Caliber Collision

I was so thrilled with the service Caliber provided me with. Chris called me twice a week with updates as to what was going on with my vehicle. Which is great because I didn’t have to wonder or go out of MY way to see what was going on. The girl at the front desk, Brandy, was also just a pleasure and delight to speak with. I would recommend Caliber to everyone I know. They really did an amazing job with my car and my peace of mind. Thank you again, guys!

The service we received from Calliber was exceptional. Brandy at the front desk made us feel very comfortable as well as Chris our service advisor! We dropped our car off last Tuesday and was told it would be this Friday before she would be done but she was done yesterday to our satisfaction. We could not be happier with the daily updates and service we received. Thank you all for your exceptional and timely work!

I was hit from behind in a minor accident. I am a very busy working mom and full time student. So I waited a month to get my repairs started because I thought it would take forever. BUT I WAS SO WRONG! BRANDY and JOHN at Caliber collision at the Lone Mountain team finished my car in 2 days PLUS, had filled my tires and clean my car inside and out! Thank you for your awesome service… it is rare to find such great, quick, accurate service that does not rip you off, now in days! Thank you Enterprise as well! They made such a great team and made my troubles go away with a smile!

If I could give this place 0 stars, I would.
After my brand new 2015 Subaru WRX STI was broken into parked in my driveway, I was extremely devastated. I called up my insurance (geico) which recommended this place to me. It was close and they could get me in within the next day. Since my car had no window and was parked outside, I needed to get it in as soon as possible. I checked the reviews on Unilocal and they were all over the place, but I figured if my insurance recommended it, it must be a decent place. I was wrong.
My car took longer than it was supposed too, but I figured hey, if it’s done right, I don’t care. So I get a call from one of the workers who called me about 10 minutes before they closed and told me my car was ready, I was at work and couldn’t get there in time and they were closed the next 3 days for the holiday weekend. Really? You really think anyone can race over to get their car within a 10 minute window?! Even if I was at home, I couldn’t have.
So, When I get my car back, it looks good, everything they said they would fix was, the scratches on my paint from the broken glass were gone, I had a brand new glove box, and my window was on and tinted. After driving off, I noticed things not quite right in my car.
1) my car’s mpg monitor was way off around 14 – 15 mpg and my car normally averages at 21 – 22 and stays there
2) my XM radio station was on a station I never listen too
3) my car was set on sport mode (a faster mode which makes the car drive and shift faster and eat up gas) And I knew I had left my mode in Intelligent. To move the modes from one to the other cannot be done on accident.
4) when I shut my door, I still have glass rattling around — so they did a «fantastic» job cleaning it up. So… Pretty much the main thing they had to fix on my car wasn’t even done right. They hurried that process up so they could take my car out for a joyride. (Which I’ll discuss below)
I called up geico and complained and they told me I had to go through the woman with geico who works at the shop. Long story short, she told me that they had to drive my car off property to put the tint on it. So how come no one told me?! I would assume that’s all done on the premises. I’m absolutely not okay with me not knowing that someone is taking my car off property (who knows how far
of a distance) without my permission to another place. On top of that to beat on my car, and use up my gas, otherwise my car wouldn’t be on sport mode and my mpg wouldn’t be so off. What if I was driving and saw my car being driven by someone else, I would have freaked! I don’t know what they did to my car, but that’s wear and tear that shouldn’t have been done.
So, the geico lady (I forgot her name) she said she was going to get to the bottom of this and try to make things right, and ask the workers there what happened and call me back (because she was out of town at the time)… Well she never has gotten back to me. How convenient.
So I’m out one grand for my deductible because the jerks who broke in didn’t get caught (of course) I’m out on the stuff they stole from my car, the gas and wear and tear that these people at the shop did, and my door still isn’t fixed. So… what did I get out of this deal?
I hope everyone reads this and knows that if your car is your baby and you’re particular about people driving it (like I am) do your research and don’t take it to this garbage place.

