Firestone Complete Auto Care

Was looking to set a quick oil change appointment for 5pm on a Friday before a long weekend trip. I called at 11am and was told by a rep over the phone that «5pm was pretty late in the day. We can schedule you another day.» For an oil change? Really? You close at 7pm I’ll take my money elsewhere

Please note that the three stars is more a reflection of the big chain of Firestone than the service I received.
I came here on Sunday around 2. I was told it would be an hour wait and I explained that I had found a nail in my tire. Since I had to wait for it, the customer service rep, who was incredibly awesome and very kind, said he would try to get me back as soon as possible. I wasn’t even waiting 10 minutes when he told me that he had bad news. Per Firestone and their ridiculous policy, they were unable to fix my tire (which was around $ 22 without tax if it was deemed fixable). Firestone claims that the nail needs to fall smack center in the middle of the tire in order to fix the issue. Their claim is they «fix from the inside out in order for the hole to be completely sealed and not leak.» Their suggestion was to buy a new tire and knowing I have an SUV, would have to buy two and at $ 150 a pop, that’s $ 300. The service tech and representative were both very professional, left the tire as is and put air back in my tire so that I wasn’t riding on a flat.
Fast forward 12 hours, I took my car to Creamery in Skippack. $ 10.60, the tire was patched and so far, no leaks or noticeable changes in the tire. Can’t even see where the hole originally was — plugged with perfection.
It really is sad that Firestone, amongst other big name chain stores prey on those who do not know what they are dealing with and just say «ok» to whatever is thrown out at them without doing their research first. That’s the only way they stay in business. $ 10.60 as opposed to $ 300 — yep, it’s good to do your homework. AGAIN, the gentlemen in the shop were awesome and accommodating, however, Firestone — get with it. Stop ripping off the uneducated consumer. It is very disheartening.

There was a bit of a mix up ordering the tires I had asked for but man did they make up for it. Without any fuss or hassle they gave me the higher end model of the tires I was originally looking for while honoring the same quote and discount that I had seen online. They know how to take care of their customers. I will definitely go back to their store.

I initially wrote a bad review, but the company did many things to resolve my problems. I’m actually impressed.

I came here to get my summer tires remounted after having a set of winters put on. Shoddy work with no attention to detail. If you have dark wheels, don’t come here for tire mounting under any circumstances — my dark wheels were scratched on all of the edges and clearly marred on a four month old car. I’ve had success at other Firestone locations with this car and my last but do yourself a favor and avoid this one.

Most of my family and friends don’t consider me your typical ‘manly-​man’.
Can’t say that I agree with them; but it’s unlikely you’d ever hear me arguing the point… mainly because I don’t like confrontations. I guess I just consider myself more ‘polite’ and ‘respectful’…while they’ve been known to use terms like, ‘pushover’ and ‘dim-​wit’. Make of that what you will…
But when it comes to automobiles: I can hold my own with the best of ‘em.
First off, I’ve probably seen every episode of Home Improvement. They were constantly working on hot-​rods and other cars on that show. Plus, I always paid extra attention during the special segments of Tool Time… so I practically earned an honorary degree from LincolnTech just by watching all those episodes.
Secondly, I’ve seen every Fast and Furious movie… and I think that speaks for itself.
So when my car started acting up the other day, I just assumed I could handle it myself. Boy was I wrong!
I keep a toolbox in the car, so I started by grabbing a screwdriver and hammer. Then I popped the hood (gear head lingo for ‘opening the front compartment where the engine is located’) and began to check things out. Well, let me tell ya: If you haven’t done this before, be prepared to see a lot more stuff under there than you realize. There were things spinning, vibrating and making a whole lotta noise. I didn’t know where to start! Maybe I should’ve been taking notes during Tool Time. Tim Taylor would disappointed…
Anyways, even though I didn’t know where to start with my car, I did know where to start on Unilocal.I quickly did a search for ‘Auto Care’ and located Firestone. I called and they said I could bring my car right over and that they’d be glad to take a look.
That earned them star #1.
When I arrived, I parked and walked up to the counter. Before I could even introduce myself the guy said, «Looks like you got yourself a flat tire there.» I was blown away! This guy wasn’t even a mechanic (I don’t think so, anyways) and was already diagnosing the problem. So I gave him some basic info (both on me and my car), then he said they’d take a look. I handed over my keys and he informed me that I could have a seat, watch some TV, read a magazine and even help myself to a cup of coffee! In all my amazement that he’d identified my car’s problem from behind the desk, I hadn’t even noticed the incredible waiting area in the lobby!!! They really have a TV, lots of magazines and coffee!!! What he failed to mention was that the coffee was specialty. Not exactly sure of the make (because it wasn’t Keurig) but it was a machine that makes those individual cups of coffee from packets. There were a few different choices but I went with ‘French Vanilla’. Oooh, la, la!
Anyways, this earned them the second star.
After about ten minutes or so, I was called back over to the counter. They told me that they were almost finished with my tire (they were replacing it… said it was beyond salvaging with a patch job) and wanted to know if they wanted me to do a basic check on my vehicle. I said, ‘Sure’.
Then I sat back down to drink the rest of my coffee and watch a little more TV. It was tuned to one of those cable news channels, so it didn’t keep my attention for very long, and I wound up drifting off into deep thoughts about how ‘ironic’ it would’ve been if they were airing a re-​run of Home Improvement while I was there.
Anyways, after they had finished, I was called back over and given a full report on the work they had done. They replaced my tire and said that otherwise, my car was in ‘fantastic shape’. They did say they topped off my windshield wiper fluid (free of charge) because I’ll need it with this harsh winter weather. So I paid my balance and then asked the cashier if I could say ‘thank you’ to the mechanic. I winked at him when I said the words, ‘thank you’, and he said, «Sure, I guess. I’ll go call him over.»
So he called him over and I slipped the mechanic five GW’s (George Washington’s for anyone not on the DL). (DL is for down-​low for anyone not on the down-​low). After that, I felt like a ‘manly-​man’, so I grabbed my keys and headed out the door. All of that earned them stars number three and four.

