Dog & Cat Hospital

Ended up at the vet on a Saturday morning when I had exhausted all my options for flea treatment at home. As walk ins we waited a little over an hour (I called earlier for an appointment but they were all booked up so walking in was out only option to be seen immediately). Doctor was polite, thorough, and took time to answer all of my questions. Front desk staff was courteous and very helpful.

Doesn’t even deserve a star. Every Time I call I am put on hold. They constantly over book. That’s my dog in my picture. I hope they read this I created the Unilocal specifically to tell them how bad they suck. Today had a 1020 appointment, waited till 1110 to get in the backroom where I waited till I walked out. Go to another vet, these people are the worst. It’s a service industry, and they hands down have the worst service.
I wrote this yesterday, over the night dog had severe cough come on. I went in this morning very humbled because I needed their help. They took the dog no appointment and were very friendly. Thank you.

This place is too busy to properly care for your pet. Dr. Drinkwater made a recommendation that my cat have ear surgery to remove a polyp. Since she was not the one who would do the surgery, she went to consult with Dr. Gerlach. He agreed to do the surgery without ever looking at my cat, but I was assured he had done it before so I did not worry. After the surgery, he told me that he would have recommended us to a surgeon because it was a difficult procedure, but that he must have been on vacation when I came in the first time so the staff «threw him under the bus» by recommending he do that surgery. WHAT? I made it clear that he was in that office that day and it was the week before his vacation (which I knew because I had to wait to schedule the surgery). He could have looked at the cat but he was too busy. So, $ 900 later and my cat still has the exact same issue. They also told me they were going to clean her teeth while she was under anesthesia and they did not. I’m abhorred by the service here and cannot recommend that you take your pets to Dog and Cat Hospital. Please find someone with more time for you and who cares about more than just getting your money. I do have to add that Dr. G did try to make right by the situation by trying us on another antibiotic after I mentioned how much I had already spent and how I thought their communication among the staff was terrible, but the cat really needs the right surgery to resolve the issue permanently so I am out the money and need to go elsewhere. They get the extra star solely for his attempt to resolve.

I absolutely will recommend to go to another vet. Same as other reviews, I was not asked or explained what vaccines they were applying. They do not really care about the dogs health, just money.
Another time, I took my dog because he had a inter-​digital cyst, they run every possible exam and I end up paying almost $ 300.00 and for a recommendation of surgery to remove his digit! I was very disappointed inter-​digital cyst are very common and they made it this big deal even to the point of recommending digit removal. It is just like for a human to go to the doctor because of a ingrown nail and the doctor recommends surgery to remove the finger!
I went home and found a simple solution of warm water and salt epsom.
I will never go back to them, they always run extra exams that are not needed, and recommend extra procedures. They seem very desperate for money and try to make you feel like they are really interested in your pet, no they are not!

Thank you for seeing Boober during his emergency as soon as we brought him in even though his vet was in va beach. He is happy and healthy again. Meredith is so sweet and the doctor was very caring. We even got a call back to see how Boober was doing. Great caring environment. Couldn’t have asked for more. We will be permanently transferring him to this vet.

All the staff here is so helpful and Dr. Gerlach and Dr. Hallstrom are so personable and friendly that it is always a good experience when I bring my dog in here. The ladies here always joke about keeping Arya when I bring her in because of how much she likes them and how good and caring they are.

As a disclosure, my son worked here a couple years ago. Dog and Cat was not our normal veterinarian. This time around, we figured we would give them a shot so we finally broke the seal on the door and took our own animals there for care. What a treat. All the staff are very obviously animal lovers and it must be a great place to work because everyone we had contact with was in a great mood, and very sensitive to each individual animal and their temperament. The veterinarians were knowledgeable and really took the time to talk to you, not just a conveyor belt of animal inspections and shots. They have definitely earned my business. Happy Puppies means Happy Wife. Happy Wife. well, you know the story.

