Gerald Kia of North Aurora

I bought a pre-​owned 2013 Optima SXL from Gerald KIA in North Aurora. The sales and management staff treated me with respect and made me feel important. The finance manager was very thorough using clear and concise explanations that were easy to understand. I will definitely be coming back to purchase my next car.

Friendly, quick, thorough service, plus a CLEAN car! The waiting area is clean and comfortable. Free wi-​fi, free coffee or tea, and TV. John and Jaime keep you informed of progress.

They were relentless at trying to sell me a car they had on the lot.
I knew exactly what I wanted and was told it didn’t exist within a 3 state area.
They just didn’t want to transfer a car.
Their loss.
I bought the exact car I wanted in Joliet.

We have been pleasantly surprised with the quality of our Kia Sportage. Consistently good experiences with the service dept Ask for Jamie.

Walking in I wasn’t prepared to buy a Kia, had my heart set on a Nissan but had a less than stellar experience at the Nissan dealership. Spoke with Dan and he gave me a test drive in a Kia Sedona. I had to admit the Kia Sedona blew me away, but Dan he really took his time showing me all the specs. He was knowledgeable and very likeable. I ended up walking out with it and he got me a GREAT DEAL!!! In the car was a thank you note from him, and today two days later I got a call from him asking how it was going and if I had any questions. Talk about rolling out the red carpet! Love Dan and the dealership, every one was so nice and I will be telling everyone about my wonderful experience!

Recently worked with Dan on a used 2013 Kia Sorento. Dan was very knowledgeable and helpful, and best of all he was extremely easy to work with. He listened to our situation to know what we wanted and provided expert input whenever a concern came up. He really put my mind at ease when it came to choosing the Kia Sorento over competitors like the Honda CRV. Next time I’m buying a car, I’m going back to Dan to see what he has in stock.
The dealership itself left a little to be desired as they were pretty pushy. I think they could smell money in the air when I admitted I hadn’t bought a car before. They have a form that says they’ll run your credit, and if they can get the price of the car to match your budget they expect you to buy it then and there. I kept trying to slow them down because I wanted to see some numbers, work it out in my budget, compare to other dealerships, and make sure I was getting the car I want for the next 10 years.
In the end, they offered a good price and I was shuffled to a cramped office after accepting. This is where Brian pulled out the big guns for extended warranties, service packages, interior protection, anything and everything to get the price back up to where they wanted it. He ended up being quite pushy with his tactics and made me feel uncomfortable, but we came to agreeable terms and finished up the paperwork.
After driving the car home I started noticing things here and there, including scratches in the paint, marks on the interior ceiling, dog hair in the back, that I wish I had noticed before deciding on a final number. Make sure to really inspect your prospective car top to bottom inside and out because, like I’m sure is the case with any dealership, these things will not be pointed out to you.
Overall I’m really happy with my Sorento after owning it for a month, and if I had to do it again I would stick with Gerald Kia.

Michael was so nice from the very beginning. The fact that he walked us around to the other car lots and spent time trying to learn our wants and needs was amazing. He was able to provide us with information that made us trust him and made the overall experience as enjoyable as spending a boatload of money can be. Additionally when he saw me getting anxious as we went through the closing process, he made me laugh to help lighten the mood. Couldn’t have dealt with a nicer salesmen.

Probably the best experience I have ever had at a dealership. Amazing customer service. Just bought a 2010 Kia Soul from them. The AC hose was clogged. They told me to bring it in and they would take care of it. No charge! They even washed my car. Garrett and Lucas made sure I got everything I need. I am blown away by Kia ’ s customer service. I will probably stay with them for a lifetime.

The last time I wrote about how exceptional the experience was to buy a Kia from this dealership. Now 6 months later, I’m writing about how exceptional the Service Department is there.
Even bad things happen to new cars, but it’s how a company handles the situation which can set the good ones apart from the great ones. And that’s what happened here. My battery died three times over three months on a brand new Kia Soul. Not the kind of thing you expect in a new car, but I try to roll with the punches. The first time this happened I went to my nearby dealership (who will remain nameless) and they acted like jerks. The second time this happened I went all the way back out to North Aurora — over an hour away from my place — to see if they could help. They couldn’t recreate the situation but they offered to keep my car overnight to see if the dead battery issue came back the next morning. Unfortunately, I was going out of town and wouldn’t be able to zip back and forth in time. So I thought I’d have to wait another week to try this out. But the Service Manager (darn it — I forgot his name — but he was great) gave me a loaner for the entire time I’d be away on business just to help me from being inconvenienced from the long drive. Wow! That was so helpful and saved so much time. Unfortunately, they couldn’t recreate it and then my battery died again for the third time. So the third time I went all the way back to North Aurora again because they were so considerate. And this time, Jamie Velasco, the Service Manager on Duty, was able to replace the entire battery plus handle two recall issues and do my oil change in less than an hour and a half!!! I was fully prepared to be there for several hours but they got me in and out SUPER FAST and I can sleep easier knowing that my car runs like a dream. Thank you Gerald Kia of North Aurora. I will keep coming back to you for Service time and again because I know you guys have the best Service Department.

