Radisson Hotel Cleveland Airport

There are poor hotels due to problems with the employees, and then there are poor hotels due to really terrible ownership. The only reason that the Radisson Hotel Cleveland Airport gets 2 stars, instead of 1, is because their employees are terrific.
So that clearly leaves us with the problem: the owners of this property. For several years (read the past reviews), there have been consistent reviews indicating just how how this property needed a makeover. Based on my recent stay, these requests have clearly been ignored. Let me explain.
1. It was a hotel room where you felt like you had to wear your shoes at all times. You know exactly what I’m talking about. I don’t care how careful the housekeeping staff are, you can’t clean that amount of dirt off a carpet that is that disgusting.
2. The bedsheets had dried blood stains on them.
3. When I went to open the windows because: a) the air conditioning system did not work and b) the room was so filthy that my wife’s allergies were acting up, I realized that the outside of the windows had not been washed since Reagan was President. This is an owner not willing to pay for it because housekeeping can’t possibly do it from the inside of the building.
4. Chipped walls, dents, missing handles etc. You name it, the room had it.
Oh and did I forget to mention that the hotel is nowhere near the Cleveland Airport? It’s a solid 7 minute drive from the airport. So if you’re arriving into Cleveland late, don’t expect to just walk on over to the hotel.
So when the General Manager responds to this by saying that he/​she apologizes, is working diligently on the problems, and would like to welcome me back to the hotel in the future: please understand travelers are not stupid. If they keep seeing the same consistent issues, with the same generic replies, they will know that this hotel needs new owners.

I am here right now and have been sitting on the edge of my bed this whole time. This room have a cricket issue and I’m extremely scared of bugs! I have to work tomorrow and have yet to close my eyes or eat anything! The front desk came up and saw for himself and told me there are no rooms and nothing he can do except offer me free breakfast which I already get! I will never recommend or come back to this hotel again. Also very dusty with spider webs in corners and peeling wall paper! This is a business take care of it as such

Um… Im in bed sleeping because I am a flight attendant and have a flight to work soon. Im rudely awaken by two men who just walk right into my room. You guys really double booked my room? I’m in here by myself and you gave two big men a key to my room I can’t explain how dangerous or unsafe that is! Get it together!!!

Don’t do it!!! Not worth it staying here at all unless it’s last minute. You get what you pay for, spend a little more money and stay somewhere comfortable where you don’t have to sleep at night thinking the possibilities of getting bed bug bites

Meh. I booked this hotel through Hotwire’s secret hotels and got a good deal ($ 87 for one night), but I probably would have been happier if I’d stayed somewhere else. I will admit to being a bit of a hotel snob, but I have stayed in much nicer Radissons, and I am usually just fine with a Courtyard by Marriott, which I would consider roughly on par with the Radisson brand. But this hotel just didn’t do it for me. The service was fine, the room was quiet, the parking situation was acceptable, but the room just wasn’t clean enough for me. It just felt… grimy.
I did not feel comfortable walking barefoot on the floor, and the mirror had streaks on it like it hadn’t been cleaned properly, and I found several pieces of trash on the floor which looked suspiciously like food, possibly half eaten crackers (I didn’t get close enough to them to say for certain). The light near the entrance also made a weird buzzing sound when it was turned on. The bed was not very comfortable, and the remote to change the firmness didn’t work very well; I had to press the button multiple times and very hard in order to get it to work. I woke up many times in the middle of the night due to a lack of comfort with the bed. The room was also quite humid, which is a pet peeve of mine.
The staff were nice, the location was convenient, the room was quiet, and I appreciated that they had an ATM in the lobby (the lobby appeared much cleaner than the room). But I expect much more from the Radisson brand, and cleanliness is absolutely PARAMOUNT. I would definitely not stay here again.