It’s taken me a few months to get to a point where I could write this review without crying. The vets at Dog and Cat took excellent care of my dog Tazewell from the time she was a puppy until I had to say goodbye to her in September when she was almost 15. They have always been caring and compassionate, and provided excellent care for her at all stages of her life. I also have 2 cats who are patients and they also have received terrific care. Everyone in the practice truly cares for animals.

First things first, Dr. Gerlach is an amazing vet. Not only do
I feel like he is truly caring and knowledgable, he doesn’t try to up-​sell you on unnecessary tests to pad the bill. HIGHLY recommended.
That being said, the boarding experience we had here was on this side of awful. It took them over an hour to check us in (they lost then found our reservation), another half hour plus just to pick up my dog, and I discovered to my great chagrin that his bed was shredded (and no, it was not something my 6 lb Pomeranian could have done).
Overall yes for vet services but I might look elsewhere for boarding.

Really fantastic office. Front desk is polite, efficient, and professional. Pricing very reasonable. Veterinarians professional, caring, and don’t make you feel rushed. I have had an excellent experience with Dr. Gerlach between both a routine visit and a more urgent visit. I feel very well taken care of with my pets!

Not a fan. Very impersonal. When I went for my first visit after moving to the area, the receptionist wouldn’t take my animals medical records. I had all of his medical records since the day I got him and they didn’t want to be bothered to make copies. The exact words out of the receptionists mouth were «I’m not going to make copies of all that…» It was a terrible first impression, but I decided to stay since my dog was suffering from allergies and I wanted to get something to make him more comfortable.
I went for two visits and each time the vet I saw asked about his prior history. If they made copies of the records, they would have it. They have no idea when he is due for immunizations or check ups. It also takes a while to get an appointment since its about impossible to get one during the 4 hours they are open on the weekend and they are only open until 530 on the weekdays. I’m now looking elsewhere.

I love Dog and Cat Hospital! The staff is very friendly and helpful. But I love Dr. Gerlach! Very sweet and caring. Dr. Hallstrom is also a very awesome doctor. :)

I recently had to take my 16 yr old cat into Dog & Cat Hospital when she stopped eating well. Being healthy all her life, I knew there could be some «senior health» issues that needed to be addressed. The staff is always sensitive to my needs (and worries) and the doctor I saw was attentive and listened to all my concerns. I left my cat with them for the day for treatment they thought necessary. I picked her up later that afternoon and although they were busy, I was give complete discharge instructions and medications from the technician on duty and then spoke to both doctors who consulted on my cat’s case.
I have been coming to this hospital for a couple years and never doubt the care any of my cats would receive from the staff while hospitalized. Frankly I was shocked to read a recent post belittling the doctors and posing threats of reporting. Granted the death of a pet is terrible and upsetting, but this person should at least try to contact the doctor or doctors involved and talk calmly about the outcome. Hopefully they won’t have to deal with this person anymore.
As for cost… I find their prices extremely competitive if not cheaper than alot of the other places in Hampton Roads. I have steered many a friend to this hospital with no regrets (mine or theirs).

Dog and Cat hospital is the best!!!
I moved to Norfolk, VA in 2010 and though they were closer to my apt., I ended up taking my cats to another vet because I had heard Dog & Cat was expensive, and since I was recently divorced and still getting on my feet, I decided to try another place which I perceived to be less expensive. I have to say after nearly 2 full years of over-​paying at another place and getting great care from one vet, but phoned-​in care from another in that practice, I decided to take my cats to Dog & Cat.
I haven’t looked back. All the vets are wonderful and have provided excellent care for my cat, who has been suffering renal failure. Their vet techs are amazing and nice. (Props Sheila and Camille!) Dr. Hallstrom has been great. He helped reassure me when I thought my cat wasn’t doing well. And you know what? He was right. Also, he tells it like it is, but he’s not the type that gives up on your pet.
Right, so back to the «they’re expensive» part: Guess what?!? They are not. In fact, their prices for services are quite reasonable. I have paid MUCH LESS for the care I’ve received at Dog and Cat AND than at previous vets in the area and the care is more consistent.
I will continue to recommend this place to my friends as they have provided some of the best veterinary care my cats have ever known. I truly believe Dr. Hallstrom, et al., saved my cat’s life.

