing credit card as I had obtained a new credit card with better terms, interest rate and points to use during my move. After calling five times and being told by multiple people they could not change the card information personally, I finally reached someone who stated they could help me change the card. They stated they had changed the billing card on file.
However after delivery of my boxes to Seattle (which was very delayed and again, no one could help me figure out where the boxes were or when they would be delivered) my original credit card was charged with the transport cost.
I am now on my 5^th call to this location to change the billing (as apparently the main Uhaul number cannot do this). Two days ago I was told the card would be changed that day and I would be called to confirm it’s correction to the new credit card. I never received a call. This morning I called again, and was rudely told that once the card has been billed they cannot change it. I informed the woman answering the phone that since the error was on UHaul’s end and I called several days before even receiving the boxes, they were responsible for changing it. She stated «hold on» and placed me on hold for 13 minutes before I hung up and called back. I have now left a message for the manager to call me back as he is «in a meeting» (the same response I receive every time I ask to talk to a manager) and have little hope he will actually call me back.
From the billing issues, to the delays in delivery, to the lack of response when calling, to the infinite hold times when calling for updates, I have received NO help from Uhaul during this entire process and will never use their services again. I will also warn anyone I know moving of their terrible terrible service. Additionally I have left two complaint emails on their website and have NEVER received a response to any of my emails. A terrible way to run a company and I hope this review helps someone avoid the hassle I have had and continue to have.

Waited for an hour in line with a reservation confirmation. Jose Davila is the gm at this location who checked us in only to tell us they didn’t have the vehicle we reserved. No I’m sorry you waited so long. He said, «That’s how it is». Uhual, what’s the point of a confirmation?! I had to ask him 21 questions to see if another vehicle was available. Give us alternatives, do your job! After 5 minutes he said we have a truck at the same price. WOW, could you not put the two and two together? YES, WE WILL TAKE IT. So disorganized at this location. Workers are too busy talking to each other while 20 people waiting in line. Horrrrrribllllee service!!! DO NOT GO HERE.
– UPDATE — returning the vehicle took another 45 minutes. One register open. An employee quit on the spot. 11 people in line waiting. You can hear the frustration amongst the people in line.

I should have read the reviews & never come to this location in the first place. Seriously STAY AWAY from this location! Worst customer service experience yet.
What a nightmare! Most of the workers were extremely rude & clearly couldn’t care less about customers. At least there was one employee that had some common sense after a frustrating hour dealing with everyone else. Unfortunately, there was also another guy that had the worst attitude & work ethic I’ve ever experienced (couldn’t get his name since they don’t wear name tags here). I almost feel bad for him because he won’t go far in life with the kind of attitude he has. However, maybe he’s related to the manager somehow or even worse maybe he’s the manager!?! I sure hope not the latter for this location’s sake. Whichever the case may be, he thought he was king of the world and nobody else matters.
Here’s this U-​Haul location’s logic based on my experience today: customers (you) can wait in line; we (U-​Haul employees) will work whenever we feel like it. If you’re lucky, we’ll call you up at some point to start the transaction. If something on the contract is wrong, oh it’s your problem not ours. You better walk (or run) inside just to wait in line again to fix it instead of having the adjustments made by the person that pulls the truck up & does the walk through with you. If the person that pulls your truck up happens to be new to the job, well you’re out of luck because if he makes any mistake, it ends up being your fault. When something goes wrong, it’s always your fault so don’t even try to work with us on it. Sounds like a scam? Yup!

This place was great. Run very efficiently. Everybody was smiling and helping and patient. I guess moving isn’t so much fun because there were a lot of crabby people in there. A tire came off of our trailer however and we felt as if these people really saved us. When we turned the trailer in Jack did the paperwork and unhook the trailer in less than six minutes it was really great.

Customer service is terrible, I went today after waiting on phone 10 min, since tgey didn’t came back to phone i decided to drive down there to buy some stuff and the person who helped me didn’t know about their own products, she referred all my questions to a man who was sitting behind the counter, at the end of my purchased I decided to return one of product from the transaction just finished. The girl couldn’t do it without help and the man by her Jose Davila didn’t want to help her, so the return took over 20 min until this man finally came to help after I said i wanted to finish and be fine cause my 1.5 year old son was very agitated and needed a diaper change after waiting for over 15 for the girl to do the return that obviously she was not trained to do, he said it was not his problem my son was agitated that it was mine, I replied that his problem was do my return so I could be out and I couldn’t understand why it takes so long just a simply return, he was extremely rude and unprofessional, finally finished it and very rudely said «you can go now» with a tone like kicking me out of store. I immediately contacted corporate and I hope they do something about it cause that’s not a way to treat customers

Luckily for me, I’ve been waiting in line for an hour so I’ve got some time to write this review. I’m still in line but within the hour I’ve been waiting, there are 2 people working the counter and 4 people have been served. This is by far one of the most disorganized and slowest place i’ve ever been.

This was the WORST experience ever! I used smartbox before and while they were more expensive, they were much more helpful. My box never arrived on moving day. I had paid for renters. It was much smaller than I was told so I had to leave some of my things behind. My name was continuously spelled wrong, even though I repeatedly corrected it for them. The box was not delivered on time when it arrived at its destination because EVERY time I called to schedule a drop off my call would be re-​routed to a national call center. How helpful is that when they can’t answer my questions!!! My box was then late on drop off, which meant I had to pay my movers extra. Overall I will never use this service ever again. DO NOT USE UHAUL PODS!!!

Surly service, intolerable wait times when calling by phone or in person in the office, slipshod accounting, and incompetent employees.
Wow– quite a lethal combination! :(
I have an elliptical machine and outdoor furniture stored here which will not fit in my place and I would NEVER choose this business again to work with based on the service (or lack thereof) which I have received. Can’t wait to find a place to be able to use my beloved gym equipment so I can get it out of Uhaul storage h#ll!