Sally Beauty Supply

Last week both my blow dryer and curling failed. I had a spare dryer but finding the 2″ diameter barrel curling iron I like is extremely difficult. Helen of Troy makes one and Sally’s is one of the very few places that stock it. It was good to find just what I wanted, but when I got to the register, the cashier informed me that if I also bought the blow dryer, the curling iron would be FREE. Turned out the blow dryer was less expensive than the curling iron so I got both for the lower priced blow dryer. It was a great special but since I was not aware of it I would have happily just bought the curling iron. The cashier is to be commended for informing me of the special. I will be back more often for items easily found elsewhere in the future.

Awful customer service… ok other words necessary. my advice don’t waste your time nor money

Was down there today to exchange a flat iron they told me I couldn’t without a receipt… After questioning them about the policy (nicely) the girl went to confirm with her manager. She came back and said no we can’t I said that’s fine and then the mgr came out and said the policy states… I interpreted her and told her I don’t need the policy read for me if u can’t u can’t. As I left the manager was from behind the counter as if she’s wanting to square up with me… I just kept walking. Try another Sally’s this one is ghetto.

There is always a guy panhandling outside the store. I’ve been there three times and he’s always hanging around outside the smoke shop. I mentioned it to the employee and they acted like this was just normal. I should just deal with panhandling 5 feet from the door. I bought one item that was marked as a sale price and it rang up almost $ 10 more than the marked price.

The workers here are incredibly rude and disrespectful, including the store manager she’s horrible!

I am usually not inspired to write a review about a business unless its positive. I typically think it’s not worth my time to post a negative one. My recent experience with this particular Sally’s was a whole different ballgame. I am like most people in that I adore excellent customer service and abhor poor service skills.
I needed something that I would have gone to another store closer to my husband’s job to look for, but I had a few basic questions, was in this area and in a hurry. I phoned ahead to make sure they had what I needed for my sixteen-​year-​old daughter.
Instead, I received a rude associate who answered the phone without any idea about what I was talking about and acted inconvenienced by my call, period. Subsequently, it caused me to hang-​up feeling confused and frustrated.
I ended up finding another AWESOME beauty supply store very close to this Sally’s, thank GOODNESS. I found great customer service there and was helped personally by an owner who understood the meaning of customer appreciation. I was moved to write the good review for their store and thought, «You know, you should let others know about your negative experience so that they aren’t subjected to it.»
You’re welcome. LOL

I usually go to this store every 3 months for hair supplies, I had encounter one of their associates, she’s the older lady, I’m not sure if she is white but she’s light skinned. Short hair. She had horrible customer service. I brushed it off. Then last night there she is again, I am waiting to be checked out while she is standing there looking at another employee show another customer some merchandise. In my head I’m like should I tell her to check me out, I don’t want to sound rude. Then she looks at me and tells me, «do you need help?» I answered «yes I am waiting to be checked out» then she says «that means you haven’t been helped therefore the answer would be yes» but she said this in a very sarcastic way. Omg after that I was so upset, I am a customer not your friend daughter etc. you don’t talk like that to customers. Then I had a coupon for renewing my membership, I gave her the code, she looked at me and told me «that’s not it», I gave it to her again and again the same thing. I told her «I have it right here that is the number» she just acted like she didn’t care then another employee comes and shows here what she was doing wrong and she didn’t even apologize for acting like I was stupid. Honestly I’m totally disappointed, they won’t be seeing me there anymore.

I shop at Sally’s quite often but HATE this location. The employes always look like they would be someplace else and rarely is there more than one cashier working. My last visit I waited in line for over 10 minutes while one cashier rang while another closed her till and another employee chatted on her cell in the back room loud enough for me to hear. Go to another location and avoid this one!

First off, I love Sally’s. They have high quality salon products at affordable prices; this store makes my life a lot more affordable and I’m thankful that there are so many in Vegas.
HOWEVER, this one isn’t that great. The stock is the same, but the employees aren’t as helpful or concerned with your shopping experience. Nobody ever asks to help you find anything in particular, they don’t always have available stock out on the shelves, they don’t recommend other products you need to use whatever you bought.
I came in this day looking for a waxing kit. I’ve used the microwavable kits, but my sweetie finally agreed to let me wax his chest and so I wanted the good stuff. They had an awesome sale on what I was looking for ($ 30 for a warmer, all purpose honey wax, and muslin strips!- all Gigi brand), and I also renewed my Sally’s card. I had to come in the next day to pick up waxing sticks. I went to pay, gave the cashier my phone number to look up my Sally’s card but it didn’t take the first time so she just charged my full price. I was a little turned off, but it was only $ 0.15 so it wasn’t anything to get angry about.
PROS:
Good selection
Quality Products
CONS:
Staff with no customer service skills

DO NOT SHOP HERE! My wife bought hair for my daughter, and the size was not what was indicated on the package. They refuse to allow a return or even an exchange because they have a no return policy. We are out over $ 100.

It wasn’t the best Sally’s I’ve been to. When I walked in, the cashier said hi, then I went ahead to do my shopping and she followed me everywhere. Way to make a customer feel welcomed? What, are you afraid I’m going to shoplift? Every time i went from one isle to another, she followed, and then pretends like shes just organizing merchandise. Get some cameras or something if you’re so concerned with people shoplifting… stalking people down the isle and pretending its just a coincidence is just a way to make costumers feel unwelcome, and trust me… you’re gonna lose costumers that way.