Papa John’s Pizza

E-​mail offer for a med 5 topping pizza and 6 pepperoni knots for $ 10.00
We tried it, and it was O.K.
When I picked up the food, it was sitting on a shelf with no heating element to keep the pizza or knots warm. When I got it home, it was cold
Not impressed. Will probably stick with the Hut.

Big on-​line pro-mo.50%off.Try as I might, I couldn’t succeed on the web-sight.Finally gave up. I have no problem with pizza hut.

placed phone order for delivery and wasn’t ask if it was cash or credit, so I had to call back and ask, then when the driver came he didn’t have a way to take credit cards, so he had to call back the store and they put him on hold. Kinda felt bad for the driver but there wasn’t anything I could do.

As promised I told the manager I would put a Unilocal review. Okay so I ordered online then forgot to order a soda so I called to place the order on the soda I ordered a cherry Pepsi the guy I spoke to kept being rude and giving me attitude. Then he asked for my number like 6 times then he said please speak slowly which I did then he got offended and said really? I was like excuse me … he’s like I’m sorry I have a hearing problem because of age … I felt bad then of course I became patient I understand old people right. So when I got my order it was incorrect my Pepsi was a diet Pepsi I’m sure I didn’t order a diet. so n I called and I spoke to and African American woman. You could tell because the way she spoke. I was like so I ordered earlier and explained it to her then she’s like mam I can’t understand plaid dumb and I had to explain my self 3 other times the. She finally got it and said I was going to receive my soda. so I waited and 30 min passed my pizza was cold at this time then I called the manager answered the phone and she was like I’m sorry no one put this order for you I was pissed off by this time don’t get me wrong she was good but everyone else was bad. then she was like I’m so sorry but she didn’t have a driver available to bring my soda so I drove there oh and the African American chick said that she didn’t have cherry Pepsi but when. I got there I had got my cherry pepsi. I am very upset since 1. My pizza got cold and 2 we ended up eating cold pizza with water since we didn’t have our soda. 3 the attitudes that were given to me 4 the false info
The black girl never mentioned anything to anyone about my account so not
will be a while before I even come to your store again…

The pizza at Papa is not really good. That has nothing to do with the location, this is just not a italien pizza for me. At least if you spend time in Italy you know this is not italien. I buy it because the hubby and kids want pizza, but tonight I had to experience something that nobody that works in the customer service business should do to their customers. I wanted to pay for my pizzas, I had 2 Gift Cards still at home that I wanted to get rid of. One had $ 0.80 and the other $ 16.36. I’m just wanted to use them and all I hear is stupid comments about my Gift Cards. What is it your business how much are on them or how many I use. As long as I pay my bill. I felt disrespected and picked on as a customer. Do your job and let me pay and leave. I had to remind them like always, that I paid for 2 extra garlic, that were nowhere to see in my pizza boxes.
2 weeks ago I was in there, the one who was making the pizza was dealing with money with a driver. He walks back to make pizza and all I scream behind him, can’t you wash your hands, you just touched money. Really!

Both pizzas showed up cold, soggy and two hours late. They knew it was that late and that I was unhappy and did nothing to make up for it or to keep a customer. I’ll never order from any Papa Johns again. If I had read the other reviews on Unilocal first, I would not have ordered from them in the first place. Lesson learned.

I’ve had three bad experiences at this location. The pizza’s not that great. Prices not that great. Every time I try to get a discount they have an attitude. I will never purchase another pizza from this location again. Once they messed up the order. Another time I ordered online for delivery and it never showed up. They told me not to use the corporate site to order pizza online. I say then why have a website at all? I mean what’s the point. As far as the pizza goes, the crust is decent. Good texture. Good taste. They skimp on the toppings. The cheese is not that great. Sauce was sort of sweet like it has a lot of sugar in it, I sort of liked it.
The Philly Cheese Steak pizza however is sort of gross. It tastes like it has miracle whip on it — nasty. I expected it to taste like a real cheese steak. It certainly didn’t have enough or the right kind of cheese for a cheese steak pizza. It had some sort of weird sauce on it that I didn’t care for at all. If you call it a cheese steak, it should taste like a real cheese steak sandwich — it’s as simple as that. Two thumbs down on this.
On the other hand the cinnamon dessert pizza was pretty good. In all I give this place about a ⁵⁄₁₀ mark on the food. This location I give a ¹⁄₁₀ for attitude. For quickness they are pretty quick ⁸⁄₁₀ on speed.

