David’s Bridal

If you are looking for dresses for a classy and elegant wedding, this is NOT the place! I booked an appointment to look for dresses for my bridesmaids. We went on a Saturday morning, which was the absolute worst! I honestly had no other choice because I live out of state… the store was an absolute circus!
The salesperson assigned to our party seemed very discouraged that I did not purchase my gown from David’s Bridal. She was very dismissive and kept picking dresses that had nothing to do with what we said we were looking for. On top of that, she was juggling what seemed to be 2 other parties at the same time. Very disorganized!
The overall selection and quality of items at David’s Bridal can only be described as tacky and cheap looking. My bridesmaids tried on many different styles, colors, and designs and everything looked awful! If you value your money and time, do not waste your time here!

I’ll start by saying if I could give this place 0 starts, I would. I would not recommend this store, or any David’s Bridal, to anyone. Let me tell you why.
I am extremely disappointed with David’s Bridal in North Olmsted, OH. I purchased a wedding dress on 4÷15÷16 in a size 10 during the $ 99 sale. I liked the dress and the stylist told me «it fit just perfect, contact alterations if you feel it should be taken it at the waist». Today, 5÷5÷2016, I had an appointment with the alterations department. I was told the dress was too big, the entire dress would have to be taken in to fit me properly and the only other size available was a size 4. The size 4 dress zipped and fit well except being extremely tight in the bust and there was not enough fabric to let out in the bust area to fit properly. I asked for the manager because instead of altering a dress to be taken down a few sizes, I would like to simply exchange it for something of equal or greater value. According to the manager all sales are final and I am not able to exchange for a dress that fit properly. I was told that «because you purchased this dress during the $ 99 sale if you exchange it we would not be able to recoup any money lost in the transaction.» Although confused by this logic I have no other choice but to walk away from David’s Bridal and refuse to shop here again. This is extremely disheartening since I am having an elopement wedding in less than a month and would have also purchased 2 flower girl dresses from this store for my twin step daughters-​to-​be. I am now forced to begin shopping for another wedding dress with a wedding booked less than a month away and I think your customer service is less than unsatisfactory. Again, I will not shop at David’s Bridal anytime in the future and do not recommend anyone else to.

Visited with a bride to be this evening as her matron of honor and had the best experience I have ever had at a bridal shop. The bride had gone in solo on Sunday and worked with Christy and she picked out several dresses that she liked. She mentioned that she wanted to come back on Wednesday with me and Christy said she would be there… come to find out tonight was Christy’s night off!!! She came in and worked with us on her night off!!! She went above and beyond to make sure the bride was comfortable and had everything she needed to make one of the most important decisions in her wedding planning ON HER NIGHT OFF! So impressed with Christy and her manager Vicki! #askforChristy

Had a really pleasant experience here recently and found my dress! Worked with Amanda who was very upbeat and helpful, not pushy, and met with their head of alterations who talked with me at length about any possible costs. Was happy to see a much bigger variety of choices than I expected. Got a great deal on my dress, was treated well, no complaints!

My best friend is getting married and she ended up getting her dress from here. She was lucky enough to find the dress of her dreams and her initial experience was amazing! Now… Onto the brides maids. I honestly don’t have enough words to describe how AWFUL our experience was. The associate who was supposed to help us was Kate. She knew nothing about the dresses, wasn’t interested in helping us, and seemed SO bothered every time we asked her a question.
She did not once come over and ask if we were doing ok. I personally had to go find other dresses and run around barefoot in the store like a mad woman. I wish I had two more hands so I can give this experience four thumbs down… Kate, if you get the chance to read this, you need to realize that this day is some women’s most important day of their lives. Stop ruining the experience with your nasty attitude. If you didn’t want to help for some odd reason, you should have passed us on to someone else.

Came in to pick up a dress today and they said I was here 2 days ago and picked it up (which I never did)… Helen told me that it was picked up and someone must have came to get it. After 10 minutes of me making an ass of myself and crying they «found it». Love this place (sarcasm), thanks Helen… Get a new job.

I went bridesmaid dress shopping and since we were the only ones in the store, we got lots of attention.
At the same time, the attention was not helpful, friendly or supportive. One particular staff member «helped» and just made us feel bad about ourselves. We asked a manager to not have her assist us anymore and though the manager stepped up, the first girl still sat and stared at us the entire time.
After lots of back and forth, we finally figured out the dress we wanted. Then we got up to the register and ONLY after we asked about ordering online were we told that dress isn’t even made anymore! They were actually going to put our «order» in online without checking!!! So, why did we go through and try on dresses and look at color samples? It was a completely wasted hour because then we had to go completely back to the drawing board (the color we wanted wasn’t available in the dress we wanted… actually, the color wasn’t even offered anymore!).
I wasn’t the one getting married but my poor friend who was, felt so bad for us! She’s supposed to be getting things done for her and things should be easy! Not at David’s Bridal.

I went here on a rainy Saturday and to my surprise it was not as crowded at first as much as I though it would be. The girl who greeted us at the desk was very friendly, she told me where the special occasion dresses were, and when we needed a fitting room she could let us in.
I was disappointed that the selection in the store was not nearly as plentiful as it was on-​line. And I was not really a fan how it was organized by style… It really threw me off, I don’t know it just didn’t work for me.
They did have an OK sale selection. Which is where I ultimately ended up picking my dress from. I will say that when their dresses go on sale, it is a decent price.
I was not happy though that when we went to try on the dresses, the fitting room area was like WWII for a mirror. I mean I’m talking battle of the bride, brides mom and me Plus guests, all fighting for mirror spaces secretly judging how each other looked. There was plenty of room down the hall, why didn’t they have this better organized?! ugh. Anyways, I found my dress and I was really happy. They had a really nice girl working there too who helped make it an enjoyable experience for me :)

One of my very best friends lives in Ohio so I went to help pick out a wedding dress with her.
She is one of the sweetest most polite girls you can imagine.
Yet, the employees at this store were so rude!
The service is beyond bad.
I would NEVER recommend anyone go there as the employees can’t be BOTHERED to help!
What is that all about?
Why would anyone want to spend hundreds if not thousands of dollars in a place that ignores you?
It’s one thing if they’re run ragged with customers.
It’s another when there are plenty of employees but none are motivated to do more than the bare minimum.
I felt really bad for my friend. Every girl wants picking out a wedding dress to be a good experience. Yet, they made the day memorable for all the wrong reasons.
The David’s Bridal back in my area of California is nothing like this.
A person can walk in the store and not be greeted by indifference.
Get it together, management!
You need to re-​train your employees.