So, I think being more than fair with three stars. I’m giving three stars due to the fact of the speed and courteous manner of the general manager of the hotel. The way this situation unfolded was not handled properly from the front desk staff. However the GM did kind of save the day.
I arrived to the hotel after a 500 mike drive from
NYC and had everything ready. My ID. The credit card used for the booking through the hotels tonight app, and my confirmation number. I walked in with all my bad and gave them everything and they can’t find me anywhere in their system. They get down sort of front desk manager who takes my ID, credit card, confirmation number, goes in the back and tells me I am all set.
I go to my room. My room is nice for sure. A few minutes being in the room I get a call from the front desk asking me how I like the room. I told them it was great. And then I was told I was charged a discounted rate of $ 99.00 a night for the i convince
I experienced and that I needed to dispute the charge with Hotelstonight and get refunded.
Now I’m angry… I demand that the GM come to my room. I explain the situation and he tells me to get my credit card company on the phone to find out how to dispute the charge…
Wait it gets better.
They didn’t charge my card $ 198.00
They charged the card $ 422.00 the cost of a regular night stAy. It wasn’t. Hold for incidentals. It was an actual change…
Now I flip.
I kept my cool the whole time but remember the credit card was handed to the front desk for is purposes only in no way shape or form should I of been charged anything.
I was comped room service breakfast for my entire stay, comped drinks at the bar, and the refund hit. Few days lAter.
Overall I feel the front desk did not handle the situation right at all, but on the same note the fm really did everything he could to fix the mistake of his staff. That’s why I think three stars was a fair score co side ring the over all experience. I did post the pics of my room service breakfast and will say it was very good. Toast and eggs all came to the room hot, as well as my coffee. Cream and juice was cold.
Room service was excellent

This is supposed to be a hotel, but it has the feel of a high end motel. The staff is good and attentive. The temperature in the halls are too warm. The carpet in the hotel is dated and needs to be replaced along with the old wallpaper. They have a Sleep Number beds which is good. The rooms don’t have central air, but those old AC/​heaters that you control on the device. The internet is average speed, but easy to connect. The breakfast buffet is very lacking. It only has some pork meat (sausage & bacon), powdered eggs, pancakes or French toast, some fruit with fruit dip, small boxes of cereal, and bread items. They have some juice but they fail to keep it cold. The seating in the area is worn out. Not a real buffet. Lucky that it is so close to other places to eat and across from the mall. Airport shuttle runs every 30 minutes.

Stay away if you have allergies. Old carpet, dirty floors, sticky substance on elevator floor. Hard old bed… restaurant closes early. The bed was hard. Two stars because of the soft pillows. The front desk employee was friendly, but did not quite understand the allergies to smoke. He did change the room once, yet the second room was just as bad. Overall disappointed.

Stayed here a couple of nights while in town for a funeral. Hotel room was spacious and very comfortable. The staff was very helpful and accommodating, especially the night staff. The only drawback was the hot water disappeared from the shower a little too quickly, but it never got cold, just lukewarm.
Also, skip the hotel restaurant’s breakfast buffet… not worth the money. Use Unilocal,find a local diner, eat better for cheaper.

Unremarkable for being a 3 star hotel. I secured room at last minute and was just looking for a comfy bed for a solid night’s sleep. This might have been the absolute WORST hotel mattress I’ve ever experienced. Rock solid with no give. Woke up feeling sore and regretting spending money on the stay.

Stayed here for a few days around Thanksgiving. Staff was extremely helpful and courteous, going out of their way to make us comfortable.
The room was spacious and nicely furnished. That being said, bathroom water pressure for sink and tub was a joke.
The hotel was immaculate. Had breakfast two mornings in the dining room, but just was not impressed with the choices or the food itself.
Would I do a return stay here? For the competitive rate I paid and the amenities provided, that would be a big yes!

The worst place I have ever been, worse service, elevators don’t work, transportation is the worst thing they left me outside for an hour and a half, beds are broken TVs don’t work dirty rooms and the dining room is very dirty bad service and I have seen a lady pick up a dirty mug and put in front of my friends table worst place to ever come to

Over two years since my last stay here… Rooms are average, service is unenthusiastic at best. For example: upon reaching my room on the 6^th floor, I found that my keys didn’t work. I called the front desk, and they asked me to come back downstairs to get new keys. My reply: «sure, bring them up, that’ll be great.»
The manager did bring the keys a few minutes later. I asked him if he had any microwaves available, as I brought my dinner with me. He said he was afraid that all of the microwaves were already being used by other guests. He didn’t bother to mention that there was one in the vending room on the 4^th floor.
They really just don’t care. Maybe they need a new GM, maybe they need some training in customer service.