Ok, «not Ok «We ordered ahead meat lovers for pickup it was ready ok
Asked for lite sauce they did not lesson
This pizza was the worst looking and did not taste good. Recommend not to order for this papa johns

This is the most terrible pizza I have ordered in a long time. The pizza showed up 20 min late, the delivery driver was rude and the pizza was so undercooked that it was pathetic. It looked as though it hadn’t even been cooked. Upon calling the manager «Cheyenne» she told us she could send a new pizza OR give us our money back… not both. Lmao I found this hilarious. You mean to tell me you messed up a pizza and not only are you not giving me my money back but you are also going to make me wait an hour for another pizza? Pathetic. Poor excuse for a papa johns. I have been a lifetime customer of papa johns… this experience has made me never want to order from them again SPECIFICALLY this location and this manager (Cheyenne). Would never recommend to anyone. Do not go here!!!

Ran out off pepperoni! Placed an online order for carry out. Had to wait 25 minutes after expected pickup time… No kind of discount or compensation for wasting my time. Way to do business!

What the hell happened to Papa John’s? I used to eat pizza from these guys all the time when I was living over in Southern California. Now that I have been in Vegas about 4 years, this is the first I have had it since then.
For starters, the dough has changed. I dont know exactly what it is but, for some reason it did not taste the same like I was used to back in Cali. The dough seemed bland and a bit dry. The toppings werent as plentiful and as fresh as it used to be.
Maybe its because I ordered 3 large pizzas for delivery about half an hour before they closed? Maybe they were just getting ready to close soon and really did not worry too much about my order? Sad to think it but yeah, maybe I was getting whatever dough that was left since the morning. I also think that I am spoiled from going to Old School Pizzeria, Metro Pizza, Napoli’s and Grimaldi’s.
The only thing that has not changed are the little Garlic Butter thingies that you can dip your pizza bread into and the peppercini’s (sp?).
What I ordered was 2 large pepperonis and 1 large Ham and Pineapple. I also orderd cheesy breadsticks as a side. I hate to say it, but the hot n ready pepperoni pizza at Little Caesars I had last weekend was better. The cheesy breadsticks were ok.
Customer service and delivery were decent. They showed up as promised by the eta that was given.
Overall, not sure if I want have Papa John’s again. Maybe I just caught them at a bad time. Everybody has their moments I guess. If I order from these guys again and it is better or heaven forbid worse, then an update is necessary.
Unilocal 2014 365 Review Challenge #111

I generally like Papa John’s Pizza a lot… but not this place.
Pros:
Its papa John’s.
Cons:
Late delivery (takes an hour to 1.5 hrs… although they promise less than an hour).
Even carry out takes more than 30 minutes.
Pizza usually are not warm enough.
Rude behind the counter staff

I have always liked Papa John’s pizza, over the other chain pizza companies. But this particular store gives the chain a very bad name. On 3 occasions now this store has not completed my delivery order correctly. On the last order I paid for 2 extra garlic sauces, $ 1.20. And of course they were not delivered. When I called the store, the manager on duty was actually mad that I was complaining and told me it only a $ 1.20. Really! It might on be $ 1.20 but to date their small mistakes have cost me about $ 5.60. Avoid this store! Or at least until they figure out customer service.

You want some pizza but you don’t want the super cheap stuff or the really expensive stuff so there’s the middle of the road. That’s what Papa John’s is to me.
This particular location is on the smaller side but as most people order for delivery I was the only one who came to order and wait for the pizza. The staff are friendly and efficient. I ordered a pineapple pizza. They told me it would be around 15 – 30 minutes. They had it done at 15 though which I liked.
I’m not a big fan of pineapple but I will eat it and my friends wanted it so that is what I got. There was plenty of pineapple spread on there so I didn’t find the need to add extra pineapple though if you like extra then by all means go ahead. The original crust is what I went for and was cooked nicely.
I give Papa John’s Pizza 3 stars for good staff and good food.

Food is hit and miss. I know I should stick to thin crust when I order from here. I ordered a pepperoni normal crust which seemed undercooked as well as cheese sticks that were dried out. It is getting a three due to the occasional hits and what can you expect from a chain.