Worse company to deal with they do horrible work had to bring my truck back on a door replacement the door paint didn’t match and trim molding wasn’t straight the bolt to keep the door on wasn’t even tight. My speaker in the door wasn’t hooked back up. I don’t recommend anyone to bring the vehicle here. A gentleman by the name of Jesus that works there every time you call for an update because they say they will call you and never do he makes you feel like your bothering him and then he says he will call you back with an update and never do. If you need work on your vehicle I would double think it before you bring it here.

Caliber is an excellent shop! Their staff’s extremely professional, friendly, and helpful. I’ve used their services twice now, and I highly recommend them.

This place is a joke and a rip off. Find another body shop for your sake. Don’t waste your time.

When I lived in North las Vegas, this shop fixed my car twice, due to no fault of my own, and they got me fixed up in record time.

I was involved in a side swipe accident therefore passenger side of my car needed a new door, a fender, and a bumper. These idiots are covered by my insurance so I dropped it off there on July 23.
They were great in the beginning. My advisor was calling me every other day with updates to my car and how the process was going. He called me in a Wednesday and said my car looks like it’ll be done on Friday of the same week so to plan to pick it up then. Friday came and I hadn’t heard from him all day so 3 hours before they closed I gave them a call asking when I’ll be able to pick my car up. He tells me the mechanic fell behind and it’ll be done by Monday. Fine.
It is now Monday, the better half of the day is now over so I just gave them a call asking when I should be there to pick up my car. He then tells me, «I am actually on the other line ordering another part for your car.» So I asked what that meant and he said, «It looks like it’ll be another 2 days before the part comes in.» They’ve now had my car for 2 ½ weeks and it’s funny how my advisor stopped calling to give me updates like he was since the car has not been ready. They’re slow and unorganized, not to mention they first estimated it would only be 9 days. I understand things happen but maybe you should continue with the open line of communication so your customers are aware of what’s going on not all of a sudden disappear because you know you’ve fell behind schedule.
I wouldn’t recommend this place at all.

After a minor fender bender where my poor little Juke got rear ended a few weeks back, I took my car to Caliber Collision because the auto insurance company I was working with recommended them. My husband dropped my car off here the morning after the accident and we were told the car would be ready in about a week, on a Thursday. We received updates about the car periodically and the finishing date remained Thursday. Come Thursday, we get a call saying my car is ready to be picked up at 5PM. I liked the fact that Caliber Collision finished on time as promised, but would have liked more notice since they close at 5:30PM.
When we were able to pick up our car, the attendant at the shop walked us through the work completed and answered all our questions. My baby was back in her original shape and was good to go! My experience at Caliber Collision was a positive one overall. They were reliable and responsive.
Unilocal 100 CHALLENGE 2015: #234

Wonder job highly recommend this place great customer service recommend it to anybody who has a vehicle that’s damaged very thoughtful loving and caring and great communication

I just had my Malibu fixed here. They did an awesome job! My car looks just like I remembered.
Daniel was wonderful to work with throughout the process! I will definitely recommend them to friends and family!

I had my BMW repair here for a fender Bender, only. Although when my car was ready for pick up… I did a follow through on my car to ensure they fixed the dings. I found the bumper was a little off, so they got that fixed in 5mins… which was great. So when I started my car, my service light was on… the appraisor checked my lights and said everything were fine. He asked if I had my manual, I advised it was home… this is the part where it went down a star. He told me to go home and check out the manual. i couldnt find the manual and downloaded it on my phone 274 pages of it. So I’ve called the insurance company, and I guess the manager of Caliber will do a diagnostic on my car… the problem was a burnt out light bulb on the same area where the problem was. The manager replaced it at no additional cost. If I didnt have to go home to Contact the insurance company to find out what the problem was… I would’ve gave 5stars.

