Rain Away

I tried to book a gutter repair and clean for our apartment complex. Someone came out to provide an estimate, and I was first provided with a quote in October, which we agreed to on Oct 30^th last year. Due to high demand, the company told us that it would not happen until early December, which was fine. No-​one called in December, but I have called on several occasions this year, starting in January, and each time was told I was on the list, but they’d call me back when the schedule was set. I have never received a scheduling call — it is now May and I assume I have been bumped off the list. I will not be calling back to reschedule, and can clearly not comment on the quality of their work.

RainAway was one of the few gutter companies from Unilocal and Angie’s List who picked up the the phone, answered the initial call and sent out a representative to give an estimate. They had mixed up with the estimate appointment date and rep arrived a week earlier. The rep was professional and gave a clear and concise estimate with the drawing and available options. The crew of 3 installers arrived late yet did overall a good job installing the gutters. With that said, I was supervising and did point out a few mistakes which were quickly corrected. There was a leak which developed during the heavy rain and was repaired after my follow up call to the company. Overall good customer service and fair price.

Did a great job on the gutters, but after it rained heavily two weeks ago, it became obvious that it needed some tweaking. Called them a week ago to schedule an appt to fix this and have not gotten a date. It will stay three stars until they fix it because the way a company stands by its work matters to me.

Great people. They were able to do an estimate when I was at work by visiting my house in Burbank. Sent a clear concise invoice that was competitively priced. Knocked out the install in one day and the result was fantastic. Highly recommended.

Kyle came out and did measurements. I had to call a few times to get the actual quote since I know they’re swamped with jobs these days, but they finally emailed me a quote. I got a few other quotes (and some of them took a few weeks just to come out to look at my house; one just texted me some numbers, no diagram or details that Rain Away provided) and decided to go with Rain Away. There was a couple weeks lead time before they could get my job scheduled but they finished everything as scheduled and did a great job. Their pricing was very reasonable too.

With ‘Godzilla El Niño’ predicted all these Rain Gutter companies are overwhelmed. I called 4 companies and Jim ended up being a man of his word.
He got his crew out to my house on a Sunday. Everybody else gave me an install date 3 months out.
Didn’t double his price like these other companies. Good quality work too.

Rain Away installed rain gutters on my home in Huntington Beach last year. They were so profesional, fast, and the work was impeccable. I had no idea that rain gutters would literally add so much style and a beautiful aesthetic impact to my home. And when the rains eventually came, I was so grateful that the gutters actually worked perfectly to protect the areas that had been damaged prior to installation. I would recommend the company to anyone wanting quality rain gutters that not only protect your home from intrusive water damage, but for the pleasing appearance that inevitably adds value to your home.
Rain Away is number 1 in my book. :)

Kudos to Jim Prentice and Rain Away for coming out on a Sunday to do gutter work for Larry & Nancy Stone. They are a class act and we will use them regularly. If you need good, quality gutter work DO NOT hesitate to contact Rain Away.

I called them out to fix some gutters around a friends office building, they sent out a guy to look at the job and give me a price, the next week they came out and did a very professional install even though the place was big building, they even changed some bulbs in some high light fixtures. Couldn’t be happier with their service!
I’ve also had them do some work at my house, fixing rain gutters and replacing broken ones. Would definitely use again! Thank you!

Disappointed.
That’s the only word that I can use to describe the last two weeks, trying to work with Rain-​Away.
Disappointed because we had a twelve-​year history of on-​time, workmanlike response from them.
Disappointed because, since being told two weeks ago that we would have installation done, it’s been one excuse after another. First, it’s «We’ll be there in the morning». Next morning, 9:15 am, I call. «We’ll be there in 15 minutes». I’m home in 12 minutes. Nobody shows. I call. «We came already», they say. Yeah, right. That explains why my gutters are still overflowing. «We’ll come back tomorrow». Tomorrow comes. Nothing. I call. Gabriel answers, «We may come later». Conversation heard in the background: «It’s not gonna rain for a week, what’s the big deal?» Finally: «OK, Saturday morning». Guess what happens Saturday? Nothing.
Now we’re getting a iittle past disappointment here. Called and left a message for Jim, the owner. I thought he needed to know how his company is doing. No response, but 2 days later Kyle comes and gives a very competent assessment of our gutter needs and a proposal of what to do. OK, once burned, twice shy, but I”m trying to be unbiased here. «We’ll get to it before it rains».
Fast forward to 2 days later. Heavy rain predicted that evening., We’ve heard nothing. I’m getting concerned. I call. «We’re not coming today, call tomorrow. We’ll have to see».
Tomorrow comes. Got a downpour as promised. No show. I call. «We’re doing the best we can. We’ll see». I’m getting a pretty clear picture by now (finally). Two days later, we get a call, «We’ll be there at 9am tomorrow».
Wanna bet? No show. No call. Nothing.
Disappointed. Yes. Had enough? Yes.

If only I could put a –5 stars! Worst people to deal with … If you don’t believe me call them and set up a appointment! They tell me my gutters will be in and installed in 1 week. Been 2 months, and once they did install, they damaged my new gutters and side shingles. They left a mess, nails and caulking all over, unprofessional staff and technicians.
Good luck.

They r the best! The owner even fixed a leak into our kitchen from a bay window that was not properly installed. Very professional crew! First rate for gutters! I highly recommend RAINAWAY!

Overall they did a good job for the installation of the gutters for our house. We were referred to them by a constructor that did some cement job for us, but once I got hold of Kyle (sales manager) at Rain Away, he was rather unresponsive, not sure if it’s because our job was relatively small for them since part of our house already had some gutters before. Regardless, we should not have to kept calling him to get an estimate and to schedule the installation date. As I said above, at the end the installation job was good but the process was anything but.

Great job at a low cost. The seamless gutters look good, were installed quickly and the installers put them where we wanted them. Getting a quote was easy and there was no pressure. While they seem to be in demand, still got an install date only after a week from accepting the quote. Received a discounted price since both my neighbor and I did ours at the same time. If only they would come when they say they would come and didn’t have to wait for them. But despite the wait the result was what counts. The proof will be there when it rains.