The Home Depot

Came here simply looking for a bottle of rubber cement. Went straight to the adhesive isle and didn’t see any there. An associate pointed me to «Bldg Materials» department and saw no one there to assist me, when I finally saw an employee that then told me to look for an associate in that specific department. At this point I was pretty annoyed and decided to look for the adhesive myself. I found an associate in that department and decided to ask him if they carried any rubber cement and he simply pointed me back to the adhesive isles where they did not have any in stock. All in all, horrible customer service and horrible knowledge of the workplace these people work at. Home Depot seems to hire anyone who has two legs and two arms. Never coming back here again.

I have never written a bad review, but this has to be told.
I needed to replace my wall switch for my bathroom lights. I went to the department in search of a Lutron switch. 15 – 20 minutes standing around waiting for some assistance to no avail.
4 different workers walked by but not one of them could offer assistance. Finally one associate informed me that if I wanted help I NEED TO GO TO CUSTOMER SERVICE and they will assist. I like a fool went to the front of the store and asked and I was told someone is coming.
I waited another 15 minutes … same result I and three other people that needed help in electrical walked out. I have been shopping in this store since its opening. an I will never go back. The employees could care less whether I made a purchase or not.
One day their executives will try to figure out why they failed and probably blame the internet for taking away their business, but I will know the real reason… poor management and pathetic hiring HR people. I can still remember the inception when you went to the plumbing department and they had people that knew what they were talking about and were there to assist.

The worst cashier ever. Most disrespectful lady just now outside at the garden center. The lady’s Name so Winter. She was on the phone with her boyfriend the entire time. 3 other customers had to listen to her talk to her boyfriend. And them because she was busy talks she made me go and get the bar code off another item cause one I had didn’t have one. Rude and never again. Check your staff

The worst place to go for painting!
3 people behind the desk and NO ONE said even say hello or good afternoon, and even after getting a number and waited for about 20 minutes, they still make sure to ignore any clients waiting with the worst attitude especially an order man «RAY and Albert»
If these employees are not happy with their work,
They should find something else!
Well, hope Home Depot understands bad service means less costumers!

This place is a zoo I went there to get a copy maid of a key there was a lady waiting in front of me she said she has been standing here for 15 min nobody at the key stand so I go asked a random guy who has been seeing us standing and waiting at the key stand he said he would call someone and disappeared more people started waiting in line until 10 min later when that same guy came back and made copy’s ! Wow 20 min to get a key copied never going back there

Be prepared to spend 30min-​1hr finding an «available» employee. You’ll see employees on their cell phones, chatting, walking aimlessly but when you ask for help they respond with «sorry, not my expertise.» In addition the majority of their items are overpriced compared to other stores. Also, be wary of the outside bystanders looking to be «hired help» — not the best bunch. I recommend going to the Home Depot on Biscayne Blvd for better customer service.

Home of all things cheap and Chinese. Shame that this used to be an awesome home improvement store and now all things sold here are being replaced by cheap Chinese versions. HDX products are a joke and a rip off. If there were a Lowes closer to my home, I’d never come in this store again.

After being told they did not have fire pits I found one. Only to be told they did not have a box for it or know if it worked. Epic Fail! Why is it out with a «sale» sign on it? Workers all seem like on sedatives and are, at best, entirely clueless of store inventory.

Never, ever coming to this location again.
A man approached me in the parking lot asking if I needed help finding my car, and after I said no, he followed me throughout the lot.
I went back into the store to ask the employee if security can walk me to my car, and she says they are not allowed to leave the store! Thankfully she was nice enough to walk me to my car, but she absolutely shouldn’t have to.
I later find out that this isn’t a new problem! Apparently these loiterers keep coming back after police are called on them and escort them away, and they have been known to follow people and force their help on them and then demand money.
Shame on you, Home Depot. You know this is a problem yet you don’t allow security to help your customers feel safe on your property. Never coming back to any of your stores.

The parking lot is a dirty mess, perhaps it’s not their area of responsibility, but first impressions do matter.
Waited at the counter where they make copies of keys for a good 5 minutes or more. One of the cashier’s did notice me waiting right away and paged the guy for me twice. The good news is that both keys actually work– I’ve had keys copied at Ace Hardware only to throw them in the garbage.
Would probably not use this store again, simply because the crowd in the parking lot makes me uneasy.

I was here yesterday to learn more about the Home Depot Pro Services and how to be a service provider. Reese at the pro service desk was super helpful and got me the information I needed quickly. Customer Service that is definitely worthy of a shout out. Good Job Home Depot.

Every time I come it just gets worse and worse. The customer service is non existent.

I go to home depot for 2 things. 1. Get some parts that I will never install 2. Check out the men that are working on DIY projects :). Don’t judge me!
My visit this time was different. I went to get spare keys made, after I locked myself out a couple of times by grabbing the wrong set of keys.
The lady at the keys department was very nice and helpful– got my keys made. I decided to stroll around the store to fulfill my usual purpose but thing I will not install (reinforce lock) and check out the men. I got bored…
On getting home, I tried my newly made set of keys… Ummm sucka didn’t work. I took back the keys and the new lock and strolled around the store again :)

If you are coming here to buy appliances… go elsewhere. First they have to search the store to get you an associate to assist you in your purchase. So we bought a LG washer and drier. We requested a delivery 5 days later. They only had a time slot of 4 – 8 PM. At 8 PM they called to say they were running late. ditto at 9 PM. ditto at 10 PM, ditto at 11 PM. Still nothing. This is their free delivery service by GE. We probably could have gotten a delivery after midnight and installed by 1 AM. That’s out the question so we cancelled the order the next day. I need to wait 3 days (over the weekend) for the items to be brought back and scanned into stock. Then they will be able to issue a refund. Wish me luck.