So you might be wondering how they got that 5^th and final star from me, huh?
Well, before I could make it out of the parking lot, I saw the cashier waving at me and then motioning for me to hold on a second. Apparently, while I was too busy trying to be something I’m not (a ‘manly-​man’), I’d left my cellular phone on the coffee table near the TV. So he had spotted it, grabbed it quickly and ran it outside before I left the parking lot. Talk about phoning a friend!!! So I thanked him and told him I was grateful for all their help and would be back again soon.
And that’s how you earn FIVE stars!

Out for a ride on my motorcycle and my bike broke down. They were the closest business. I asked if they could charge my battery, willing to pay for it as of course. They said they were too busy. I was stranded in their parking lot. I offered to remove and the battery and have them just put it on the charger. They refused again. They then told me to push the bike to the PepBoys ¹⁄₈ mile down the road uphill. They offered no help when I was willing to pay for it. Pepboys were more than willing to take my money.

I brought my car in for a regular oil change. During the oil change, the mechanic accidentally stripped the oil pan plug. Firestone offered to repair the oil pan for free. However, during the oil pan replacement, they then broke an adjacent engine cover. After over a week of my car being in their shop in an undrivable condition, Firestone finally got both the oil pan and cover replaced. However, I subsequently experienced issues with stalling. It turns out that they forgot to reattach some sensors in the car and the computer was receiving engine failure messages, which caused the car to turn off/​stall.
To summarize, I went in for a simple oil change and left with multiple problems with my car. It seemed like anytime they tried to fix their errors, they caused additional errors.
Despite these problems, there are some positives. Despite being very angry, which included me cursing a few times, they tried their hardest to fix my car (albeit unsuccessfully) and they provided me a free rental car for over a week. They were generally respectful through the entire situation. They repaired everything for free, including all the part replacements. When I added up all the repair costs and rental car fees, this equated to close to $ 2,000, which Firestone picked up 100%.

I ran over a nail, so I took my tire to Firestone for them to assess whether I should replace or repair the thing. The morning staffer took the tire from my trunk, and said he’d call me back.
Later that day, I was told the tire was damaged beyond repair, and they suggested I buy a new one. For various reasons, I decided against the work so I stopped by to pick up the dud, and managed to pick up the WRONG rim for my tire. Realizing my mistake, I returned, and the staffer who helped me (Mike), was already walking outside with my actual rim (with a big smile on his face)! Now that’s service!
One last experience: during routine maintenance, the staff noticed something that could be fixed by my dealer under warranty, so they suggested I take it there. They said they could fix it at Firestone, but it’d cost me. Appreciate their honesty!