West-Bugg Leslie L DVM

I recently moved to the area and needed a new vet. I am a very concerned pet owner who wants the best care for my dog. I took him to the Animal Hospital of Historic Norcross and I COULD NOT BE HAPPIER! This is the BEST vet I have taken my dog to. Dr. Stewart saw my dog and she was wonderful! The tech that was with her was also great! She really seemed to enjoy her job and took a great deal of time explaining everything to me about my dog’s care along with Dr. Stewart. My dog is very timid and it is always an ordeal to take my dog to the vet. The tech and Doctor Stewart took the time to play with my dog to ease his tension. My dog did the best he has ever done with at the vet. I would absolutely recommed Dr. Stewart and her practice!!!

Used them for about six months. They are terribly unreliable. They don’t call back when they say they will. Their pet-​side manner leaves a lot to be desired.
Every time I left there I wondered why I kept going back (was too lazy to find a new vet). Their prices are very high as well.
On one prescription refill I called on Saturday morning, they said they’d call later in the day when it was ready. My wife called later (about an hour before they closed), they said they’d call in a little bit when it was ready. Never a call back, and then they closed.
As the other review stated, they’re not big on going «the extra mile». They are closed from noon to 1 each day, and their recording states this.
Recently I called on Monday for a prescription refill (had left a message over the weekend as well), called again on Wednesday (they were «busy with surgeries»). They called back on Friday to say they had the prescription ready. Too late, I had already found a new vet, that took care of me on a walk-​in basis.

We just called Animal Hospital of Norcross an hour before their posted closing time on Saturday. We found traces of blood in one of our cat’s urine. We had used them previously for one of our dogs when he had a problem. The receptionist answered the phone with an offering to make an appointment for Monday. They never asked if it was an emergency. When they determined they had never seen our cat before, they offered to give us the phone number to Cobb Emergency Clinic where we told them we had taken our cat the last time he had blood in his urine.
The general impression was that we were being turned away so they could leave work on time. If you refuse to see new patients an hour befor you close, then maybe you should change your stated close time to 11AM.
If you are not going to see new animals at all, perhaps you should rename your practice to Private Animal Hospital IN Historic Norcross.