Bank of America

What have you done with Landon?! The day after a National holiday and you’ve got one person working drive up, one person working the lobby. Bank of America is really starting to disappoint me. They need to hire a staff. Im so glad I don’t do personal business with them. I feel horrible for the staff who do their best to keep a smile on their face and be professional.

I’ve had mixed experiences at this branch, but I think it deserves a solid 3 star ‘A-​OK’. It’s in a great location and has a drive thru ATM (and just added their second machine… finally) which is even more convenient. Oddly enough, I find myself having to come inside more often than not so I’ve talked to many of the employees here.
For just general tasks, the front desk gets the job done (and about half the time with a smile). They aren’t the fastest bunch and last time I was in, an employee asked a customer who was depositing a self proclaimed ‘big check’ what he did for a living. I guess this isn’t a big deal for some, but I think that’s infringing on the privacy of someone who might not be comfortable. Having said that, they are generally friendly and ask how my day is. Sometimes the friendliness gets in the way of speed, however, since I’ve never seen more than 2 people working at the desk at one time.
I sat down with a personal accountant to figure out the best credit card option through the bank and not only did the employee take a personal call while I was with her, but she did not seem to be knowledgable at all about my options. After figuring that out 20 minutes later, she recommended I call customer service for more information.
It’s not the worst BofA branch, but they could use a little improvement.

I have been banking with Bank of America since 1994 and I am still a happy camper. I like that they have locations ALL OVER. They have good customer service and I especially enjoy their online banking. They have a great accolades card that earns points towards products or cash. Personally, I prefer the cash rewards :)

A banks a bank, I’ve always had good customer service when I had to go inside. Only thing I dislike is the fact that BofA accounts in California HAVE to be dealt with over there. Read as: lose your card and any branch over here can’t do jack about it. Kind of a downer, otherwise pretty satisfied with their professionalism.

Of course, this bank is located in the center of a bank version of grand central station. I wouldn’t be surprised if I were to find another Bank of America just a block away. This location is what you would find in any other place… nothing particularly special. My one biggest complaint is that they only have 2 ATM machines and only 1 of which is a drive through. I have seen lines that extend all the way back on Colonial and had to wait almost 30 min to use it. What I don’t understand is that some people decide to wait in line along with the cars when the other ATM is open… pisses me off!