Great room. The desk staff very friendly (especially nite staff). I had my puppy with me and they were very accomodating to his needs. Room was large and very clean. No odors, no mystery stains. Restaurant on site with good food. Would give 5 stars except… ice machines not on each floor but every other, no fridge in room, front automatic door is loud and startling at times.

Clean nice staff, good deal on hotel bidding. Onsite restaurant is ok decent food slow service.

Nothing special here. Relatively good value for the price. Small «in house «restaurant was vacant when I checked in as was the lounge. Local fare was apparently more pleasing. Room was clear with functioning sleep number bed and comfortable pillows and linens. TV somewhat antiquated with sticky buttons on remote. Otherwise room was appropriately decorated with decent furniture. Certainly not a «wow» hotel, but a decent place for a decent price. Breakfast at the dinning room was a strike out. The meal was as expected for a breakfast buffet, bacon sausage eggs French toast home fries bagels and cereals. Getting the attention of the staff was a chore and a half filled glass was the unfortunate result of a drink order. There are enough restaurants in the vicinity to recommend against in house dinning.

This is the worst Radisson at which I’ve ever stayed. We arrived fairly late (early in the AM), but the guest service personnel was kind enough to give us a late check-​out option on following afternoon.
When we arrived to our room, we discovered there was no hot water. They tried to switch us to a different room, only to find out there was no hot water in the 2^nd room either. I was too tired to continue the hot bath hunt, so I opted to go to bed without a shower. Additionally, we were locked out of our room twice because they had provided keys that did not work. If the maid hadn’t let us in, we would have had to make a 2^nd trip to the front desk.
On the topic of aesthetics, the lobby is under renovation, so everything is on the ugly side. Not only that, but all paperwork were filed by hand. I guess it’s refreshing to get a glimpse of what it looked like to check into a hotel during the prehistoric age.

I booked through one of those name your own price places for 105 for 2 nights. It was a pretty good deal, but the hotel itself was nothing to write home about. They seem to hang their hats a bit on having sleep number beds, but they were nothing special. It really didn’t matter what setting I used the bed just felt fine. I suppose it may be the case that I’m just not that picky.
The remote sucked — that’s my biggest complaint. I almost broke my finger trying to get the thing to register a number. Free wi-​fi though, that helps rid me a bit of the painful finger injury I suffered.
The staff was fine, very nice, the hotel itself feels a little outdated, but not uncomfortably so. It’s decent, at best a 3 star though.

I needed a cheap place to stay in Cleveland, as close to the action as possible. I used Hotwire to find this hotel — when I saw $ 60 a night for a Radisson Hotel, I thought I might have hit the jackpot. I didn’t take into consideration that this is a airport hotel, which always loses some value.
The sleep number beds are for real, and was really the biggest perk to staying here. The rooms were comfortably sized, but holy crap we had ants! We noticed ants in the bathroom after just arriving, we followed their trail but couldn’t figure out where they were coming from! Ants, combined with a bathtub that just wouldn’t completely drain due to a flaw in construction takes this hotel down a star.
Despite these flaws, I did enjoy my brief stay at this Radisson, thanks to the super friendly customer service from the entire staff.
Nothing to write home about, but comfortable and cheap.

The décor in the front lobby was a little outdated. You could tell that at some point, the hotel had been pretty nice, but it had gone down some. It wasn’t «raggedy», but it most definitely was not a 4 star hotel anymore. The hallways kinda had an «old» kinda smell that the cleaning ladies tried to mask. The room itself was pretty cool. For the most part, it was just your average room, EXCEPT for the fact that it was a balcony room. The balcony added a few points for me.