UCI Kitchen & Bath

Another customer who was skeptical based on reviews. We stopped by on Thanksgiving Saturday when every other granite store was closed. We found a beautiful stone that was on sale. A steal basically. We put down a deposit, went home checked reviews and were stunned by the bad reviews. After agonizing about our decision we decided to go ahead.
We were extremely glad that we did. Starting with Sarah who always made time for us when we stopped by to the owner who I called up my mistake at about 6 a.m. while trying to save the office number in my phone to the guy who came to do the measurements to the installers Andre and the other one everyone was polite, efficient and a pleasure to work with. I had promised Sarah this review a while ago and just got it done.
We could not be any happier with the experience and the quality of the work that was done by UCI .They were efficient, on time and communicated with us extremely well every time.

I was skeptical based on reviews but wanted to get comparative quotes for the stone we wanted. Spoke with Shawn who showed us stone who was very helpful. He went over costs and process. Turned out they had the stone we wanted. We gave a deposit, they were there in a week for template and a week later stone was installed. Fabricators were excellent. Would definitely use them again.

Seriously, the WORST customer service I have ever experienced. They measured my counters wrong, and I have had a missing piece of granite for 7 months. Every week I call — they give me another excuse. Be warned — it’s not worth the savings.

Hello, my name is Aliasgar and this is a genuine review.
You can reach out to me at
for verification.
United Granite has a very unprofessional staff and installation procedure.
Shawn on the front desk has made threatening calls to me for payment before installation even after paying 60% before they install.
He said «we will lien your property if the credit card on file has a payment delay»
We were sitting without a back-​splash for a week and when we call for an update, we get threatened like mentioned earlier.

DO NOT USE!!! To echo the other reviews, this is absolutely the worst customer service ever!!! Sara, the «supposed» manager has no appreciation for the customer! She said my template for the Quartz was missing when she didn’t take the time to look in the faucet box that we left with her. Had to take the side piece back as they did not cut it correctly. Was told they would call me when it was ready. A week went by and no call. Stopped by on Saturday to pick it up. Sarah was the only one in front helping a Custer with a design. I told her why I was there and I stood waiting 10 minutes as she toured the couple around the cabinets. I finally said, «Ma’am, is there someone else who can help me?» She stormed off and told me I was «impossible» I asked to speak with her manager and she said she was the manager. She said «You can’t just stop by. You should call before you come.» I told her I was told I would receive a call. She then came back and said that «I was rude» in front of the other customer. She is unbelievable to deal with and I strongly urge you too look other places. Wish I had read the reviews before going there!

The initial process was great until UCI got my money. They seemed to have no organization and I, the customer, was never contacted during the scheduling. They assumed I would be home whenever they decided to arrive. I had to be the project manager and coordinate everything because my sales person, Sarah, did nothing after the money changed hands. If you read other reviews you’ll hear the same thing about her.
The cabinets were ok (not great), but the installation was crazy. They damaged my house, they damaged the new cabinets during installation, the workers couldn’t figure out now to adjust the cabinet doors so they would open properly. Trim pieces were crooked leaving large gaps that were not caulked. I’ve contacted the management twice about the damage done and it has been weeks without any resolution offered. I’ve had to hire a real cabinet carpenter to adjust everything and make it look finished.
It’s a shame to pay that much money for cabinets and have the company installing make so many mistakes. I would never recommend UCI to anyone else.

Just had a complete custom kitchen remodel with UCI. I’ll call it The Good, The Bad and The Ugly. The Good: Our kitchen is gorgeous, exceeded extremely high expectations. Price was reasonable. Craftmanship/​work ethic of the cabinetmaker GH Moore exceptional. Jim is a brilliant architect. Start to finish = 1 month. The Bad: We felt like the project managers. «Caught» the electrician putting extension cords in our walls — he took them out, but still. Lack of communication between UCI and the cabinetmaker regarding our selections. Told things were «comped/​included» by Sarah but billed for them. Miscommunication. The UGLY: Money. Sarah kept telling us people were almost finished when they weren’t, she demanded full payment (screaming at us) before the job was done; at one point we authorized a $ 2500 deposit for the counters and instead she ran an unauthorized charge of $ 7000 after spending 3 hours with us during which time she said nothing about needing more $. We threw a fit she reversed it, but we never felt like we had 100% control over payments until Jim took over the $. There were multiple invoices, everyone was a subcontractor — we would authorize Sarah to pay one invoice and it would get applied to another invoice, whoever THEY wanted to have paid. Our mantra was — «finish the job, get paid.» All in all, we love our kitchen — if you use them, put all expectations in writing, double check and verify. Despite these issues, EVERYTHING resolved to our complete satisfaction and this may be surprising, but we would use them again.

WORST customer service!!! I would not suggest that ANYONE have any home improvements done with this facility. Scheduling of install with their staff is a living nightmare as there is a HUGE lack of communication and professionalism between UCI and their contractors. They do not come during scheduled ranges, for instance I scheduled 2 seperate installs between the hours of 9 – 12 and the contractors did not arrive until 1:30−2 on each instance. On the second instance I was told the contractor was not coming at all after I had taken off multiple days of work. STAY CLEAR OF UCI!!! Home Depot or Lowe’s would be a better option.

Absolutely the worst company ever. I purchased a piece of granite in 2012 and they said they would be out the following Monday to do the template three days went by and I’m calling them and calling them. They finally come by to do the template. Then they tell me 5 – 6 days for fabrication. A week goes by, then two. I’m calling EVERY day leaving voicemails for my sales person you cannot just call and talk to anyone you HAVE to talk to whoever sold it to you. Three weeks later after leaving threatening calls they finally call to schedule installation. No complaints on the finished product. I was on a very strict construction schedule and this was not a good experience.
Fast forward to 2013 I’m ready to do my second bathroom I DO NOT want to use this company but I want the same stone in both bathrooms (I’m stuck with UCI) so I hold my nose and walk into UCI on a Saturday. «Oh no problem we’ll call you Monday to do the template, 3 days go by, then 5 days, then its the 4^th of July Holiday, then its 7 days. Finally I said I“VE HAD IT please just give me a refund. They try anything to avoid giving me a refund, discounts etc. I tell them to please give a refund and they oblige. 7 days pass STILL no refund on my Amex, I call Shan again about my refund and more excuses but «we’ll process it right away. Another 7 days pass and no refund. Finally I send a letter to the owner of the company requesting an immediate refund or I would sue and I get a call back the very next day from my SALESMAN again that «Oh well I didn’t process the refund because we thought you would file a chargeback anyway with your credit card» REALLY?
Please at ALL COST never ever do business with this company. Also even if you do which I would not suggest please note that they charge sales tax on the entire purchase not just the price of the stone like most fabricators do. Anyone that knows anything about fabrication knows that you pay sales tax on the price of the stone only and not the labor and fabrication (70% of total cost) as that is a service and not taxable in the State of Georgia. If you’re doing a big kitchen this can turn into a hidden hundred or even thousand dollars so while they may appear a little cheaper the other company isn’t charging you 7% sales tax on the entire amount.