Firestone Complete Auto Care

Ryan F. and his crew are the very best! They show you exactly what is going on with your vehicle and the prices are fair. I trust them fully and always leave feeling I’ve gotten the best service.

I brought my 2006 GMC Envoy in thinking I needed at least 2 new tires last month. They checked out my SUV tire’s wear, inflated all my tires for free and it turned out my tires still had a decent amount of tread and the wear was fine. They could have sold me 2 tires and I would have bought them– but they were honest enough to check mine out and let me know I didn’t need any. I really appreciated that as it saved me money I really didn’t have to spend.
Today I came in with a tire loosing air. Turned out to be a nail. Even though it was getting late and I didn’t have an appointment, they repaired my tire fast and for a very fair price.
When I do need tires, I’ll be back. I think somewhere in the back of my mind I told myself to avoid a tire store like Firestone. Maybe I thought they would pressure me to pay for services I didn’t really need? I was wrong. I’m glad they ate close by. Its always nice to support a local business when they offer great service. Thanks.

I came here because I received a coupon for a discount oil change. I have bought tires at other Firestone shops so I’m familiar with the brand. The customer wait area is well kept, with comfortable seating, free coffee, and a TV. The service writer was courteous and didn’t try to up sell me anything. I made an appointment online and they started working on my car right away. Overall it’s a nice place to get your car serviced.

Stay far away from this place! I took my truck in for a coolant leak. Started out $ 24.99 for the inspection. Went to $ 750 to replace the water pump. As the day went on and they continued to add parts it got up to $ 1111.35. When I went to pick up the truck the manager could not figure out how to enter a business check into the point of sale system. Now we are 30 minutes past the closing time. He would not accept the business check which was the only form of payment I had, so I offered to leave him the check and come back the next morning with a personal check. I left with my truck. 10 minutes later he called me asking if he could come to my house to pick up the check, I told him yes but bring my receipt. A short while later a knock on my door by the police and I was arrested for retail theft.
Instead of waiting until the next morning for a check, they now have to wait 2 months for the court date to get paid.
I should have gone to NTB but I wanted to give a local guy a try.

Service is always excellent. We take all of our vehicles here and are always very pleased with the service and the prices. Carlos is very friendly and helpful.

Stay Away!
Picked up a screw in a tire and tried to get it patched here. They wouldn’t do it, saying I had a «green» tire that could not be plugged.
Lie #1
Then I could not buy just one tire — I had to buy the whole set because I had all-​wheel drive.
Lie #2
Then, when I refused their offer for $ 758 worth of tires, they pulled the screw out of the tire and I had a hell of a time getting to an honest shop.
Watch out for the hispanic guy with one side of his nose mashed in.

Had my brakes done here, nice guys, quick work, and much less expensive than my regular mechanic. I know a few people that take their cars here, I think I have a new regular mechanic. They even called me the next day to make sure everything was good and to thank me for the business.

My Ford Ranger is over at Firestone North Aurora right now. I took it in for a stuck parking brake. I knew which rear wheel was stuck and knew what the parts should cost. They called me an hour later and quoted $ 650 to replace both rear drums and pads and a bunch of other brake parts. I told the guy I couldn’t afford that and he said he could get the price down to $ 248 and just do the one wheel that was stuck… he’d leave the other side alone. He called back an hour later and told me that after he turned the drum on the side he said he wouldn’t touch it was no longer thick enough to use. He told me he’d have to replace that drum as well for $ 98. I called 3 different parts suppliers in the area and got prices of around $ 35 – 40 for a new drum. So this place not only charges $ 106/​hour for labor but also marks up their parts at 250−280% So I ended up paying $ 120 in markup fees on drums alone from supply houses 2 minutes away. Literally a 2 minute drive and I get charged at least $ 120 in markup?!
Never again Firestone… never again at ANY of your locations!!!
J. Faust

$ 45 to change a bulb?!! Are you kidding me??? I have DEFINITELY seen better car salons!