Cannot say enough about this place. The staff is phenomenal! I have a very high maintenance canine and the staff takes great care with him. Dr. Kemmerling is our main gal but all of the doctors are fabulous.

This clinic is super busy and that’s because they are awesome! I just moved to VA and needed to find a clinic to take my BFF to. Dog & Cat Hospital came recommended and specifically Dr. Gerlach or Dr. Hallstrom. We made our appointment with Dr. Gerlach.
On arrival the clinic is clean and updated. The staff was welcoming and accommodating despite being elbow deep in clients. There was a little paperwork to do, a small wait (for a busy Saturday emphasis on small wait), and we were in to see Dr. G in no time. On arrival and while waiting the clinic was super packed but seemed to be flowing well and nobody waiting seemed too peeved. I was concerned with such a busy practice that our vet might be frazzled and burnt out but Dr. G came in cool as a cucumber.
Dr. G was great with my little buddy and addressed all questions I had and even gave Tokyo his vaccine. I called the clinic back on a weekday to ask questions about continued flea prevention and Dr. G was able to call me back and discuss my continued questions, nice!
Tokyo and I have found our new vet! We are so happy that Dr. Gerlach is so patient, kind, and genuinely cares about his clients.
P. S. The exam, vaccine, and Revolution (flea, tick, heart worm etc. medication) was reasonable in cost!

Just got a dog a few months ago and established care for her here. Great place. Got us in on the same day we called. They definitely keep busy so I was really pleased that they got us in there so quickly.
Both the vet and the rest of the staff were really attentive and listened so nicely to my concerns, especially having a rescue dog we didn’t have a whole lot of history on. The vet was able to offer a lot of really helpful insight into what our dog might have been through which has really helped us interact with her better and keep her happy.
Fees are also completely reasonable. I only wish my own doctors visits were this way! They ran some extra tests there during the appointment, too, which we weren’t charged separately for. That was a *very* pleasant surprise, as I expected to see a huge bill when we checked out. Definitely no getting «nickeled and dimed,» as it were, like so many things these days.
Overall very friendly, doesn’t break the bank, and they express a genuine concern for you and your pet. Agree with a similar review that they are not 24 hrs and more of a clinic than a hospital, but they make that very clear in the paperwork and do partner with what we would think of as an actual hospital in VA Beach if your pet needs after hours/​emergency care.

My puppy was recently sick and we did not have a reg vet so I took him here on a whim and it was the best decision I could have made for my dog and my family. The staff is amazing they go out of your way to answer questions and help in any way that they can. I can not say enough about the Dr.‘s they did everything that they could to make sure that my puppy will live a long healthy life and answer any and all questions that i had. My puppy got the best care and soo much love while he was recovering. I would recommend this place to anyone that cares for there pets because the associates at this business care about them as much as you do.

A nice small clinic where I am taking my puppy to. They are located here in Ghent right across the way from Five Guys and they share the same parking lot as Kin’s Wok.
Although they have the word hospital in their name, they are not open 24 hrs and thus refer patients who need attention after regular office hours to Bay Beach Veterinary Hospital in Virginia Beach.
They have a number of vets and unlike most other clinics you may be used to, they generally don’t keep you with the same vet unless you request it. Most of the vets are part time and appear knowledgeable. Despite the snow last week which paralyzed the city, they continued to keep the clinic open so that people can bring their pets in.
They have a small selection of foods and my pups love their hypoallergenic snacks.

I like this place! They are flexible and friendly… and reasonably priced. Also… my kitties vet’s name is Dr. Dragon. How effing cool is that!!!
If you live in the Ghent/​Colonial Place area, this is your vet!