Terrible, absolutely terrible customer care. 1. This company does not do door-to-door service though the booking was for door-to-door for an elderly person with a cane and balance issues. There were several trips with different drivers and none did door-to-door. 2. Drivers were not helpful(except one) and some were plain rude. One driver particularly was extremely rude and argumentative: came late, took forever to complete his paperwork, had difficulty to park and caused to be late for an appointment. Avoid this business! There is no shortage of medical transportation companies. Do yourself or your loved ones a favor and chose another company.