Wholesale Carpet Mart Floors To Go

I have 2 friends who’ve both worked with this company that recommended this company to me.
I called last Thurs to ask for a quote on carpet removal for 1,000 sq ft of my house. The owner, Brent, was extremely helpful in explaining the process involved and said that he would get his contractor to call me the next day with a quote and to schedule a time.
The next day (Fri), I waited for the contractor to contact me until a little past 5 and called Brent to inquire about the contractor’s whereabouts. He told me that the contractor must’ve forgotten and gave me a quote himself (a very reasonable price) based on the square yardage that I provided. He also said that I could be scheduled in for the following afternoon (Sat) and that the contractor, Cesar Delaguila, would call me in the morning to let me know what time he would come by.
On Saturday, again I waited for the contractor to call. A bit past noon, I gave Brent another call because I still hadn’t heard from Cesar the contractor. He apologized for him and said that he would call him right away and have him call me back. Well, I waited and waited some more in my now empty house, thinking that Cesar was going to call or show up any second. Not surprisingly, it wasn’t until 4:30 when I finally heard from him for the first time. He told me that we had to reschedule for 9AM Monday morning because his truck «has too much carpet» and that there is no room for mine. I couldn’t argue with that so I complied.
This morning (Mon), at 9:05, Cesar calls me again attempting to reschedule for Tuesday because of the weather! Granted that it snowed yesterday and is a bit chilly out, (1) carpet removal is an indoor job and my house is fully heated and (2) couldn’t he have called to reschedule BEFORE our actual appointed time?! On top of that, I had already canceled work for the day expecting them to come by so I told him that I HAD to get it done today. He reluctantly said that he’ll do it in the afternoon.
As a precaution against another cancellation, I called Brent again to let him know the situation. He seemed shocked and assured me that Cesar would call me back to schedule an actual time of when he would show up. Sure enough, I get a call from the contractor 5 minutes later telling me that he would be here at 1PM. At this point, I must say I was pretty pumped that something was going to get done for sure.
Cesar finally arrives and calls my front gate at 1:40…slightly late but no biggie. He shook my hand at the door and seemed very polite. Pretty soon, he and one other person started banging away for the next 2.5 hours. They requested that I leave the doors open «because it was too hot indoors». Okay sure, why not.
Though I was freezing cold and my ears were ringing (from the noise), I’ll admit I was pleased with their work when they finally finished. When it came time to pay, however, Cesar told me that I owed $ 125 more than what I was quoted. I told him that there must be some mistake so we called Brent from his phone. Brent explained that the price discrepancy was due to a disposal fee of $ 75 and that there was also extra charge included for the removal of carpet tacks… It seems interesting to me that when someone like me asks for a «carpet removal» quote to leave out the «disposal fee» and an additional fee for removing the tacks. I find it hard to believe that the majority of people who want to get rid of their carpet would want to (a) keep their carpet tacks in place or (b) keep the old carpet itself instead of «disposing» it. Shouldn’t the quote be all-​inclusive? I wasn’t even warned about the extra charges until the end, when it was too late to do anything about it. For $ 50, I could have easily removed the carpet tacks myself at a leisurely pace and bought myself dinner at Rays on the River down the street…
All in all, I had to make 8 separate phone calls to get this job done 2 days late and it cost me $ 125 more than expected. I told my friend, who had originally recommended them, exactly what I just told you and he couldn’t have felt worse. It’s highly unlikely I would recommend them to anyone else.