Not having any body work done for many years & using a company recommended by my insurance company, I was a bit leary. But, they called within MINUTES of filing my claim to set up the appt. FAST! Dropped off my truck, which only had a small dent in the passengers side front door, right at my scheduled time & it went smoothly & quickly. I was given an initial ETIC of 2 – 3 days for a possible completion of Friday of that week, but might be early the next week, depending on extent of the damage. I wasn’t in a hurry & didn’t need a rental car. They actually called Thursday to let me know if I could make it in after work Friday, it would be ready for me & if not, Saturday was ok, too. I made it out of work & over there just before they closed before the weekend hit. I paid my deductible & was out the door.
They washed my truck & even cleaned the interior, which included vacuuming out all my hair! (I admit, I shed).
Chris, the service rep & Spencer, the Geico rep and all the staff I came in contact with were so nice & it looks to me like the techs did an AWESOME job, and FAST, too!
Would definitely recommend.

Hands down, best shop in Vegas. I’ve had to use them twice due to other peoples stupidity and they’ve been beyond great. From the time you walk in the door until the time you get your vehicle back, it’s all smooth as can be. My latest visit was a concern due to the odd paint color I had on my car, but Chris & the staff matched it to a T and it’s looking perfect. Really no reason anyone should go to any other shop

While Diane was sitting inside our lawfully parked 2013 Chrysler 200 with the car’s engine off, preparing a Valentine’s Day card, our vehicle was struck in the rear by the back of a car whose driver was not very carefully pulling out of a nearby parking spot. The impact was not severe but nevertheless caused some scratch damage and paint loss above and on the bumper itself. Obviously the fault for this accident wholly rested with the other driver, whose liability was not contested.
Caliber Collision very professionally handled the necessary repairs, which amounted to about $ 625 in costs, and personally dealt with the other driver’s insurance company, which ultimately paid Caliber Collision in full for all parts and labor performed. Our car was only kept in the shop for 3 days, after which it was returned to us as good as new or better. Daniel, our assigned company service representative, was very easy to work with, and patiently explained the extent of damage, and the repair and claim payment process to us.
Based on our recent experience, I highly recommend Caliber Collision to others for body work and other car repairs. There is really nothing negative to report about our encounters with Caliber Collision and its friendly and caring staff.

I was hit by a drunk driver on the 95, the week of Christmas. My insurance company recommend Caliber Collision. They called me 11 days after telling me they JUST got it off the tow truck because of how hard it was hit! Yes, the front wheel was off, suspension and axel were off. Needed a new fender. Door. And to be repainted. I was promised January 31^st, until January 30^th he called and told me it would be another date because minor parts weren’t in… Than it was Feb 7^th, until that week, that didn’t happen. They used every excuse in their book!!! 2 months later, I finally have my car. The door panel is still broken, so I’m waiting on the call to go in and get that repaired! I did not, I repeat did not have a good experience at all! & would never recommend anyone.

I was in a car accident a few weeks ago, where I was t-​boned on the front passenger side. (Door and front fender) Overall the work was ok but there were minor things I wasn’t thrilled about. 1) They didn’t do an official check of my alignment. He stuck his fingers between the wheel an wheel base and said it looked normal, so no reason to check. 2) found glass in my car where the window was smashed. I was given the excuse of they guys who clean are «young» but they did apologized. They offered to take it back and clean it but I was over it and ready to go. 3) the good had to be replaced and they blended the paint with the fenders but not the front bumper/​grill area. They said they don’t do that plus it’s what the insurance will or won’t cover. There is now a scratch on my grill that I know wasn’t there before and I can’t get it fixed unless I want to pay out of pocket.
I will be taking my car back because the seal on the door that was replaced sounds like it lets air in while I’m driving. I just have to wait until I have the time.
I will say their customer service was decent. They called me every Tuesday and Thursday with updates which was nice. Too bad they date they originally told me didn’t happen. I had to wait another 2 days. They had my car for 22 days total.

