Crain Hyundai of North Little Rock

I was traveling cross country and my AC went out. I created an appointment online at My Hyundai for the next morning at 7 a.m. We were there when Crain Hyundai of Little Rock opened. A young man named Hunter helped us. He immediately realized our situation and was very empathetic about us not wanting to be delayed. He got the car in to the mechanic after explaining to me several options that might come up. In the end, they topped up the freon, put dye into the system, checked for any punctures and got us back on the road within about 90 minutes. They charged us NOTHING since «it was our first time at that shop.» I explained that since I was traveling, I’d probably not have a second time at that shop. They said that’s ok and told us to be safe.

If I could have done zero stars I would. If they tell you they are doing a soft credit inquiry they are LYING! They will run your credit without your permission!!! They even admitted catching a salesman lying to a customer about this yet he was allowed to continue doing it. They ran our credit 3 times without permission. If you are buying a car DO NOT GO TO A CRAIN dealership!!!

I remember it like it was 2013… I bought my very first band new car here. And here I am on my third new car wishing I hadn’t purchased it here. Yes, this experience was the absolute worst of all. The salesperson was great… but I feel like I was given the shaft when it came to the deal. I recommend using truecar to research your purchase before going to ANY dealer. That way you’ve got it in writing BEFORE they try to stick it to you. I could have gotten a 2016 for less than the 2015 had I done better research.
With that said… why did it take over 5 hours to complete a transaction? I went in late on the 28^th spent 2 hours being given options and was allowed to overnight the vehicle (this is when I should have been looking up info). I returned around 2 p.m. the next day to complete the purchase and didn’t leave until just after 8 p.m. that night. I am a repeat customer shouldn’t there be some sort of fast track system?
The only reason I will continue to return is for factory service due to the convenience of location. If I purchase anything else it WON’T be from here.

They very pushy. Salesman are nice and want work with you. Finance department are very hard to work with. Promise the world over wham you with paper work with a lot of fine print. Send it to there corporate office who will not work with you or any finance company of your choosing
DO NOT BUY A VEHICLE FROM HERE.