Greyhound Bus Lines

They lost my bag. The bus driver unborded my bag a stop too soon then left it sitting on the platform. When I called them from my stop, they said they had it and would send it on the next bus out. Impossible to screw up any further, right? Just send it one more stop. I waited 8 hours at the station and my bag never arrived. One week later and they still have no idea where it is because customer service is really nonexistent and no one here actually cares to do their job right. Everything I owned was in that bag and I can’t get so much as an apology out of Greyhound.

Bus was 4 hours late, I spent 10 hours instead 6.
they made me pay extra $ 70 for my luggage, i traveled with other companies they never charge extra for same bag, but worst of all they damaged my bag…
Bathroom in the bus smelled so much that passengers could not even open the door.
Wifi did not work.
It is not cheap compared with other bus companies and their service is outdated, I mean which company asks you to print ticket and they cannot print it at the station?
0 points.

So this is the first time I am taking a greyhound bus and I had my bus scheduled at 9:30 AM.
I reached here 30 mins before time and got in line for the bus.
Waited for 30 mins in line and then the lady announcing on behalf of greyhound told everyone in line that the bus is delayed.
Delayed! not by 15 mins or 20 mins but by 2.5 hours!
She told us that they don’t have drivers at the moment, which is strange because how can you not have a driver for a bus whose tickets you were selling 2 weeks in advance.
On top of this the lady was very rude to the passengers in line. One passenger was asking her some question and she almost blasted at the passenger.
STILL waiting for the bus hopefully they get a driver in 2.5 hours at least.

I do not feel safe when I use the greyhound service at this location. By the time my bus arrives for me, their are homeless men all over the place. I don’t have anything against homeless people but some are violent! I don’t like that! This station is so small and the bathroom is always dirty and busy! I usually have to get on an connection bus in downtown LA and I feel in even more danger over there. I can’t win! The only pro is the cheap prices.

The North Hollywood Grayhound Bus Station is the worst! The bus was late, and since it did not arrive before The Bus Station closed at 9:00pm all passengers were kicked outside and made to wait! 2hrs passed and the bus still did not arrive. Our group of passengers that were left decided to take a taxi to nearest bus station and wait at another location! Over 5 hours of just waiting for the bus to arrive! Not OK! We will never ride the Greyhound bus again! Its a shame being a college student and frequently traveling back home. I will take the train from now on?

Dirty, hard to find, tiny, and closes early. Not coming back here, terrible experience.
My bus was supposed to leave at 2:45, but the station closes at 2:30. Waited outside in the sun until 3:15 when the bus finally came. Had to wait outside AND the bus was half an hour late. Not too happy with greyhound.

Horrible service. Drove an 1 hour to ship via greyhound express! But very unreasonable and unkind service. Never again.

i bought my tickets online from north hollywood to los angeles to vegas round trip. the bus came on time so no complains there. the only thing is that for a small place it should be more cleaner. The guy behind the counter was ok. he wasn’t that happy understandable he probably been there all morning but i mean i would still would of appreciated a smile back. i was the only person there. would given 4 stars if things where cleaner and friendlier customer service. Also you can wait outside for the bus or inside from what i experience the drivers come out of the bus and announce there time and location they are heading to.

Greetings all. Greyhound is the most unorganized company I’ve ever encountered. I have never seen so much unprofessionalism in my life. A lady by the name of Becka (employee number 139) has little knowledge of her job, spoke perfect english but decided to call her supervisor (while in front of me) and proceeded to talk about me in spanish. Little did she know is that I speak it as well and heard everything that was being said about me. Not to mention I missed my bus because of her incompetence. Greyhound will forever be the pits with me and I will make sure that every person I know travels Greyhounds competitors.

WHY would anyone ride this bus? Not only is this station awful (ghetto, hard-​ish to spot, closes early, dirty, etc.) but Greyhound itself is a huge joke. an awful one. Tickets aren’t even that cheap at this point, and certainly not «worth it.» My friend often visits his sister in San Fran, and doesn’t have a car, so he takes the bus. There is a problem EVERY SINGLE TIME. Sometimes, the bus is full because they oversold tickets (apparently) and the first stop is in Los Angeles, not NoHo. Some people aren’t able to get on the bus, even though they bought a ticket. They don’t tell you that when you’re buying the tickets, otherwise people might choose to go from LA to guarantee a seat. The first time he went, he got on the wrong bus (the one that takes HOURS longer) because apparently there are 2 buses within like 15 minutes of one another. WHAT? WHY? We just thought the bus was a few minutes early, and he got on, and the bus driver said nothing about his ticket being a different one. Then, even when he asked the bus driver on another trip and got on the RIGHT bus, the bus went somewhere completely different than what it said on the ticket. It said it was stopping in one certain place, but it stopped in another, and he missed his connection in Oakland, so he paid a taxi to take him there. Might as well have just taken a plane and not gone through the hassle!!! It ended up costing more anyway. AVOID AT ALL COSTS! At least try the Megabus instead. Cheap tix & 4 stars on Unilocal.Greyhound makes me want to vomit! It’s the lowest of the lowest of the low.

The driver got to the bus station, got off the bus, and yelled at us immediately. He said there was only room for 3 people. Two older people and I got on. The other 6 people with a ticket couldn’t get on.
I got on, then noticed that there was 5 empty additional seats to the one I was on. The next stop everyone got off.
If I didn’t get on, I would have been screwed. I don’t know what happened, but it is such piss poor service.