A little leary at the beginning due to being much cheaper than 2 other places, but was assured by a friend this was a good place. Dropped it off and said I needed it by a certain day and got it back a day earlier. A little confusion on when I was dropping it off, but not a big deal.
My car just needed a little touch up from some scraps until I hit a pallet that was on the highway 2 weeks ago. Anyway, car looks great!!! Paint matches, little nicks gone from my hood and the front looks brand new!
MaryLou took care of me and made sure it got done before I needed it.
Even came out lower than the estimate!

I was involved in a car accident on March 8^th while out of state. The car made it back home to Vegas and my insurance company wasted no time picking the car up from my house and taking it for repair. My insurance company chose Caliber Collision for repair.
After almost 2 weeks of Caliber Collision having my car I wondered what the heck was taking so long for them to finish. The car was dropped off to Caliber on March 11^th. I was told that my car would be ready on March 21^st. I called on the 21^st just to confirm it would really be done since they had changed their story so many times before and I was assured that my car only needed to be buffed in one area and something else put back on so it would for sure be ready a couple hours from the time I called and that I could take my car rental back.
After arriving at Caliber I was told my car was FAR from finished. I was furious since I had returned the rental and was promised that it was finished. My hubby snapped some pics of the car and it needed paint and several parts still replaced. I was told that they got behind and it would for sure be ready the following day on the 22^nd.
So, on March 22^nd I show up at Caliber Collision ready to pick up my car and it still isn’t done!!! An employee for Caliber who said he was in charge of overseeing the repair of our car just stood there next to our car with lie after lie after lie coming out of his mouth about this whole ordeal. He was the one who the day before said the car just needed some buffing and something put back on. I can’t even list everything still wrong with the car or what Caliber scratched a broke while pretending to fix my car because Unilocal would give me a character limit for sure so I will cover just some of it.
— Over spray of paint near tires.
— When they replaced the passenger side door it was painted but not well. It has a primer look to it. Returning a car to someone that you didn’t even finish painting is lazy.
— Replaced the wrong hubcap even though the paperwork told them which one to replace. The employee told me he made the judgment call himself on which one to replace even though the paperwork said what one to change.
— The passenger door that was replaced pushed up over the car. WTH do you think I, as well other people wont notice a car door that is higher then the rest of the car!!!
— There were gaps in several very obvious spots where the car just didn’t line up.
— Electric locks were broken
— Side mirror broken
— There was still BLOOD in the back seat of my car!!! W-​T-​H… The car accident took place during a heavy snowstorm and 3 cars were involved. We (hubby & me) were the only people not seriously injured. Another car had a passenger that was very badly hurt and since we had the only running car with a heater, we were asked if she could sit in our car. We of course said yes because no human being with a heart would leave someone bleeding and with the injuries she had on the side of a cold snowy road that had no visible street lights. The injured girl had her boyfriend with her and he got into the car as well. They left blood every where. It didn’t really bother me at first because it was an accident none of us could predict and people do bleed. What did bother me is that the insurance company was billed for the car being detailed and it was filthier inside then when it was originally dropped off to them. I have no idea how any person lives or treats their body but how I care for my own body and don’t want to get sick or my dog who rides in the backseat and is bound to smell the blood and lick it to get sick. I do know after so many days and a certain temperature dried blood might not get you sick but would you really take the risk? I refuse to. This was disgusting and absolutely not acceptable.
I could keep going on but think you get the drift. When the guy was showing us the car on the 22^nd and actually said while looking right at the car, that it was ready I just couldn’t believe it. After we pointed out all of the stuff he admitted that they didn’t do a full check of the car (duh!) and were very busy trying to get other vehicles done. I told him that telling us it was done and lying over and over wasn’t cutting it with me and that I wanted him to pay for another rental and to fix my car right. He had the nerve to let us leave in our broken ass car with dried blood all over the backseat and told us to come back when we weren’t busy next week so they could look at it. SMH again, hubby decided the car needed to go to their Henderson location to see if they could get our car fixed like it was supposed to. I would never ever ever ever ever ever bring your vehicle to Caliber Collision!
Hubby said it best when he said «it looks like an 8^th grade mechanic shop that was blind put our car back together».