The service we expected from this dealership was confirmed while obtaining our new Sorrento. Having been recommended by a family member we knew it would be a good experience. The people are courteous and will work with serious parties. I will recommend my close friends and family here should the need arise.

I was searching for a car because my current one was on it’s last legs. I’d gone to a dealer in Elgin only to be held «hostage» for 2+ hours and be told to lie about my info to get a deal on a car I didn’t even want. While stuck there, I called Gerald Kia of North Aurora and spoke with Fabian Murphy III. He was polite and direct. He told me that he couldn’t promise to get me a car in my price range but would work with me as much as he could. We actually got there before closing and I wish I had gone there first! Not only was the staff nice and straight forward about doing business, but I felt that I didn’t have to go in circles to get a good deal. Fabian and Ed really worked to get me what I wanted and I love my new ride! It was THE MOST pleasant car buying experience I have EVER had!

Wow! Just Flippin WOW!
I was refered to KIA from my girlfriend and decided to go and test drive. I researched around and found out that Gerald in NA had good reviews and good priced so I checked them out and ended up working with Dan R.
I cannot begin to tell you how great my experience was. Right out of the gate I felt welcomed and almost as if I’d known Dan my whole life. I told him that my credit situation was not the greatest and I was just looking around. Dan didn’t bat an eye, and instead of snubbing me off as someone who wasn’t going to buy, Dan showed me 3 or more different versions of the cars I was interested in.
We then Test Drove the Forte and I knew it had to be mine! Dan worked the best he could to get me into the car I wanted and give me a good deal on my trade. When the banks came back with bad news Dan walked through the paperwork with me and gave me some great tips on how to purchase in the future.
1 month later my situation changed and I could think of no where else to go then back to Dan! Dan worked hard for 4 HOURS! He (and the financial manager) managed to get me the car I wanted at the price I wanted AND got me some great added benefits!
I will recommend Dan to any of my friends and family, and rest assured I’ll be purchasing my next car from here… I just hope Dan is still there!
Kudos to you guys!

I just bought a 2014 Kia Rio here from Dan, and that guy is a total class act! I could not have asked for a better salesman. He was incredibly knowledgable about every vehicle, he was very patient and answered any question I had, he was not pushy AT ALL, and he went out of his way to help me. He even puts his cell phone number on his card. How’s THAT for customer service?
I did not know much about Kia cars, and they’ve really come a long way in the past couple of years. They’ve got many great safety features, the car design is sleek and sporty, and the whole package for the price is a great deal. I am very happy with my purchase and I would absolutely recommend Dan!

For the first time I felt a really welcoming environment in the service department, everyone I worked with was friendly and personable. I appreciated it and will return for service because of this.

I found them through a car listing on
went in for a test drive of a 2013 Kia Soul with an automatic transmission. Phill seemed knowledgeable about the car and about Kia in general and was very easy to talk with. I really wanted a manual transmission, though, so I went to another dealer to test drive one there. Phil and JB at Gerald Kia told me to drive it and let them know what I thought — they could get me the transmission and color I wanted.
Flash forward 1 month — I liked the manual, but not the other dealers. Ran into some bad attitudes and shady practices. I emailed Phill again 3 days ago, put a deposit on the manual in the color I wanted and they found it. Worked with Joe and Bill this morning to finalize the deal — no surprises with the total amount due, no pressure to finance or buy anything else. Joe even sat in the car with me for almost 20 minutes explaining the features before I left.
Had I looked harder and been more patient, I could probably have found a little bit lower of a price, but got sick of the run-​around at other dealers and Gerald Kia has an amazing warranty. They treated me very well here. Thanks Joe, Phill and Bill!

was pleased with the overall customer service and appreciation for my time. Phill and Curt seemed to have gone out of their way to accommodate my requests and answer my questions

I traveled 40 miles to lease a car from Vidal Orduna. He is an honest, laid back and genuine person. I see that Gerald Kia has gotten some pretty rotten reviews on Unilocal but I found their 5 star rating on
and decided to reach out via email to check them out. Vidal was the most easy and upfront sales person I communicated with. I was looking at Kia, Ford, Chevy and Toyota and ended up leasing a Kia after visiting with Vidal. He stuck to his quote and came down a bit more for us. His finance team is also great — James Brown (yes that is his name) and Kevin Healy were also great to work with.
Vidal told me that they are under new ownership since January 2013. Give them a try… I know you won’t be disappointed.

I give Dan our sales guy, the sales manager, the GM 5 stars. I’ve purchased two cars from here and both times, the service was better than expected, way better. Great price, great service, great team. Happy mini van over here. Thanks Guys!!!