Compass Health Systems

I think it’s absolutely excellent doctors office they couldn’t be more professional very nice I have no complaints I think it’s excellent they go out of their way to help you and they’re very nice dr. Segal is excellent and so is all the dr and nurse practitioners.

I like my doctor who happens to be under Compass — however the appointment setters in the office are terrible — they put me on hold only forgot to press the hold button, they were dropping F bombs and being very low brow to say the least. They have messed up my son’s appointments about 5 or 6 times and then send me a bill for no shows — then refuse to answer my call when I call the billing line. Example — I set an appointment to go to the Pembroke Pines Office — I arrive — they tell me that doctor is not at that office on that day and that I have to drive all the way to Oakland Park office. Another time we sat there, sat there — the intake staff took patients that had arrived after my son’s appt time and we were there for over an hour — finally I had to leave because — it was obvious they had just skipped over us or forgotten us as like 4 different later appts were seen before us. The Oakland Park office has disgusting dirty chairs — those are not sanitary — you need to clean those. I am calling corporate today to see if anything changes because I like my son’s doctor — but the group management is terrible.

I don’t know how this came about but I have never contacted Compass Health Systems and Segal Institute both companies operate under same President and same address in North Miami to make any appointments on behalf of my special needs son and I am responsible to schedule and coordinate all of my son’s appointments, to manage his appointment book and to take him to all his doctors appointments. Compass Health Systems and Segal Institute are not in the list of my my son’s health providers. In reviewing my son’s Medicare Summary Report, I noticed that since January 2013 through June 2013 Compass Health Systems in North Miami, FL has been billing MEDICARE for five to seven visits a month for supposedly services rendered by a practitioner nurse and a doctor. These services were NEVER rendered to my son. I have called them three times but it has been impossible to get through to speak with anyone live so I have had to leave voice messages in the Billing Department’s voice mail box asking the woman in the recording to return my calls to explain how and why they are doing this. She has never returned any of my calls. I don’t know how and why they have my special needs son’s Medicare # and his home address. The president of this company and Segal Institute recently sent my special needs son a welcoming generic letter :“Dear Patient” mailed to his home address without a date and without a signature ??? How this happened? Since no one in Billing has bothered to return my calls, I have reported this problem to MEDICARE and another government agency to investigate this situation for us.
7÷31÷13 UPDATE. Vanessa called to try to help me understand why Compass Health Systems had been billing Medicare since November 2012 through July 2013 WITHOUT EVER SEEN MY SON. She explained that at one point in 2011 I had called Compass Health Systems to make a FIRST TIME appointment to see Dr. Maria Del Sol or something like that name. Before scheduling an appointment, they MUST obtain a person’s insurance information, name, address. I cancelled that appointment when I realized it was going to be difficult to contact them by phone. According to Vanessa, Compass Health Systems «made the mistake» of billing Medicare after that one and last call to Compass Health Systems I made two years ago. She said they have another person with my son’s same name. Can someone please makes sense of this. How a «patient’s chart» is mixed up with another person with same name who did not have any medical chart because he was neveer a patient? I indicated to Vanessa I will have Medicare or the branch of government that investigates these issues to go to the bottom of this to verify whether in fact Compass Health Systems has another patient with exactly my son’s first name, middle initial and last name.

Compass Health System– Took 40 minutes to schedule appointment in any of the Broward location. Compass system /​procedures needs to be reviewed, analyzed, and modified ASAP. Also, only a couple of MD’s take «Florida State Title 21»; and their schedule is full for mos. The gentleman who took the call was super courteous and patient. Not his fault this phone call lingered. Definitely, the system’s design (automated as well as ee training procedures).

Due to insurance restrictions, I have had to attend this awful doctor’s office for almost 6 years. Over those six years, they have changed my doctor four times and none of them can seem to agree on a diagnosis or method of treatment. The office staff try to keep it together but there is such a huge volume of patients they cannot handle it… and getting them to do ANY paperwork for you, from a doctor’s note to a medical release form is IMPOSSIBLE. Don’t you worry, they will charge you $ 25 for any kind of paper transaction. I wouldn’t even mind it too much if they ACTUALLY fulfilled their end of the bargain. Instead, I have to call every single day for an average of a week before I even get a call back. If you can, avoid this place. The medical care is not horrible but the experience leaves much to be desired.