UPS Customer Center

WORST UPS CENTER EVER!!! NEVER HAVE A PACKAGE SENT HERE IF YOU CAN AVOID THIS CENTER… First of all the hours suck for those of us that work a regular 9 – 5 but dont actually leave the office until after 6! So on that one chance you do get off early you still have to fight traffic and pray you make it there by 6. SO my real complaint is when a company I ordered items from sent me an email to inform me that my items had been shipped I immediately opened up my UPS app and placed a hold on this package for them to keep it at the center because 2 weeks ago they left my $ 200 carpet cleaner I had just ordered sitting AT MY DOOR IN MY APARTMENT COMPLEX! Anyway i go to pick the package up last night (got there 5:53) and the lady tells me its not there and she sees the hold that I placed on the package so her and another worker proceed to tell me I can pick the package up today after 2 pm. I go back in today AFTER GETTING AN EMAIL THEY ATTEMPTED TO DELIVER IT TO MY HOME (mind you there was a hold placed for it to stay there). I ask the same lady I spoke with last night for my package and I get, «Oh its out for delivery, and wont be ready for pickup until after 8 pm tonight (when they are closed!!! And even if they were open its an inconvenience because I’m here now at 6 pm, I just worked all day so once I’m in the house I’m not coming back out) At this point I’m furious, I’ve rushed to leave work 2 days in a row and still no package. So I’m like don’t you remember me from last night I was the last customer just like tonight and we discussed the hold I placed on this package to stay here for pickup!!! OF COURSE SHE PLAYED DUMB AND WAS LIKE MA’AM I CANT PUT A HOLD ON YOUR PACKAGE YOU HAVE TO CALL THE 800# I’M LIKE I KNOW THAT, I PLACED THE HOLD ON IT MYSELF MONDAY MORNING AT 3 AM WHEN I GOT THE EMAIL, I SPOKE WITH YOU LAST NIGHT AND YOU SAW THE HOLD SO TELL ME HOW IT WENT OUT FOR DELIVERY TODAY. I GET A DUMB STARE. UUUUGGGG!!! This place is so frustrating, And I know it wasn’t me or the app because I had 5 other packages that I got notification of shipment for those last night, I set it up for all 5 to be delivered to an Access Point around the corner from my apartment, I JUST PICKED UP ALL 5 from that location! So I just went into the app and set it for the other package to just be delivered to my job, lets see how that goes!
UPDATE
THEY SCREWED IT UP AGAIN! I Really think UPS is pranking me right now or really trying to piss me off!!! So the building that my job is in has 3 medical facilities, I clearly put suite 220 on the delivery address and of course the delivered it downstairs to suite 200. I go to get my package from them AND NOW THEY CANT FIND IT!!! WTF!!!

12÷3÷15, my kids 10
tablets were left on my porch and stolen… horrible horrible service… come on it would have killed the driver to take it back to the center… knowing its the holidays and people are stealing packages left and right its been all over the news and he goes and do something like this he needs to be fired. And now i have to wait for and investigation with amozon priceless!!!

WHO KNEW???
Who knew that this place was even back there? Where you ask?
3313 Croft Street.
I mean, I guess if you’re sitting still in traffic on the I-​64 with time to glance around your surroundings then you would notice. Otherwise, this place is kind of unnoticeable. Croft street is sort of a cut through «U» shaped service street that ties Azalea Garden Road with Military Highway.
Once you find the location, you’ll see that there’s a sign informing you where customer parcel pick-​up is. What you’ll notice right away is that parking there is sort of an afterthought. I can’t imagine how that place must look come the Christmas holiday season. When I went there there were like three customers and only two parking spots. Don’t say I didn’t warn you…
Inside, there’s not much room for a crowd anyway. There’s a service desk where an employee will tend to you. Show them your card with your package tracking information and whatnot and they will disappear in the back to find your package.
I can’t say that in the couple of times I’ve used this location that the customer service is bad, or good. It just is. I mean, there was no attitude but then there wasn’t any smiles or warm and fuzzy feelings taken away from the experience, either. They do what they need to do, you get what you want, they’re happy, you’re happy — I guess that’s all that matters — right?
I would’ve gave the place 4 stars but that parking situation is sub par.