Cash Plus

Cash plus receives 4 stars from me. I’ll be a repeat customer based on my positive customer experience and their integrity as a financial lending company. Integrity speaks volumes when it comes to doing business with financial lenders regardless of specific business models. On the other hand, I do offer advice to their business practices at the end of my review.
I stopped by with all of the necessary documentation to request a small pay day loan. As required, I wrote them a post dated check for them to cash on the agreed due date of my loan.
Note: My company pays me on Thursday via direct deposit. Cash Plus deposited my post dated check on Wednesday (the day before my pay day direct deposit) with the expectation that it would process the next day (with the assumption that most checks don’t post until at least the next day). However, in my case, my bank processes checks deposited the same day at 12AM midnight.
As a result, my bank charged me an overdraft fee for the check amount. In addition, my bank also charged me insufficient funds fee for a few debits. It was basically a trickle down affect.
I went to Cash Plus to express my discontent, I made it clear to them that the contract between us stated that the loan was due on Thursday and therefore, «by law» I had until Thursday to appear in person to pay said outstanding loan. If, in the event I did not appear in to «pay my loan» in person on «the agreed date of Thursday», they had the right to cash/​deposit the post dated check I wrote them on the original loan date, to fulfill my financial obligation. Needless to say, I was upset and frustrated. My bank doesn’t care about what happened. The bottom line is that I wrote a check and it cleared earlier than expected.
On my first visit to Cash Plus to resolve the issue, I was told to return when the Manager was available. I returned on the date as instructed and was told that I was informed incorrectly and that I had to come back at a different time.
I returned yet again and spoke to Jose the Manager. I explained to him my situation as best as possible so that he would understand my case. He instructed me to return at a later date with documentation (online statements) from my bank so that he could clearly see how the premature withdrawal of a post dated check created an insufficient funds trickle down affect. By this time, my patience was growing thin and I was prepared to contact the better business bureau if my grievance wasn’t settled soon.
I returned for the 4^th time with documentation that Jose requested. He reviewed the info and we discussed my situation. Within a few minutes, Jose refunded me the overdraft fees that my bank charged me. He apologized for the inconvenience and emphasized that it was a mistake and that Cash Plus would rectify the situation and repair any damages incurred.
I was pleased to see how professional Jose handled the situation after he reviewed my documents to determine that I was a victim of circumstance and Cash Plus would stand by their service of integrity and settle a dispute without further provocation.
Note to Cash Plus: DO NOT DEPOSIT A POST DATED CHECK a day before the loan fees are due. By law, an individual responsible for the loan has until the date of the post dated check to settle their debt. Only at this time should you deposit the checks to make good on the loan.
In my opinion, their financial lending practices need to be more aware of pay day loan regulations.
Jose is the man!

When I came in to pay my loan back Jose gave me a very hard time when I asked about the $ 10 off promo for your first loan (which is pictured outside of their business). He told me that I would get ten dollars off the next loan that I got, yet I informed Jose that I wasn’t sure if I would be taking another loan out & that’s not what was advertised on the outside. After attempting to argue with me he finally gave me the $ 10 off of my first loan, but his customer serivce was TERRIBLE. I mentioned that I didn’t appreciate how he was talking to me or how he took care of me as a customer. I then asked for the corporate number and he told me he couldnt release the number to me which is something I have NEVER heard up. The fact that he knew I was going to complain was why he refused to give it to me. I then googled the number and made a complaint about his service. I would NEVER go here again.

first time customer trying ti cash my monthly SSI check. I completed the customary personal information card and provided the store manager with all the information and identification requested of me after 35 mins they could not provide me with the one simple queation that i asked, which was how much is the cost for cashing my check. The store manager continued to side step my questions about why it was taking so long to cash my check and how much it would cost. During my 45 min wait, with no results, i witnessed several customers in succession have difficulty in doing simple transactions such as getting an additional pay day loan and getting paid cash for a money gram that was sent to this person. The store insisted they pay the young man out in a money order rather than the small amount of $ 60 in cash which is obviously what he needed. He would then have to find elsewhere to cash this money order because the store would not cash their own issued money order. Customer after customer where aggravated by the way they did business. After my now 45min wait I asked for my US Treasury issued check back and i will never do business with this company, ever. And i recommend you don’t either.

This place is horrible! The two women representatives work very slow. I was not greeted at all during my visit. Also, the Asian representative wasn’t knowledgeable about any of the loan procedures. When I asked her why my loan was denied she just said,” oh look on the form” I informed her the form did not state any information regarding my loan, and she replied with” oh ok”. Please don’t waste your time here.

I had Jose Nunez assist me with getting a title loan, this guy was very helpful and quick. If I ever plan on doing anything concerning, money transfer, payday loan or whatever I’ll definitely be returning here. I will be recommending cash plus to friends and family

Worst service ever, was there for more than an hour, service there was horrible, will never go there ever again.

Great customer service. Fast and efficient! I’d definitely recommend this place :) I’ve had 3 repairs here. It’s my repair shop of choice. Quality work and they clean your car so well it will be sparkling when you come to pick it up :) The staff is really friendly and helpful as well.

The Staff are great Freindly and Fast. They always remember my name, no matter the length of time between the times I visist the store.

The best staff in town!

I was low on cash (thanks to my car) and needed emergency cash fast. I found Cash Plus on this very site and decided to give it a shot. Within 15 minutes I was leaving the store with cash in hand. Their customer service reps were friendly, fast and helpful. They really try to work with you and go out of their way to help you out in any way they can. I would recommend this cash advance store to anyone who is in need of fast cash. They also offer other services such as check cashing, mailboxes, Western Union, fax/​copy services, bill payments and free money orders for members.
It’s nice to know that I can get most of the things on my agenda for the day done in one quick stop at Cash Plus.
Don’t believe me? See for yourself! :)