Jack in the Box

Family of 5 and first time ever at a Jack in the Box. We were here very late on a sunday night so imagine our surprise when we noticed breakfast and dinner options available. Breakfast food for dinner? Yes please! most of us had a breakfast item but one had a burger. We each tasted a bit of others and I have to say everything was delish. I was shocked at the size of the menu but so glad to have all those options.

Great service and food. Guy (Mark I think) who served us was very very nice.

I call to complain, someone answers and says their introduction so quickly that I didn’t catch the name. I says good morning and asks for a manager. He says he’s acting manager at the time, so I ask him to repeat his name. He tells me I’m the manager at the time. Being already familiar with the service at this place I bypass the obvious deflection and ask procedure for making a complaint. He informs me to follow survey instructions on receipt which I retort that I’ve already done. He goes on to tell me that his manager checks the surveys daily and will respond accordingly. I double check the entire conversation repeating back to him all the information he’s willing to let me leave the conversation with, ending by asking him to concur that that manager is completely unavailable. 11:15 am 7÷26÷14
This was a follow up to the previous nights episode which I saved the receipt from so that I could complain.
The previous night I’d went through the drive through and as I handed my daughter the milkshake it fell. I handed it back politely and asked young Daniel son to replace it and he looked at me crazy then told me he had to charge me for it. I said to him, you just saw that fall chief, you mean to tell me you don’t want to replace my daughters milkshake? You could’ve just said no my man. Are you saying no? (Pause) he looks at me m shrugs wit the sorry bruh face. I says ok and he gives me my change then closes the window. I notices the error in this entire transaction and realize that it’s completely unsatisfactory so I decide to get refunded. Still within eyeshot, he ignores my triplet horn honk 3x over the course of 50 seconds before returning to the window.
Definitely not an experience to forget thus far.

Not a bad visit… the drive through worker was polite and the food accurate… condimates were not all there. but nothing serious… good overall!

Customer service is awsome at this location.