AdvantageCare Physicians

This establishment is also known as the HIP center or Long Island Queens Medical Center. So here is the scoop. I have been a patient for a long time. I thought the place was excellent, and it really was pretty good. As I got older (aging) I began to need more medical services. This is where you start to see the differences… On the plus side they have a lot of different types of doctors here. You also can even get an XRAY! The place looks like a clinic so they are trying to make it look modern by doing some construction.
Sooo what’s wrong? Most of the support staff are not happy working here. They complain about their pay, working conditions, how management couldn’t give a crap etc etc. Management only cares about P & L !! When a large percentage of the back end staff are NOT happy about working their you know that you have a problem.
The Doctors… As with any larger facility you have both the good and bad. For those who go here for a while, remember Dr. Russo? He couldn’t take it, so he left. Several others left too. Dr. Salama ended up getting fired. Almost everyone loved him. Unfortunatly his wait times were crazy because he was the only neurologist their. He cared and didn’t rush you.
They are understaffed so getting an appointment is getting harder and harder. That means longer wait times. If you need to see someone out of the center and need to get a referral then things get tricky. It isn’t that easy.
About my current Dr. When my last Dr. left I had relationships with 2 of the nurses. I asked them several questions and asked who I should see. When BOTH said the same person I picked her. I am pretty happy.
About a year ago Restaurateur Danny Meyer was hired to provide workshops to show how to run a medical office and make it people friendly, Medicare pays more if the surveys says that the patients are happy, I guess when you walk into the office they say NEXT GUEST. I feel like I’m checking into a hotel.
Recently they switched over to a central telephone center. That means EVERY call goes into 1 location and not the center that you go to. The wait times were crazy! They have addressed this issue and it’s getting better.
Talking to your Dr. on the phone. You have a better chance winng the lottery. They are just very over worked. Almost every time a nurse will CB. It’s like playing telephone tag.
You will read a lot of other reviews that bash the HIP center, Queens Long Island Medical Center and now it’s being called ADVANTAGECAREPhysicians. If I had to find another group I would. I should have done it 10 years ago.
TO THE UPPER MANAGEMENT: Read the reviews, read what current and former employees feel and say about your company.