Colonial Grand at Desert Vista

Save your money and move somewhere else! First of all they don’t allow you to put down a pet deposit. They make you pay a non refundable fee which doesn’t even go towards any damages done by the pet while you live there. I gave them $ 300 for my pet plus paid pet rent each month and I was still charged $ 100 for «pet damages on the carpet». On top of that they back charge you for 3 months worth of cable charges, water, sewer, trash and pest when your lease is up. The cable is REQUIRED regardless if you have another cable company or not, you still have to pay for their cable which is $ 45.00 a month. If you sign a year lease be prepared to have your rent go up when it’s time to sign another lease and If you’re military they truly do not care about you. There were drug dealers living on both sides of me and someone’s car was broken into. The passenger window was shattered completely and someone crashed into another person’s parked car and just left without reporting it. No one picks up their dog poop and some of the dogs just run loose. Also, the refrigerator froze any of the food we kept towards the back and would freeze water on the bottom and in the freezer. The pool always had leaves and dirt in it and the hot tub barely worked. The pool was closed for the last couple months that I lived there so the entire pool area was closed with it, the hot tub, grills and all. I wish I would have read reviews about this place before I moved here. MAA does not care about any of their customers! When we first moved in my husband called the office and spoke to a woman about cancelling the cable that we do not watch. The woman got a bad attitude and yelled at him. I walked down to the office to speak in person and she was talking badly about my husband to another worker and in front of a customer! I called corporate and they just sent my message back to the manager on site. There is no corporate that will help you, so if you have an issue that you can’t solve with the manager good luck!

Do not move here! The apartment gives tow company access to come by whenever they want to tow vehicles and they get a share of the profits. My car was sitting in the lot for 2 weeks while I was TDY when I got back it was towed! For no damn reason!!! When I confronted the manager he pretty much said too bad! So I decided to break my lease, oh wait they charge 4 MONTHS RENT to break the lease early!!! WTF!!! Do yourself a favor and move somewhere else!!!

I hate this place, so many military here and they do so much to screw you over. If you want to renew your lease they raise the rent, neighbors are loud and ghetto and like others have said it’s terrible
To get parking. Pool is full of kids with nobody watching them.

At first when I moved in, all was great (See below review). I loved the place, suggesting it to my friends and everything. The past few months have been rapidly going downhill, which is why I decided to end my lease. Here are some reasons:
–Literally NO ONE cleans up their dog poop. People let their dogs poop and pee on their balconies and let it sit in the hot sun until it… evaporates/​melts into the concrete creating a terrible stink. I brought this issue to the front office multiple times. they did nothing.
–The cable is NOT free. It is $ 45 a month, tacked onto your rent bill in the online portal. Neither is the water or trash. It is tacked onto your rent bill as well.
–The people that live here are loud, ghetto, and leave their chicken bones everywhere (literally). At first when I moved in, it was mostly military members and their famlies. Not anymore! Seems Colonial Grand at Desert Vista scared them off after their bait and switch tactics.
–There are no parking spots-​EVER! If you get home at 6pm on a weekday, you are screwed. You will probably have to park outside the actual apartment gates. You are permitted one covered parking space per apartment (not assigned a specific spot). They give you a little blue pass to hang off your rearview mirror. Problem is. nobody enforces it!
Upon moving out, you WILL be charged with two aditional months worth of utilities that they don’t tell you about upon signing the closing or leasing agreement. (See screen shot). This pis*ed me off to no avail because I asked the lady upon closing if I owed Colonial Grand anything at all, and I signed a CONTRACT stating I owed nothing but cleaning fees ($ 75) which was fine and nominal. When I questioned the manager, Matt, about how this conract would hold up against these fees, his reply was «Oh​.it won’t.». Talk about irritating.
So people, please save your time and live somewhere else. This is not a nice place to live!

I have renewed my lease twice and enjoy living here. The staff is super friendly and the apartments are nice and comfortable.
It is apartment living so neighbors are pretty noisy at night. Management has been great at fixing any issues.
They are pet friendly.
Parking is a huge problem, especially if you get home after 5pm.