Does everyone have to spell it out? Ugh… it was as bad when I was 17 riding this crap on the way to Vegas as it was boarding my boyfriend’s 83-​year old grandmother and waiting with her inside the 20 sq. ft facility with 8 other people cramped there waiting too (for our lives to come to a slow end). Can this really be the best way to travel to Vegas and back from LA? No… don’t be a cheap ass and just freaking drive.

Horrible! not the buses, not the station, the staff! i have been there 2 different days with 2 different employees. they both were very rude and not helpful at all! neither of them once looked me in the eye nor did they say «how can i help you» or «thanks for coming».
I have also called about 10 different times. let it ring for 3 min each time and only once did i get an answer. horrible service. i was told my package would arrive the same day from san diego to north hollywood and it has been two days and nothing. never again will i use their shipping.
be prepared to be very frustrated with greyhound’s shipping services and do not expect anyone to answer questions or the phone for that matter.

Greyhound rocks. Y’all are a bunch of sissy’s. It’s cheap, not as cheap as carpooling, but cheap. And you get where you need to go.

No stars this place gets not one star (it wouldnt let me send if i didnt give it a star) my friend (who i am presently waiting for) has been stuck in Coalinga (hes coming from LA-​SJ) for about 8 hours now not only did the bus make a terrible noise almost the whole way up until Coalinga when the driver finally did pull over they with left without any explanation until finally after being stuck for an hour were told it could not be fixed and another bus was on its way in four hours. Coming closer to the time the driver gave them no exact time or updates when this bus was coming. people could not call and give the people waiting for them a time frame because the bus driver was clueless. then at 830 it comes and gets on i5 and forgot the other driver so they had to turn around but their was an accident so it took them 30 mins just to turn around get the other driver this whole trip took place at 11am he barley left Coalinga at 10pm till once again the driver threatened to stop the bus because someone was smoking marijuana. the driver said he or any other members would not be getting a refund i understand things happen but being stuck without any information for 8 hours making the whole trip 18 hours is outrages ! he will not even be in town until 1230 am he lost a whole day! being 6 hours behind when their was no traffic or weather conditions is crazy! this situation was poorly managed and i am in outrage! This is more than a little late or a bad chain of events but these people should be some how compensated this is not normal! i am so mad i will not ever recommend gray hound or take it at least from or to LA

I feel so bad that everyone has had such a horrible experience with Greyhound because I on the other hand love it! I always take the Greyhound from Noho to Santa Barbara and the only thing that has ever gone wrong is that they run a little behind schedule. It’s easy, half the price of riding the train, and I’ve never encountered any creepers. I usually just grab a coffee or snack from Starbucks across the street, hop on, and I’m there in two hours! I give the Greyhound two thumbs up.

I would give zero stars if I could.
Greyhound was horrible. They lost my baggage on the way to Hollywood station in August of 2009 — most likely my baggage was stolen, but Greyhound won’t admit it.
I filed the tracer forms and Greyhound made me wait 90 days for them to «search» for my lost bags. Which of course they never found.
When I finally called them and tried to get reimbursed, they made me fill out another tracer form because the agent at the station apparently lost or failed to turn in the original form and sign it when I filed it in Hollywood.
On top of that it is now Jan. 2010 and I still have not been compensated for the lost bag and items.
Greyhound’s baggage police is terrible. They make people wait 90 days before they’ll even consider compensating for lost bags. On top of that the employees don’t seem to care and know that once your bags are lost that the chances are you’ll be screwed and stuck in their claim system for months especially if you don’t pay extra for their «insurance»
Wretched policies, dirty buses, poor customer service.
I’m never riding Greyhound again!

Had to pick up a friends runaway daughter from here. Long story.
Five words: Where hope goes to die.

I have an idea.
An idea that will rid the city of drunk drivers.
Bold statement, I realize, but hear me out.
Have you ever taken a Greyhound bus? And before you mouth off and say, «I’ve taken a bus before, so how is this even going to make me think you have the answer to eradicating drunk driving stephy,» I urge you to can it and listen up.
If you have ever taken a Greyhound bus line to anywhere that requires a few hours of your life, then you will know the hell that is the Greyhound bus experience. I once foolishly took one from the North Hollywood station allllllllllll the way to San Francisco and I don’t think I’ve ever been closer to suicide or postal manslaughter before in my life. That trip took 9 hours and I still have flashbacks to creepy people doing extremely creepy things on that bus.
In addition to the creepy factor of the GBL, you will also find a wide array of body odors. And I’m not just talking about the semi not so fresh feeling one gets from a long journey, I am talking about the «What the hell died on this bus!?» smell. I’m also talking about armpit BO that rivals running your head into a concrete wall about 15 times. I’m talking about the lowest of low people, derelicts, drunkards, druggies and every other disgusting type of person you can imagine and maybe 1 or 3 people who foolishly decided to take the bus and didn’t know what they were getting into.
Now for the anti-​DD plan. If we were to add a mandatory 9 hour Greyhound bus ride from one major city to another to part of the Driver’s Ed curriculum or to the process of renewing one’s license and then threatened to sentence people to that line of public transportation if they drove drunk, then I would put big money on the fact that people really would think twice before getting in their cars. Because yes, it is THAT bad!
Hey, it may not work, but I think I can safely say that if there is Hell on Earth, it is a Greyhound Bus ride and that sure as hell would scare me.

Had a VERY bad experience at greyhound. Bus drivers are rude, racist and abusive. Lets just say this greyhound is dangerous.