Sullivan Tire & Auto Service

I used the website to schedule an appointment. I received an appointment for 7:30 am on Saturday, December 12, 2015. Due to a scheduling conflict my ride could not drop me off. I spoke to someone on Friday who told me I could drop the car off Friday night and use the envelops next to the door to put my keys in listing my Name and Car Make and Model.
I did as instructed. At 11:30 am on Saturday I still hadn’t heard from the place so I drove over. My car was in the same spot that I left it in with the same tires that were originally on it. I went inside to talk to the person at the reception desk only there was NO ONE. I waited a few minutes then I went through a door to talk to the man who was just leaning against a wall doing nothing.
I asked him about my car and he couldn’t find the slip or my keys. I asked him why my car hadn’t been worked on if I had a 7:30 am appointment and he said he didn’t know because he was just filling in that day. He found the packet with my info. He said: It says here that your appointment was at 8:00 am. So I am asked him why at 11:30 am it still hadn’t been worked on. I showed him the email I had received from Sullivan tires with the time of the appoint on it: 7:30 am. He went to get someone else. The person who returned said sorry it slipped through the cracks. He said he didn’t have any other answer except it was next. He told me it would be done in an hour. I waited around for 10 minutes and when they still hadn’t moved to get my car I asked for my keys back.
I took my car to Pepboys, got an appointment for later that day, they took it on time and only took 45 mins (including doing a front end alignment so that is more money your company missed out on.) I will NEVER recommend this garage and I will probably never go to a Sullivan’s tire if this is considered acceptable.

I was looking to get a new tire pretty quickly earlier this week. John and Mike were both very friendly and helpful. I called that morning and they had ordered the tire to arrive in a few hours. Overall it was a very good experience and I would definitely go there again

I used to get tires and repairs at Sears in North Attleboro because it was easy and I could kill time shopping. When I called last week to set up an appointment to buy 4 new tires I called 3 times and the phone just rang and rang. So I did an on line search and found Town Fair Tires. The prices looked good but when I read the reviews I knew I could not trust their spotty service. Next I checked Sullivan Tire in North Attleboro and again the prices were good and the reviews were OK too. I made an appointment and John their salesman was very helpful. I had to wait for the work to be done and it was comfortable there and they had Wi-​Fi so I was able to work while waiting. It seemed like they were done in no time and that was great. The manager Mike Fabrizio presented the bill and went over what was done. It was exactly what I had been quoted. What I liked best of all is that they did not try to hit me with other repairs like so many other places do using scare tactics about how serious the problem could be. I was very satisfied with my experience at this shop.