Lucky Dogz and Catz Too Pet Salon

Being a veterinary technician, I have heard some horror stories about groomers, and have even had a couple pretty bad experiences myself. I am very sensitive about how my dog is treated and nervous about leaving him anywhere. Since moving to the area almost a year ago, I have tried a couple different groomers for my 12 year old dog, Manny. He always came home looking pretty good, but stressed and exhausted, which I attributed to his age. Not anymore! I brought Manny to Lucky Dogz for the first time today. He looks better than he ever has, smells amazing (not too strong of a scent, just clean), and is happy and energetic. I really think he had a great time at the groomer today! I showed up a couple minutes before he was finished, and could hear his groomer talking to him and reassuring him that he’s almost done and that he is a good boy! He had even made up a nickname for him! This is exactly the type of place that I was looking for. I can finally get him groomed without feeling guilty about putting him through the stressful and tiring process. He looks like a puppy, and he feels like one, too. Yes, the price is a little higher than some of the chain petstore groomers, but it was completely worth it considering the quality of his cut and the low stress environment. I have already made an appointment to return in a couple months, and I know that Manny is looking forward to it. Highly recommended!

Two times was enough, never went back. When not happy with the service this Jason just stared at me with a very scary, odd look on his face. I don’t trust him with my dogs and other pet owners, please read the negative comments because they are spot on! The way he answers the negative comments says a lot too. I feel he is very defensive and still very cocky in his rebuttal. He goes into great detail and sarcasm which to me is very childish. Much better and safer places to go to with your fur babies folks.

As you can see from his combative responses to customer complaints, that he lacks any moral business practices. They over charge and are more expensive then any location in the area. The ONLY reason we went back a second time was that they are 3 miles from my home. My husband was not 25 minutes late as he left the house 10 minutes prior to the appointment. Big deal that he came early to pick Bentley up. If that were an issue you could have opened your BIG MOUTH, you have no problem opening it any other time. If clients showing up early is an issue, then cover the glass door «that you have so customers can see». You make zero sense. You just need to make up pointless statements to justify your unethical business practices. I should have listened to other people who had similar issues but I didn’t. You are abrasive, unprofessional and like a time bomb. If the owner treats customers like this, I can only imagine how he treats animals that can’t speak up for themselves. This is a clear indication that he is the one unstable. He exaggerates and lies in his «defense» to customers reviews. That’s ok, no one cares what he has to say anyway. He obviously knows I’m not old enough to be a grandmother so there was no «granddaughter «to think the dog looked good. This was just another way for him to say something demeaning about a customer that was unhappy with their service. Any reputable company would have called the customer to say the the dog is matted and will be an extra charge, giving them the opportunity to either pick up the dog or give permission to continue, but he doesn’t do that because the dog was NEVER matted in the first place. He added a fake charge because he was upset my husband showed up early to pick him up. He never gave an itemized bill indicating the excessive and fraudulent charges because they didn’t exisit. I will let the Atty General and Better Business Bureau handle my complaint, as they don’t act like a 2 year old who got his toys taken away. Nasty, miserable human being. My neighbor pays $ 60 for 2 dogs to be groomed. I will definitely bring my Bentley and Bella there from now on.

I just had my 1 yr. old rescued shih tzu groomed at this salon. It was perfectly done and the dog coudn’t have been more happy and relaxed. Jason is a real gentleman and certainly knows what he is doing. I will absolutely go there again when Teddy needs to be groomed.

Had a great experience here. My 10 year old Griffon can be difficult and they took their time, made friends & put her at ease before even starting the grooming process. Chris did a great job with the groom & my little girl looked beautiful. She was not stressed at all when I picked her up. Love the report card. We will definitely be going back to Lucky Dogz!!!

This is the only place we would ever consider bringing our older black lab, Chief. He is a very skittish dog and hates loud sounds and when we used to bring him to the big strore groomers he would be traumatized. The fact that Jason and his team take into consideration the animals demeanor as to how they get treated while being groomed is a huge plus! Chiefy always comes home looking great and the report card is a nice touch!

My Standard Poodle has been groomed by Lucky Dogz and Catz Too since he was a puppy. My experience there has always been pleasant and I always leave with a happy and exceptionally, well groomed dog. My dog’s tail wags on the way into the salon and it wags on the way out. I continue to receive compliments on my dog’s grooming weeks after his last cut. Jason and his staff are friendly, accommodating and approach their craft with the utmost in professionalism. I highly recommend Lucky Dogz and Catz Too to anyone looking for a première dog groomer.

I’ve had my cat groomed here on many occasions and never experienced any problems. The staff is wonderful and my cat always comes out of there happy and beautiful looking. She’s a long haried cat who’s hair gets matted and can be messy looking. They handle her with care every time. Jason and his staff do a wonderful job on my cat. And I love that they have a special day for just cat grooming.

I need to update my review after my last experience. We took my dog, Gus, here in April and he looked horrible! Now, I can live with an ugly dog haircut until it grows back. That’s fine. But not only was it ugly, it was uneven and he was essentially scalped in places. He had a vet appt right after and the vet even mentioned it to me. In addition, he was cut by the clippers right between his eyes and had blood there! My poor dog! I understand that this can happen, but the groomer/​owner, Jason (not Jeff, as I previously called him. My mistake) should have mentioned it to us and apologized in person. Repeatedly. And, we asked him to pluck the hairs in his ears as he had just been treated for an ear infection from them not doing this previously (even though their sign says they do), and he did not. The vet stated this as the reason for the infection.
This was a haircut where we just kept telling Gus, «It’s not your fault, Buddy. Not your fault.»
We will be going elsewhere.
–You can see from Jason’s response below how he handles customer service, which needs to be a huge part of any business. And Zoe, who gave the 5* review, works for the salon. I resent the implication that we neglect our dogs in any way. We bathe (even cleaning the eye crud Jason mentions as causing the cut on Gus’ face), brush, and take them to the vet regularly. We buy them the very best food money can buy, and devote entire weekends to taking them hiking and things they love. Gus’ hair matts because it is extremely difficult hair. If I brush it one day, it becomes matted again the next.
The point is that Jason should have said something to my husband when Gus was picked up. If you need to shave a dog closely and unevenly, the owner needs to be warned. We never received such a call or warning. If the dog has a cut – certainly one that wasn’t there when the owners brought in the dog – the owners need to be told. A seething, defensive, and unapologetic response to a customer’s experience is not good customer service.