Mizelles & Rays Collision Center

First shoddy workmanship. Had to take the truck back 2 times to get it fixed. Had over spray on tires and in bed of truck. Truck is still not fixed but will not take it back there.

Ok, I’m going to try and give the high points of my story for the readers’ sake. My car was stolen and the body of it was significantly damaged (it had bullet holes among many other things). I took it to Mizelle’s and Ray’s and it took them about 1 week to repair it. I think this was a reasonable amount of time since they had to order parts and basically repaint the whole car. Now, my car was a lease and when I went to return it, Ford said the repairs were substandard. I called the shop and they immediately apologized and offered to redo the repairs for free, which is obviously the fair thing to do since it was their mistake. I took it in on a Friday afternoon, the owner himself came out to talk to me and apologize, and they had it ready by Saturday morning. I was impressed by their fast and prompt customer service but since all this happened because they didn’t do the repairs right initially, I would’ve given the whole experience 2 – 3 stars.
Now this is the bonus part. After getting my car back for the second time, I inspected it thoroughly and the repairs looked great to me. Now I will say I’m no car expert (and by this I mean my car knowldge goes as far as knowing how to turn one on and drive it) but one objective thing I knew is that among the repairs, they replaced my antenna. This is a pretty clear cut thing, Ford was charging me for a missing antenna and they put one on the car.
A few weeks later I returned my car, antenna and repairs in place, to Ford. Shortly after, I get a bill still charging me for the substandard repairs including the antenna! Now I had taken time stamped pictures of the car right before I dropped it off because I was afraid something like this would happen. I told Ford Credit this and specifically pointed out to the antenna since this was the one thing I can objectively say for sure I shouldn’t be charged. Ford refused to hear me or help me in any way. I called Mizelle’s and Ray’s, spoke again to the owner, and instantly after I told him the charges, he offered to pay them off for me. He could’ve easily said he couldn’t help me, that the repairs were done right, etc. but he didn’t. It was a significant amount of money I was being charged and I was really anxious about it. I am so grateful for Mizelle’s and Ray’s for doing this for me. Their customer service is impossible to beat! Unfortunately, I cannot give them 5 stars because of the original mistake but it was so refreshing dealing with honest and good people! Despite everything, they have a loyal customer in me. Needless to say, Ford does not.

Family and I have been coming here for 25+ years! Always great service and very quick! I recommend anyone to come here to get their alignment done or any work needed.

Great experience! People were extremely attentive and friendly; they provided my estimate right away, got me exactly what I needed for the insurance claim, and did a super job on the repair. Car looked brand new. Mark was especially pleasant and easy to work with. Highly recommend!

I’ve been a customer since 1975. Admittedly, I don’t know diddly about cars, but do know that back in the day Mr. Mizelle kept more than a few race cars on the track, working miracles overnight. I also know that this is the place where car dealers service shops bring THEIR alignment problems. For many years I drove an antique car (parts were hard to find), but Mizelle’s made sure it was always safe to drive. I no longer drive such a distinctive car, but I still make the trip to Mizelle’s for alignments and front end work. The quality of service is far superior and prices are certainly much lower than that of a the dealership. Mizelle’s is a family run business where honesty and integrity are of more value to the owners than any quick buck.