HealthCare Partners Medical Group

After spending 30 minutes on the phone making a new patient appointment about a week and a half later I get a call which turns into a voice mail saying my appointment is canceled because I am a new patient and the physicians new patients appointments are booked up until June. When I called to inquire WTF is going on the lady said it got canceled because the dr «probably wanted to take the day off» she then asked if I wanted to reschedule I replied not if I have to wait until JUNE. (I made his appointment in the middle of January, for the second week of February) I politely declined saying that was ridiculous! What a joke this place is. There are way too many good physicians offices to be bothered with this, totally unprofessional!

If I could give negative stars I would. This place has the worse customer service ever! The lady at the front desk on 9.16.2015 at 09:20 wasn’t wearing a name badge (which is wrong) and was also rude as f*€k!
They have canceled on me NOT ONCE, NOT TWICE, BUT NOW THREE TIMES! What a joke! And then when I was late ONCE for TEN MINUTES they had the audacity to ask me to reschedule.
The Doctors don’t even spend time with you. Maybe FIVE minutes at best. They don’t ask about what you wrote on your questionnaire or anything.

I have been a patient for a few years. Today I go in for my appointment that I had to wait over a month for. I thought it was at 3:45 got there at 3:44 I was told my appointment was at 3:40 and could not be seen. Also that they called me the day before at 2:00 to call my insurance company and Change my primary doctor. Well I never got that call. The front desk women was rude and said I need to reschedule the next available was not till the 18^th of August. Nothing has changed with my insurance and not like I had to fill out the new patent paper work and I was only 3 minutes late maybe 4 minutes late. I also left work early for this appointment

Went there a few times and I wait forever slower then molasses Drs are a bit weird never go again too slow

This is about the west Charleston office. Only word I can say is Horrible.. The screw up prescriptions. They even gave me someone else’s script. Everytime my husband goes there is something they screw up. He will not be going back there again. Dr Safaei spend no time in and out in about five minutes.

My review refers specifically to the Centennial location I was happy with Dr. Javed. However, she left shortly after I started going to this office. I found out only because my prescription refills were rejected and when I called to inquire why, I was told my dr had left and I would need to come see a new one. I saw the PA, who I liked, and thought all was well. Fast forward another few months. My prescriptions are rejected again. I call again to be told the PA has left and I will need to establish with yet another new doctor. My 3^rd appt in less than a year. I made it very clear that this was inconvenient and I did not appreciate the lack of communication but made yet a third appointment. When I arrived to my appt I stated to the office staff and nurse that I have not been pleased with the turnover. And for the grand finale, when the dr came in for my exam she informs me that she is LEAVING NEXT WEEK and so won’t be able to do much for me so I should make another appt to establish with a new doctor. Are you kidding me??? That’s why I was here now. Why would they not call to inform me??? This place is ridiculous. Just sorry it took me three strikes to figure it out.

Stay away. When they were Freemont, they actually cared about their patients. Now they dont give a crap about you. I have a torn ligament in my knee. I was told by the doctor I must have surgery, but no referrals are given. I am in so much pain, my hands sweat. They do NOTHING. The worst in healthcare… Health care partners, where the ONLY thing they care about… is getting paid by your insurance!!!

My husband and I are patients of Dr. Wenner here and absolutely love her. She is thorough, communicative, caring, and a good listener. One of the best Dr’s in Healthcare Partners. Just about every drs office has problems with the office staff in todays world. Employees don’t stay around long enough to receive thorough training. It is a constant headache for drs. but with patient patience you can work around that. Malissa is very helpful and does an outstanding job.

The staff here is so unhelpful. My first visit ever, the man at the front was inappropriate with me and lost my paperwork which caused me to be in the waiting area for 2 hours. I was trying to be patient and every time I went up to asked they said I was next. After speaking with them a third time a little frustrated a nice woman from the back came out and said she will take care of me. She ended up notifying me that my paperwork had been lost and pushed aside. Their office manager actually came out and apologized to me which I appreciated.
After a 5 minute talk with Dr. Lombaris, she basically made a presence and left. Obviously very clear that she did not feel like being helpful and from her own words when they were told to see me right away «well its not my fault, so…»
she ended up running lab work on me when I told her my previous PCP used to trend me for liver issues. She said she was going to send me a referral but I never received that
Earlier this week, I received an invoice from labcorp for $ 1500 for the lab work she requested. It turns out, they didn’t bill either of my insurances. I am covered by both Anthem and PEBP. I called the office and they said that it is basically my problem and that I need to settle it with labcorp. I ended up speaking with a Priscilla. When I told the lady no, they will fix THEIR mistake, she said I could fax it. I indicated I was going to call in a few hours and she answers with «We might get the fax but I’m not saying it’s going to be worked on at all today».
I will never come back — I will update this one once I get my invoice issue resolved.
–Erika

I received a call after my appointment requesting blood work. I was told the form would be coming in the mail, but I haven’t seen it for weeks. I called for a second and I haven’t received that either.
They could be more of a help or do a better follow-​up.

Stay away … far away! Inherited this provider when they were purchased by the current company, Healthcare Partners. Before the purchase, it was not a bad place to go. If you needed to see your primary, they could usually get you in within a day or two with a reasonable wait time. The current providers are slow and somewhat clueless. I will never go back here even though I had been a patient for over 20 years …

Horrendous customer service, disorganized staff and processes.
Hours and hours of your life lost waiting here and not so much
as a smile. I hope never to return

This place is horrible it feels like a free clinic. After 3 attempts to get blood work results (they called to cancel my appointment 2x with only an hours notice)
I get to my appointment 1 hour early and as I’m checked in they tell me that it’s going to be at least 90 minutes from my appointment time. Interestingly enough a panera lunch delivery arrived and a few minutes later they all went to a «nurses meeting». Health Care Partners really need to take a look at the way this place is run. Totally unacceptable in my book.

Hmmm… I dont think there is such a thing as a good experience going to your primary care doctor. Case in point: My appointment was at 9:20 in the morning so I show up at 9 and check in. They call up finally at 9:30 and send me to the one of the patient rooms where I proceed to wait another 15 minutes. Finally the nurse comes in and checks my vitals. (you know, blood pressure, temperature, etc.) Then I wait another 45 minutes for my doctor to finally show up. What I dont get is that my appointment was to talk about my bloodwork from about 2 weeks ago! So basically I waited about 1 hour just to talk about the results of my bloodwork which only took about 5 minutes. I still dont get why I waited at least an hour before he finally got to me. When I checked in the lobby only had a couple people waiting for their appointed time. I can understand if it was packed then I would expect the wait times to be longer. Now im more worried if it was packed. Might end up being there at least half the day! So from what I think doctor’s offices will always have a low or negative rating because until they come up with a faster process, everyone will always be grouchy due to excessively long wait times.