I like Home Depot more then their competitors because its better lit, the prices are reasonable, and easy to find what I’m looking for. This location has nice employees who are helpful and knowledgable.

Who hired this group of dimwits?!?
This location is just one big warehouse full of bumbling idiots who take have no idea what they’re doing. I stopped a young associate named Pierre to ask him the location of two items. I had to pause four times because instead of LISTENING to my detailed questions, all he heard was keywords (door & window) and attempted to send me in what I already know was the wrong direction. For what seemed like forever he kept telling me where to (wrongly) go because he was almost running trying to get rid of me. Finally when his impatience was over testing MY patience, I finally stopped him and began to slowly and thoroughly ask him what I was looking for. After this he realized that he had no idea what I was talking about and took me to someone else who knew.
Later when looking for something else, I found that it was too high for me to reach. I tracked down this old hag of an employee and told her that I needed help getting an item. She walked ahead of me and took me to the aisle I was just on and pointed to the item I needed and said «it’s right there.» I looked at her strangely and actually had to tell her that I couldn’t reach it before she did a long drawn out «ohhhhhhh» and when to get help. Instead of helping right away, decides to look for a bucket to stand on… WTF? but not before she stopped to say some rude comments about me in creole to her girlfriend. then she dashes and her friend takes on the job of getting my item down for me with the little reach stick that was in the same aisle the entire time. The lady gives me my stuff, I thank her and head out.
Needless to say I won’t be coming back here unless I need to return any of my items.

They have gotten a lot better here. For years I hated coming to this place, but it is a few blocks from my office, so it is the home depot I would go to. Over the last 2 years, the service has improved greatly.
Most of the people are nice and actually helpful. The store is kept much cleaner and better stocked.
All around it is now one of my favorite home depots.

Every year I get the «home-​improvement-​bug» when I think I can build, fix or paint something… and every year I make a trip to a home depot. Generally, my visits to this franchise leave me dusty, annoyed and with a headache… but I always go back because I’m too lazy to go far north to Lowes.
Today’s experience was different. Not only was I greeted immediately by the staff at the entrance, I was approached three times in the isles by staff asking me if I needed assistance. Now … I have to admit this time I did have a shopping list so going through the isles was more organized. I also had an idea of what colors I was looking for at the paint center — even so, the gentleman at the paint section was patient and helpful — giving me tips and taking the time to review colors with me. When another customer tried to jump the line and get his list ordered first, the person helping me politely asked him to wait while he finished assisting me.
I hope my new home project runs as smoothly as my shopping today at Home Depot :-)

Home Depot is an excellent place if your planning a garden! Of course I tried… and I failed. Spent over $ 100 dollars and got only a few tomatoes and some lettice out of it. But my lack of green thumb is another story.
This place is HUGE! I’m never able to find my way around this place, luckily the garden area is easy to find. When i’m looking for paint, i just want to cry. Luckily there is always someone to help.
My only comment is that I had an ant infestation from a bag of dirt I bought from this place which I was told by a teller that it happens (its dirt!). If you have a truck, use that to bring home your potting soil.
But this store is great cause it’s got EVERYTHING DYI. No need to shop elsewhere!

This is MY home depot. The one I have been coming to since 1997. All the rental apartments we’ve lived in and and now my home are grounded by this place, and held together by products bought from this store.
Yes, I’ve strayed to other Home Depots and even Loews but I keep coming back here for all my home improvement needs.
So what keeps me coming back?
Maybe its the great garden section and my pathetic gardening skills which guarantee my annual return visit in my eternal search for green fingers because surely its not the fault of the eternally green and fresh foliage to be found here in their garden department. Nor is my failure in the search for green fingers to be found in the abundance of tools and soils and yay… bags of rocks!!! Never did I think growing up in Ireland that I would have the need to buy rocks… but suddenly I find that owing to scooping up vast amounts of dog poo and the odd rock with it… I need to buy rocks to fill in the gaps. And Home Depot provide rocks in bags! Problem solved.
Maybe its the vast array of builders supplies, all lined up so orderly in nice neat rows which makes me wish I had the wherewithal to build some raised gardens. but I don’t. So they remain there, in their nice neat rows and I visit them each time I go there… looking for inspiration.
Maybe its the staff… always able to tell me where to find a 3 inch jubilee clip, what aisle and even the section of the aisle. These helpful keepers of screws and nails and whatnot’s hold this Home Depot together.
Maybe its in the beautifully laid out kitchen and bathroom ensembles. Those ensembles .that make me feel I am living in a slum… until I look at the prices, and realize that plain porcelain ain’t so bad. But its nice to look and wish for a $ 500 hand painted handbasin.
Maybe its the ice cream van parked outside that my kids beg me to buy them an ice-​cream from but I always refuse cos (a)…I just spent $ 200 without realizing it and (b)…there’s Breyer’s in the freezer.
But maybe its because, inside each and every one of us… when it comes to home improvement we always want something more… and if you have the money, you can get it with a designer and a contractor and if not… we always have Home Depot and the Internet :)
And I am always on the eternal hunt for those elusive green fingers my mother had.