So I ordered a large pepperoni and mushroom pizza and the bacon cheese breadsticks online for carry out at this location. I was never sent a confirmation or even a time to pick up my pizza (let’s note that Pizza Hut gives you a confirmation before you even leave the site, and Domino’s tells you exactly where your pizza is at in the process!). So half an hour later, waiting for this friggin’ email, I leave to go pick it up. Of course I get there, and they have to confirm my credit card and all that jazz, I get my order and take it home. When we finally sit down to eat, it’s already cold. Fabulous. They seem to be a little stingy with the mushrooms in particular. Also, the breadsticks are pretty lame. I imagine it started out as a small pizza crust, and they put cheese and bacon on top. Nothing like the photographs at all.
All in all, if you’re dying to order Papa John’s here are some tips:
1. Don’t order online.
2. Make sure you remember to ask for cheese and peppers, because they surely won’t ask you.
3. Don’t order the sides, I imagine all the breadsticks to be as lame and flat as mine. I think or 10 are supposed to come in an order, you get them all, but some pieces end up being half the size of others (round pizza crust).
4. Make sure you order double toppings, because I imagine that to be comparable with other pizza chains.

Standard Papa Johns to me

The manager at this store has some serious issues and should definitely not be dealing with customers. I have been a loyal customer but today I was talked to so rudely by the manager, «Joe,» that I am changing my ways.
We were nice enough and called about a problem with delivery, but the manager was very condescending and called me «rude» and «nasty.» I expressed my discontent with the issue and asked why but really didn’t expect to be talked to like that. How is this guy a manager? That’s not how you talk to a customer. I treated him with respect and wasn’t yelling or swearing or doing anything to be talked to like that. Terrible. We’ll go to other locations from now on, but I really hope corporate does something about this guy who has really bad people skills apparently.
When he started getting an attitude I put the phone on speakerphone… had he known there was a room full of former Papa John’s pizza lovers, maybe he would have thought twice about his tone and words?
Also, check out their Google Reviews on this location… obviously we’re not the only customers upset with the manager.

I want to start by saying that I get chain pizza isn’t exactly gourmet… It’s mass produced and missing that extra love that most mom and pop places provide. But, chain pizza serves a purpose. It’s nearby, offers coupons, and if you’re lucky it can taste good too… So for reviewing Papa John’s, please keep in mind that I’m not comparing it to a regular pizza joint.
That being said, I’ve had Papa Johns for years — from my old home of Pittsburgh to my new home of Las Vegas. I always found it pretty consistent and liked the garlic sauce to dunk my crust in.
Flash forward to the last couple times I have ordered from them: really thick doughy dough (is that possible?), too much cheese, and on one really bad occasion we got canned tomatoes as a topping. Worst of all, there’s been meat lurking under the cheese like paparazzi trying to get a picture of Suri Cruise.
Ok ok, I get it. Most people eat meat. Eating out is a risk anyone that has dietary restrictions takes. Ok! Seriously, I said I get it! Geeze.
Anyway, this has happened to us the last three times we’ve ordered Papa John’s (this location in particular, the only one we order from). It’s always multiple pieces of meat, different varieties, and under the cheese. So even after thorough inspection of the pie, you will bite into it. Maybe someone doesn’t like vegetarians? Hmmmm.
I know most people won’t understand, but it’s seriously gross to me. I don’t think it should be that hard to keep meat off a veggie pizza. Places like Chipotle and Zaba’s do it without any problems. Other pizza places don’t have this problem.
I’ll give the place two stars to try to be fair considering I used to eat Papa Johns occasionally before these shenanigans started happening. But the quality and customer service has really gone downhill and leaves this girl with a big frowny face.

I was desperate. One crying baby and a hungry toddler. I needed someone who delivered food and all I could think was pizza. I didn’t want Pizza Hut. I tried calling Lefty’s and the number is no longer in service. What to do, what to do… All I could come up with was Papa John’s. I ordered a large cheese pie which cost $ 8. I wish they would have took it back with them. I guess I’m just not that type of pizza person. It was really doughy. The sauce wasn’t good and the cheese was a congealed mess on top. Ugh…
Other than the gross pizza, service was good. Delivery was quick. The driver was friendly.
I wish my experience was better but it looks like I’m going to have to research more delivery places for when I’m in a jam.